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Latest Salesforce User Experience Designer Free Exam Questions | SPOTO

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Question #1
Cloud Kicks's development team is working on the build of a new custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS).What should simplify working with SLDS in Lightning Components?
A. Salesforce Developer Console should be used instead
B. SLDS Validator extension for VS Code
C. Install SLDS creator from AppExchange
D. Keep the SLDSStylesheet open for reference
View answer
Correct Answer: C
Question #2
A sales representative needs to quickly see key fields whenever viewing an opportunity. Which three Salesforce feature would allow fields to be available when they are viewing a record? Choose 3 answers
A. Customer Links
B. Highlights Panel
C. Compact Layout
D. Tabs
E. List Views
View answer
Correct Answer: ADE
Question #3
A UX Designer is going to create a custom app for a new team of service agents.Which threeparts of the user interface could be customized?Choose 3 answers
A. Tabs within the apps's navigation bar
B. Relationship between standard objects
C. Page layouts of the records
D. Details to be shown in the records highlights panels
E. Opportunity leadscoring
View answer
Correct Answer: AC
Question #4
A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews?
A. Ignore vague or general answers
B. Engage in a friendly and informal way
C. Analyze findings in the moment
View answer
Correct Answer: B
Question #5
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work. Which approach should be used?
A. In-App Feedback
B. User Interviews
C. A/B Test
D. Surveycorrect
View answer
Correct Answer: D
Question #6
Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time. In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request. Choose 3 answers
A. Provide the user with a site map of all the content
B. Add links to printable tipsheets or training videos
C. Create a just-in-time pop-up content based on new feature rollouts
D. Provide access to specific Trailhead or MyTrailhead content
E. Add links to a company dictionary or glossary of key terms
View answer
Correct Answer: ACE
Question #7
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should beable to do on the site but the designer need to suggest and suitable architectureWhich technique should be used
A. User test
B. cognitive walkthrough
C. tree testing
D. card sorting
View answer
Correct Answer: D
Question #8
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation. Which design should the design use?
A. Responsivecorrect
B. Refactored
C. Reactive
D. Proactive
View answer
Correct Answer: A
Question #9
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.Which two Salesforce feature should be suggested to improve the end-user experience?Choose 2 answers
A. Favorite the often-used object
B. Add the object's related list to the Home page
C. Personalize the navigation bar
D. Create a custom component on a Dashboard
View answer
Correct Answer: CD
Question #10
Which visual design elements should be used in corporate style and branding guidelines?
A. Typography
B. A/B Testing, Heuristics, Dairy Studies
C. Sketching, Wireframes, Storyboards
D. User Stories, Scenario, UX Reviews
View answer
Correct Answer: A
Question #11
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
A. Make the global search bar bigger on every page
B. Update the Home page with access to commonly used reports
C. Add the Daily Task component to the Home page
D. Create a mood board to communicate the visual style of the U
View answer
Correct Answer: A
Question #12
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site?
A. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjustedcorrect
B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
C. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
D. colors may have different cultural meanings in different countries, changing the intent of UI elementscorrect
View answer
Correct Answer: AD
Question #13
Which document should be the source of truth for consistency when implementing a company’s brand on Salesforce?
A. Style Guide
B. Design Principles
C. Pattern Library
D. Salesforce Lightning Design Systemcorrect
View answer
Correct Answer: D
Question #14
Sales managers want their team members to help each other close Opportunities. The Opportunityand Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.What is the side effect of this approach?
A. All sales reps will have Read access toAccounts for all Opportunities
B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members
C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members
D. All sales reps will have Read access to all Accounts
View answer
Correct Answer: C
Question #15
Cloud Kicks wants to create an external facing site where users can: * Manage and submit cases via the web. * Browse and search Knowledge Base articles. * Contact Support via lice chat. Which cloud should be used to design an appropriate solution for CK’s users?
A. Experience Cloud
B. Sales Cloud
C. Marketing Cloud
D. Service Cloudcorrect
View answer
Correct Answer: D
Question #16
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.Which testing method should be used?
A. Card Sorting
B. User Acceptance testing
C. Diary Studies
D. A/B testing
View answer
Correct Answer: D
Question #17
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next?
A. Tell the customer they need to improve operations before anywork can be done
B. lock the findings and move forward with presenting possible solutions
C. recommend field level validation to ensure users are entering the correct data
D. conduct a workshop with stakeholders to align on correct state and build consensescorrect
View answer
Correct Answer: D
Question #18
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
A. Component Blueprints
B. BEM Naming Classes
C. Utility Classes
View answer
Correct Answer: C
Question #19
A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized? Choose 3 answers
A. Tabs within the apps’s navigation bar
B. Relationship between standard objects
C. Page layouts of the records
D. Details to be shown in the records highlights panels
E. Opportunity lead scoring
View answer
Correct Answer: AC
Question #20
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
A. Lightning Path component
B. Docked prompt using In-App Guidance
C. Custom video component
D. Utility bar with embedded video
View answer
Correct Answer: B
Question #21
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
A. No special equipment neededcorrect
B. Natural process
C. Unblased behaviorcorrect
D. Flexibilitycorrect
E. Raw stream of thoughtcorrect
View answer
Correct Answer: ACDE
Question #22
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer recommendation?
A. More than one detail item can be open at a time
B. Multiple subtabs can be beneath a single parent record
C. A split list of records and individual record detail can see on the same screen
D. Service representatives with lower resolution monitors will have a better user experience
View answer
Correct Answer: B
Question #23
What would it mean for the user when designing perceivable content?
A. The content should only be visible
B. The content should not be visible to allsenses
C. The content should not be visible to all senses
D. The content should only be audible
View answer
Correct Answer: A
Question #24
How would a UX Designer Differentiate between voice and tone?
A. Voice reflects the expression and tone is the way one designs
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the personality and tone is the way one speaks
View answer
Correct Answer: A
Question #25
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined thatextensive technical planning is needed for bot effectiveness and customer satisfaction
A. Training and support for planning
B. user interface planning
C. deboarding planning
D. voice and tone planning
View answer
Correct Answer: B
Question #26
Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.What is one requirement that could lead to recommending the Console?
A. Need for viewing multiple list views at the same time
B. Ability to toggle between multiple records
C. Work that is mostly in the field
View answer
Correct Answer: B
Question #27
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns. Which tool to install should need?
A. Lightning Design system Zip
B. Sketch plugincorrect
C. Lightning Design system Unmagaged Package
D. SLDS Validator
View answer
Correct Answer: B
Question #28
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
A. Training and support for planning
B. user interface planningcorrect
C. deboarding planning
D. voice and tone planning
View answer
Correct Answer: B
Question #29
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
A. Experience Lightning Components
B. Component Blueprints
C. JavaScript Frameworks
D. Custom Lightning components
View answer
Correct Answer: A
Question #30
During user interviews, a UX Designer discovers that the most common daily task for users is to lookfor and view commonly used reports using the global search bar.What should be done to improve their experience?
A. Make the global search bar bigger on every page
B. Update the Home page with access to commonly used reports
C. Add the Daily Task component to the Home page
D. Create a mood board to communicate the visual style of the UI
View answer
Correct Answer: A

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