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Salesforce ADM-201 Exam Questions and Answers, Administration Essentials for New Admin | SPOTO

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Question #1
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?
A. Assignment Rules
B. Workflow Field Update
C. Case Escalation Rules
D. Case Team Routing
View answer
Correct Answer: A
Question #2
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request?
A. Add the knowledge component to the page layout
B. Add the Knowledge component list to the page layout
C. Add the Knowledge related list to the page layout
D. Add the knowledge related list to the record page
View answer
Correct Answer: C
Question #3
DreamHouse Realty (DR) develops town center projects all over the country and would like to use Salesforce to track this development. DR needs to track the full properties and the buildings on each property. How should the administrator relate the two objects to each other?
A. Create a junction relationship between the building and property
B. Create a hierarchical relationship from the building to property
C. Create a lookup relationship from the building to the property
D. Create a master-detail relationship from the building to property
View answer
Correct Answer: D

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