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Salesforce ARC?201 Exam Questions and Answers, | SPOTO

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Question #1
Universal Containers (UC) is implementing Salesforce and will be using Salesforce to track customer complaints, provide white papers on products, and provide subscription (fee)-based support.Which license type will UC users need to fulfill UC's requirements?
A. Salesforce License
B. Lightning Platform Starter License
C. Service Cloud License
D. Sales Cloud License
View answer
Correct Answer: C
Question #2
Cloud Kicks has deployed Salesforce for case management and wants to know the percentage of cases that are resolved from the initial call to their support organization.An Architect needs to recommended a reporting solution to measure the support reps case closure rates.What is an appropriate recommendation?
A. Ensure that Contact and Opportunity Reports and Dashboards are created
B. Ensure field history tracking is enabled on the Case object
C. Ensure that AppExchange packages are installed for available reports
D. Ensure that a report is created on Case analytic snapshots
View answer
Correct Answer: B
Question #3
Universal Containers (UC) is in the process of migrating lagacy inventory data from an enterprise resources planning (ERP) system into Sales Cloud with the following requirements:Legacy inventory data will be stored in a custom child objects called Inventory_c. Inventory data should be related to the standard Account object. The Inventory_c object should Inhent the same sharing rules as theAccount object. Anytime an Account record is deleted in Salesforce, the related Inventory_c record(s) should be deleted
A. Master-detail relationship filed on Account, related to Inventory_c
B. Master-detail relationship filed on Inventory_c, related to Account
C. Indirect lookup relationship field on Account, related to Inventory_c
D. Lookup relationship fields on Inventory related to Account
View answer
Correct Answer: A
Question #4
Universal Containers (UC) needs to run monthly and yearly reports on opportunities and orders for sales reporting. There are 5 million opportunities and 10 million orders. Sales users are complaining that the report time-outs.What is the fastest and most effective way for a data architect to solve the time-out issue?
A. Create custom fields on opportunity, and copy data from order into those custom fields and run all reports on Opportunity object
B. Extract opportunity and order data from Salesforce, and use a third-party reporting tool to run reports outside of Salesforce
C. Create an aggregate custom object that summarizes the monthly and yearly values into the required format for the required reports
D. Create a skinny table in Salesforce, and copy order and opportunity fields into the skinny table and create the required reports on it
View answer
Correct Answer: C
Question #5
Northern Trail Outfitters uses Salesforce to manage relationships and track sales opportunities. It has 10 million customers and 100 million opportunities. The CEO has been complaining that a dashboard is taking 10 minutes to run and sometimes fails to load, throwing a time-out error.Which three options should help improve the dashboard performance? (Choose three.)
A. Run the dashboard for the CEO and send it via email
B. Denormalize the data by reducing the number of joins
C. Remove widgets from the dashboard to reduce the number of graphics loaded
D. Reduce the amount of data queried by archiving unused opportunity records
E. Use selective queries to reduce the amount of data being returned
View answer
Correct Answer: CDE
Question #6
A large insurance provider is looking to implement Salesforce. The following exist. 1. Multiple channel for lead acquisition 2. Duplication leads across channels 3. Poor customer experience and higher costs On analysis, it found that there are duplicate leads that are resulting to mitigate the issues?
A. Build process is manually search and merge duplicates
B. Standard lead information across all channels
C. Build a custom solution to identify and merge duplicate leads
D. Implement third-party solution to clean and event lead data
E. Implement de-duplication strategy to prevent duplicate leads
View answer
Correct Answer: BDE
Question #7
A custom pricing engine for a Salesforce customer has to be decided by factors with the following hierarchy: State in which the customer is located City in which the customer is located if available Zip code In which the customer is located if available Changes to this information should have minimum code changesWhat should a data architect recommend to maintain this information for the custom pricing engine that is to be built in Salesforce?
A. Create a custom object to maintain the pricing criteria
B. Assign the pricing criteria within customer pricing engine
C. Maintain require pricing criteria in custom metadata types
D. Configure the pricing criteria in price books
View answer
Correct Answer: C
Question #8
Universal Container (US) is replacing a home grown CRM solution with Salesforce, UC has decided to migrate operational (Open and active) records to Salesforce, while keeping historical records in legacy system, UC would like historical records to be available in Salesforce on an as needed basis. Which solution should a data architect recommend to meet business requirement?
A. Leverage real-time integration to pull records into Salesforce
B. Bring all data Salesforce, and delete it after a year
C. Leverage mashup to display historical records in Salesforce
D. Build a chair solution to go the legacy system and display records
View answer
Correct Answer: C
Question #9
Universal Containers (UC) has a variety of systems across its technology landscape, including Salesforce, legacy enterprise resource planning (ERP) applications, and homegrown CRM tools. UC has decided that they would like to consolidate all customer, opportunity, and order data into Salesforce as part of its master data management strategy.What are the three key steps that a data architect should take when merging data from multiple systems into Salesforce? (Choose three.)
A. Analyze each system's data model and perform gap analysis
B. Create new fields to store additional values from all of the systems
C. Install a third-party AppExchange tool to handle the merger
D. Utilize an ETL tool to migrate, transform, and deduplicate data
E. Work with stakeholders to define record and field survivorship rules
View answer
Correct Answer: CDE

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