Latest Cisco 300-830 CLCCE Exam Questions and Answers to Pass the Cisco Collaboration Cloud Customer Experience v1.0 Exam on Your First Attempt!

The following topics are general guidelines for the content likely to be included on the exam:

1. Telephony and Call Routing (30%)

   • 1.1 Describe Webex Contact Center telephony architecture options

   • 1.2 Configure Webex Contact Center telephony integration

   • 1.3 Configure inbound and outdial telephony options

   • 1.4 Configure components to route voice calls

   • 1.5 Troubleshoot voice channels

2. Tenant Configuration and Reporting (30%)

   • 2.1 Describe network requirements for Webex Contact Center

   • 2.2 Configure Webex Contact Center users

   • 2.3 Configure the desktop experience for agents and supervisors

   • 2.4 Configure recording

   • 2.5 Configure visualizations and dashboards for reports

3. Digital Channels (15%)

   • 3.1 Configure components to route digital contacts within Webex Contact Center

   • 3.2 Troubleshoot digital channels such as chat, email, SMS, and social

4. Advanced Features and AI (25%)

   • 4.1 Configure advanced voice flow design features

   • 4.2 Configure advanced digital flow design features

   • 4.3 Describe prebuilt and custom connectors

   • 4.4 Describe Webex Contact Center APIs

   • 4.5 Describe AI assistant features such as summarization and topic analytics

   • 4.6 Describe Webex AI agent

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