Salesforce Certified B2B Solution Architect Exam Questions and Answers,

Question #1

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterpris

A. SOR for Opportunities and System of Intelligence for Orders

B. System of record (SOP

C. System of Engagement for Opportunities and SOR for Orders

D. SOR for Opportunities and SOR for Orders

View answer

Correct Answer: B

Question #2

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop. What should a Solution Architect do to help formulate the high-level business vision and desired business outcom

A. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives

B. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives

C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision

D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements

View answer

Correct Answer: D

Question #3

AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process. Which two options

A. Use multiple development sandboxes and merge the workstream builds using change sets

B. Use a version control system and CLI-based deployment tools to merge the workstream builds

C. Use scratch orgs and continuous deployment tools to merge the workstream builds

D. Use package-based deployments and scratch orgs to merge the workstream builds

View answer

Correct Answer: AC

Question #4

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process. Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance? Choose 2 answers

A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object

B. Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing

C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them

D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account

View answer

Correct Answer: ACD

Question #5

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create

A. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses

B. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements

C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses

D. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements

View answer

Correct Answer: AD

Question #6

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce

A. Embed the devices' sensor data in a view on the Asset record

B. Load the public cloud solution directly to Salesforce using MuleSoft

C. Utilize Platform Events based on the devices' state change

D. Utilize Apex Callouts based on the devices' state change

View answer

Correct Answer: A

Question #7

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create

A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements

B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses

C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses

D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements

View answer

Correct Answer: ABC

Question #8

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP. Which two considerations should a Solution Architect keep in mind when thinking about data flows? Choose 2 answers

A. Product and Pricing are set up with CPQ as the source of record

B. The source for the data feed to ERP is the CPQ Order object

C. All data points on products should be mapped and replicated between CPQ and B2B Commerce

D. Cart and Order record owners are mapped to Quote and Quote Line record owners

View answer

Correct Answer: AC

Question #9

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single

A. Perform API load test against the full copy sandbox before go live

B. Perform unit testing against the full copy sandbox codebase before go live in production

C. Perform page load testing against production after go live

D. Perform API load test against the partial copy sandbox before go live

View answer

Correct Answer: A

Question #10

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate. What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A. Place all training materials on the home page so users can find them easily

B. Record hour-long pieces of training for each job role so users can review on their own time

C. Break down training materials into quick reference guides for job-specific functions

D. Ensure each team has a Salesforce champion that can provide one-on-one training

View answer

Correct Answer: A

Question #11

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners. Based on the business requirements, which solution should the Solution Architect recomm

A. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site

B. Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site

C. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site

D. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site

View answer

Correct Answer: C

Question #12

Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to requ

A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPcorrect

B. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume

C. Create a request special pricing button in B2B Commerce that will create an opportunity for the sales representative and allow the sales representative to follow up

D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart

View answer

Correct Answer: A

Question #13

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need

A. Advise the client to start with Experience Cloud

B. Select an AppExchange product focused on contract lifecycle management

C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud

D. Advise the client that Revenue Cloud is the starting point

View answer

Correct Answer: C

Question #14

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements whi

A. CPQ license

B. Price Rules

C. Flow

D. CPQ Plus license

View answer

Correct Answer: AB

Question #15

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements. Which recommendation should the Solution Architect make to meet this requirement?

A. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed

B. Push the data into Salesforce and implement an archival strategy

C. Write custom Apex code to retrieve the data in real time from external systems

D. Re-architect the implementation using Salesforce Connect and external objects

View answer

Correct Answer: D

Question #16

Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a

A. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records

B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules

C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users

D. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community

View answer

Correct Answer: A

Question #17

Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes. UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which

A. System of Reference

B. System of Engagement

C. System of Intelligence

D. System of Recordcorrect

View answer

Correct Answer: D

Question #18

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below: ? Northern Trail Hot Tubs sells through a B2B2C model with Dealers. ? Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers. ? Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs. ? Northern

A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Productscorrect

D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

View answer

Correct Answer: C

Question #19

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning. What are two recommendations a Solution Architect should make to ensure UC's rel

A. Fix the scope of the sprint during release planning regardless of how long it takes

B. Create a regular sprint cadence across the different teams to demonstrate new functionality

C. Use the last sprint of the release to stabilize it and eliminate identified issues

D. Utilize the last sprint to include functionality that was missed from previous sprints

View answer

Correct Answer: ABD

Question #20

AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process. Which two options

A. Use multiple development sandboxes and merge the workstream builds using change sets

B. Use a version control system and CLI-based deployment tools to merge the workstream builds

C. Use scratch orgs and continuous deployment tools to merge the workstream builds

D. Use package-based deployments and scratch orgs to merge the workstream builds

View answer

Correct Answer: BC

Question #21

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud. Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency? Choose 3 answers

A. Give users a way to raise support tickets for new features they do not understand

B. Give users the ability to opt-out of any new feature they dislike

C. Fully document all customizations added to the system

D. Communicate and train users on new features

E. Ensure development, training, and production environments are in place

View answer

Correct Answer: ADE

Question #22

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they

A. Demo how the chatbot can provide a response to a customer’s request by bringing together content from Knowledge articles

B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created

C. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought

D. Demo how a human being can have a real conversation with an Einstein AI-driven chatbot

View answer

Correct Answer: B

Question #23

Refer to the images below:

A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

B. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

D. Option D, utilizing an external ETL tool to batch load the records into Salesforcecorrect

View answer

Correct Answer: D

Question #24

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers. UC wants to offer discounts to partners who make large

A. Sales Cloud, B2B Commerce, and Partner Relationship Management

B. Sales Cloud, B2B Commerce, and Customer Community

C. Sales Cloud, Service Cloud, and Partner Relationship Management

D. Sales Cloud, Partner Relationship Management, and Einstein

View answer

Correct Answer: A

Question #25

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce’s core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP. Which two considerations should a Solution Architect keep in mind when thinking about data flows? (Choose two.)

A. Product and Pricing are set up with CPQ as the source of record

B. The source for the data feed to ERP is the CPQ Order object

C. Cart and Order record owners are mapped to Quote and Quote Line record owners

D. All data points on products should be mapped and replicated between CPQ and B2B Commerce

View answer

Correct Answer: AD

Question #26

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email. The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for custom

A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?correct

B. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

C. Do partners need to do complex configurations or create their special pricing?correct

D. What do we need to invest in order to build the channel and where does that investment come from?

View answer

Correct Answer: AC

Question #27

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule. Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

A. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements

B. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs

C. Give every end user the Functional Specification Document as their training materials and test them on the contents

D. Give the end users access to a sandbox environment and a testing script for each of the user stories

View answer

Correct Answer: A

Question #28

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future. What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A. Engage Salesforce services to manage all governance and represent as the Steering Committee

B. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year

C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council

D. Engage a third-party company to manage all governance and represent as the Steering Committee

View answer

Correct Answer: D

Question #29

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream. Ther

A. Ensure all data objects across the different clouds have a unique external identifier

B. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already

C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel

D. Identify key drivers and high-level data scope behind the needfor a consolidated reporting

E. Draft a solution to show how consolidated reporting can be done using CRM Analytics

View answer

Correct Answer: BDE

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