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Salesforce Education Cloud Consultant Exam Questions and Answers PDF | SPOTO

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Question #1
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org. How should the consultant prepare for implementation?
A. Choose a middleware tool to integrate ED
B. Build applicable API customizations
C. Export all existing Salesforce data
D. Map Salesforce custom objects to EDA objects
View answer
Correct Answer: C
Question #2
Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?
A. Email address
B. Student number
C. Company name
D. Company phone
View answer
Correct Answer: B
Question #3
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.When areSalesforce.org releases?
A. Approximately two weeks after Salesforce
B. Approximately one month before Salesforce
C. Approximately two weeks before Salesforce
D. Approximately one month after Safesforce
View answer
Correct Answer: D
Question #4
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students. Which compatibility consideration should the consultant discuss with the office?
A. EDA requires custom automation for lead conversion
B. Pardot is incompatible with the Household account model
C. The Do Not Contact TDTM record must be disabled
D. Pardot can only create Leads and Contacts
View answer
Correct Answer: A
Question #5
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout. What is the impact of creating a Contact without a parent Account?
A. Contacts are private only to the record owner, and inaccessible to other users
B. Contacts are at risk of ownership data skew, which may result in performance issues
C. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity
D. Contacts are public to all users, potentially sharing sensitive data
View answer
Correct Answer: C
Question #6
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.What should the consultant confirm?
A. The directorhas end-user support for the project
B. The director has leadership support for the project
C. The project has a specific vision
D. The project has a measurable goal
View answer
Correct Answer: B
Question #7
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents. Which solution should the consultant recommend to meet the requirement?
A. Parbot
B. Social Studio
C. Education Data Architecture
D. App on the AppExchange
View answer
Correct Answer: C
Question #8
A help desk at a large university wants to track and measure average resolution times andescalations associated with student requests for password resets. Which solution should a consultant recommend?
A. Salesforce Identity
B. Digital Engagement
C. Einstein Next Best Action
D. Service Cloud
View answer
Correct Answer: D
Question #9
A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm?
A. Einstein Bots must be enabled prior to installing Student Success Hub
B. Student Success Hub requires Education Data Architecture (EDA)
C. Read, Create and Edit access to Contacts, Accounts, and Cases is required
D. Student Success Hub requires the K-12 Architecture Kit
View answer
Correct Answer: B
Question #10
The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low. What should the consultant recommend?
A. Power of Us Hub
B. Trailblazer Community
C. Trailhead
D. Salesforce Einstein
View answer
Correct Answer: C
Question #11
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see thePrimary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education DataArchitecture (EDA).Which step should the consultant take to meet this requirement?
A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings
B. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record
C. Create a custom picklist value for Alumni Chapter on the Affiliation object
View answer
Correct Answer: A
Question #12
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study. Which object in EDA indicate a student's major?
A. Education History
B. Relationship
C. Program Plan Requirement
D. Program Enrollmentcorrect
View answer
Correct Answer: D
Question #13
A business school will implement Salesforce for its MBA recruitment and admissions. Which two roles should participate in the Salesforce Center Excellence? Choose 2 answers
A. President of the university
B. University technology vice president
C. Recruitment and admissions leadercorrect
D. Salesforce system admincorrect
View answer
Correct Answer: CD
Question #14
A university providers corporate training options to local businesses. The university wants to offer a seamless experienceto students and allow them to select and purchase available courses. Which solution should the consultant recommend to meet the requirement?
A. Salesforce CPQ
B. Financial Service Cloud
C. Salesforce File
D. A third-party app
View answer
Correct Answer: A
Question #15
An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA). The office needs to be able to identify inactive addresses and have them sync to the contact record. How should the consultant meet this requirement?
A. Set the inactive address on the Contact record through integration
B. Select the "Inactive" checkbox on the Address record
C. Develop a custom trigger to update the Contact record
View answer
Correct Answer: B
Question #16
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.Which two components should the consultant recommend to meet their needs?Choose 2 answers
A. Success Plans
B. Path
C. Pathways
D. Plan Requirements
View answer
Correct Answer: AC
Question #17
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone. Which identity management feature should the consultant recommend to meet this requirement?
A. Single sign-on
B. Multi-factor authenticationcorrect
C. Connected apps
D. Social sign-on
View answer
Correct Answer: B
Question #18
The International Studies office is using Salesforce tomanage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.Which solution should the consultant recommend?
A. Salesforcereports
B. A third-party app
C. Salesforce Files
D. Extended Mail Merge
View answer
Correct Answer: C
Question #19
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives. Which solution should the Marketing team consider that will enable former students to update their email address?
A. social Studio
B. experience Cloudcorrect
C. Salesforce Engage
D. Salesforce Anywhere
View answer
Correct Answer: B
Question #20
A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created. Which step should the consultant verify when troubleshooting the issue?
A. Trigger handlers were loaded into production
B. The community was set to Active
C. Declarative automations were deployed successfully
View answer
Correct Answer: A
Question #21
A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes. Which EDA object indicates a class is available for a given term?
A. Course Connection
B. Attendance Event
C. Time Block
D. Course Offeringcorrect
View answer
Correct Answer: D
Question #22
Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time. Which solution should the consultant recommend?
A. Gmail Integration
B. Custom automation
C. Einstein Activity Capture
D. Salesforce Inboxcorrect
View answer
Correct Answer: D
Question #23
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration. What should the consultant discuss first with the school?
A. Leadership sponsorship
B. Business objectivescorrect
C. Metric identification
D. Capacity to administer
View answer
Correct Answer: B
Question #24
A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs. What should the consultant recommend to meet the requirement?
A. Gift Entry Manager
B. Nonprofit Success Pack
C. Giving Pages
D. Elevate
View answer
Correct Answer: D
Question #25
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org. What should the consultant advise?
A. Work
B. Install Work
C. Leverage Student Success Hub
D. Use third-party app from AppExchange
View answer
Correct Answer: D
Question #26
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents. Which solution should the consultant recommend to meet the requirement?
A. Parbot
B. Social Studio
C. Education Data Architecture
D. App on the AppExchangecorrect
View answer
Correct Answer: D
Question #27
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content. What should a consultant recommend to meet this requirement?
A. Salesforce Data Management Platform
B. Einstein Account-Based Marketing
C. Pardot Business Unit
D. Marketing Cloud Business Unit
View answer
Correct Answer: B
Question #28
A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation. Which two communication examples should a consultant recommend? Choose 2 answers
A. User contestcorrect
B. Post go-live recapcorrect
C. Teaser email
D. Project sponsor profile
View answer
Correct Answer: AB
Question #29
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor. What should the consultant recommend to meet the requirement?
A. Success Teams
B. Queue Managementcorrect
C. Appointment Scheduling
D. Assignment Rules
View answer
Correct Answer: B

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