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Salesforce FSL-201 Exam Sample Questions | SPOTO

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Question #1
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement?
A. Define a generation horizon of 14 days
B. Define a generation timeframe of 14 days
C. Configure Auto-generate Work Orders to True
D. Define a generation horizon of 20,160 minutes
View answer
Correct Answer: A
Question #2
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.Which steps technicians follow to report that a substitute asset is installed?
A. Mark installed asset as "shipped" - create a new product - relate the product to the asset
B. Mark installed asset as "obsolete"- create a new product - related the product to asset
C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
View answer
Correct Answer: D
Question #3
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.How should a consultant assign service appointments to the polygon?
A. Set the polygon assignment policy to the highest level
B. Set the territory assignment policy to the highest level
C. Set the territory assignment policy to the lowest level
D. Setthe polygon assignment policy to the lowest level
View answer
Correct Answer: C
Question #4
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time.How could a service resource'stimesheet be configured to track the total time spent on each step?
A. Relate the timesheet entries to the work order line time
B. Relate the timesheet entries to the service appointment
C. Relate the time sheet to the service appointment
D. Relate thetime sheet to the work order line item
View answer
Correct Answer: A
Question #5
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
A. Proactively adjust Service Contracts
B. More accurately assign Work Orders based on skills
C. Proactively adjust to address demand fluctuations
D. More consistently meet customer response times
View answer
Correct Answer: BC
Question #6
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site.Which two maintenance plan settings should the consultant recommend?Choose 2 answers
A. Service appointment generation method - one service appointment per work order line item
B. Work order generation method - one work order line item per asset
C. Service appointment generation method - one service appointment per work order
D. Work order generation method - one work order per asset
View answer
Correct Answer: BC
Question #7
Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined/What should a consultant recommend to achieve this requirement?
A. skill requirement work type and case process
B. work type skill routing skill requirements operating house anddata categories
C. case process work types and record types
D. work types and skill requirements
View answer
Correct Answer: D
Question #8
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
A. With Entitlement Templates
B. With Workflows
C. With Process Buildercorrect
D. With Work Order Types
View answer
Correct Answer: C
Question #9
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.Which two troubleshooting steps should a Consultant take to resolve the issue?Choose 2 answers
A. Confirm the Technician's mobile device is online
B. Review Service Appointment automation
C. Verify the Dispatcher ran the Service Appointment data Job
D. Investigate the Work Order lifecycle
View answer
Correct Answer: AB
Question #10
Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
A. Work Orderscorrect
B. Assetscorrect
C. Cases
D. Service Appointments
View answer
Correct Answer: AB
Question #11
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.How should a consultant configure this using a single work order?
A. Create a new work order line item for each site visit
B. Create a new product consumed for each site visit
C. Create a new child work order for each site visit
D. Create a new service appointment for each site visit
View answer
Correct Answer: D
Question #12
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.How should a consultant support this process?
A. Add a new product required to the work order
B. Add a new product consumed to the work order
C. Add a new product required to the work type
D. Add a newproduct consumed to the work rule
View answer
Correct Answer: C
Question #13
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource
B. Select a Service Appointment from the list and press the "Schedule" action
C. Select multiple Service Appointments from the list and bulk schedule them
D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot
E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch
View answer
Correct Answer: BCD
Question #14
An employee at universal container performs the role of a dispatcher and a technician. How should a consultant configure the field service lightning to support this behavior?
A. Create one service resourceand assign the relevant permission set license
B. Create two skills records and assign them to service resources record
C. Create two service resource and assign them to the employee
D. Create one service resource and assign the technician and dispatcher role
View answer
Correct Answer: A
Question #15
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
A. Products Required for Service Resources
B. Products Required for Service Appointments
C. Products Required for Work Order Line Itemscorrect
D. Products Required for Work Orderscorrect
View answer
Correct Answer: CD
Question #16
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?
A. Resource License
B. Salesforce License
C. Dispatcher License
D. Scheduling License
View answer
Correct Answer: B
Question #17
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories. Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? Choose 2 answers
A. Set the Service Appointment to Dispatch in Field Service Settings
B. Enable Drip Feed Dispatching in Field Service Settings
C. Set the Number of Services to Drip Feed on the Service Territory
D. Enable Sharing of Dispatched Service Appointments
View answer
Correct Answer: ABC
Question #18
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. Who should a Consultant recommend adhering to this business process?
A. Assign Permission Sets that allow Status Transitions
B. Allow Status Transitions based on Role
C. Limit Status Transitions based on Profile
D. Configure Status Transitions based on Resource Type
View answer
Correct Answer: C
Question #19
How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
A. Add the relevant field to the field set
B. Use map report layers
C. Color code using Gantt palettes
D. Create a Gantt action to highlight
View answer
Correct Answer: C
Question #20
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
A. Parent/Child Work Orders
B. Cases Only
C. Cases and Work Orders
D. Work Orders only
View answer
Correct Answer: A
Question #21
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer.Which process should the consultant use to meet the requirements?
A. Add the resources as a required resource on the contact
B. Add the resources as a required resource on the work order
C. Add the resources as a required resource on the asset
D. Add the resources as a required resource on the account
View answer
Correct Answer: D
Question #22
Universal Containers wants to process mobile payments. How can this requirement be met?
A. Attach a picture of the credit card
B. Add a custom filed to store the credit card number
C. Create a custom payments object
D. Install an AppExchange package
View answer
Correct Answer: D
Question #23
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?Choose 2 answers
A. scheduled end
B. arrival window starts
C. arrival window end
D. scheduled start
View answer
Correct Answer: BD
Question #24
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
A. Work Order Line Items
B. Service Contract
C. Work Order
D. Account
View answer
Correct Answer: D
Question #25
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
A. Create a Quick Action that will create a new Service Appointment record
B. Create a Visualforce page that will create a new Work Order record
C. Create a Quick Action that will create a new Work Order record
D. Create a Visualforce page that will create a new Service Appointment record
View answer
Correct Answer: A
Question #26
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
A. Give the Minimize Travel Service Objective the highest weight
B. Remove the ASAP Service Objective
C. Remove the Match Location Work Rule
D. Add the Maximum Travel From Home Work Rule
View answer
Correct Answer: A
Question #27
Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used. Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)
A. Products Consumed
B. Inventory
C. Warehouse Locations
D. Mobile Locations
E. Products Required
View answer
Correct Answer: ABE
Question #28
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.What should a Consultant recommend?
A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page
B. Create an Approval Process from the Service Appointment for the customer's Authorization
C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization
D. Create a custom text field to capture the customer's signature on Salesforce mobile app
View answer
Correct Answer: C
Question #29
One of the products sold by Universal Containers requires quarterly service appointments. Which feature should a Consultant use to meet this requirement?
A. Define a repeating Work Type
B. Implement Path for Work Orders
C. Build a Process for Service Appointments
D. Configure a Maintenance Plan
View answer
Correct Answer: D
Question #30
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
A. Add the Resource Skill and track certification using reminder
B. Add the Resource Skill and create Absence once expired
C. Add the Resource Skill and set the End Date
D. Add the Resource Skill and remove from the Service Territory once expired
View answer
Correct Answer: C

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