Latest Salesforce User Experience Designer Exam Questions and Answers, 2025 Update

Question #1

A sales representative wants to personalize their own user experience. Which two recommendations should be made to provide more intuitive access regularly used content? Choose 2 answers

A. Personalize the Navigation bar

B. Set up Quick Links in the Utility bar

C. Customize the Home page experience

D. Create shortcuts Favorites

View answer

Correct Answer: AB

Question #2

In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

A. Only allow users to open one selection at a time

B. Nest an accordion inside of another

C. Use the ''back'' browser button to collapse content

D. Include persistent headings

View answer

Correct Answer: AD

Question #3

Cloud Kicks wants to create an external facing site where users can:1. Manage and submit cases via the web. 2. Browse and search Knowledge Base articles. 3. Contact Support via lice chat.Which cloud should be used to design an appropriate solution for CK's users?

A. Experience Cloud

B. Sales Cloud

C. Marketing Cloud

D. Service Cloud

View answer

Correct Answer: D

Question #4

Following a human-centered design process approach, Cloud Kicks is preparing a userfeedback session for an app that is not performance as anticipated.In which two ways could confirmation bias be avoided?Choose 2 answers

A. Interview users about the intended use of the product to support the questionnaire creation

B. Obtain user feedback to reinforce known assumptions and support design decisions

C. Diversity feedback by ensuring it features as many unique perspective as possible

D. Review questions to remove assumptions about issues or problem not supported by quantitative data

View answer

Correct Answer: BC

Question #5

A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal. Which UX design method should be used?

A. User Personacorrect

B. Site Map

C. Lightning Flow

D. User Flow

View answer

Correct Answer: A

Question #6

A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components

A. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child itemscorrect

B. the css styles defined in the parent list component are not shared with child itemscorrect

C. any custom styles shared between the list and child items should be imported from a shared css file

D. the css style defined in the parent list component are inherited by child item

View answer

Correct Answer: AB

Question #7

A UX designer wants toquickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patternsWhich tool or installation should best support their needs?

A. Lighting design systems zip

B. sketch plugin

C. lighting design systems unmanaged package

D. SLDS validator

View answer

Correct Answer: B

Question #8

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A. Standard Account object

B. Standard Lead Object

C. Standard Person Account Object

D. Standard Opportunity object

View answer

Correct Answer: C

Question #9

Cloud Kicks (CK) has an Unlimited EditionSalesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?

A. Up to 3

B. Unlimited

C. Up to 20

D. Up to 10

View answer

Correct Answer: B

Question #10

A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture. Which technique should be used?

A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sortingcorrect

View answer

Correct Answer: D

Question #11

A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content. Which UI configuration should be used to further individualize each featured topic?

A. Add a description displayed on mouse hover further description each topic

B. Select and upload SVG Icons that represent each featured topic

C. Select and upload images that represent each featured topic

D. Add a description under the topic label further describing each topic

View answer

Correct Answer: D

Question #12

Cloud Kicks wants to represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?

A. Scoped Tabs

B. Activity Timeline

C. Progress indicatorcorrect

D. Path

View answer

Correct Answer: C

Question #13

Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A. Standard Person Account Object

B. Standard Lead Object

C. Standard Opportunity object

D. Standard Account object

View answer

Correct Answer: B

Question #14

W UX wants to customer the end user’s Salesforce app experience. Which two administrator capabilities should be used for mobile navigation menu setup? Choose 2 answers

A. Tab visibility is dependent on the location of the user

B. Navigation items are configure in the Salesforce Navigation Setup mode

C. Visualforce pages and Lightning pages can be includedcorrect

View answer

Correct Answer: AC

Question #15

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated. In which two ways could confirmation bias be avoided? Choose 2 answers

A. Interview users about the intended use of the product to support the questionnaire creation

B. Obtain user feedback to reinforce known assumptions and support design decisions

C. Diversity feedback by ensuring it features as many unique perspective as possible

D. Review questions to remove assumptions about issues or problem not supported by quantitative data

View answer

Correct Answer: ABC

Question #16

Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.Which declarative design properties should be used to achieve this?

A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images

B. Design a custom Branding set in use interface, selecting a logo, colors, and font type

C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources

D. Choose one of the built-in Salesforce themes that closest matches the design guidelines

View answer

Correct Answer: B

Question #17

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery. Which three outputs of the discovery process should be prepare? Choose 3 answers

A. User Personascorrect

B. Journey Mapscorrect

C. interactive Prototypes

D. High-Level Wireframescorrect

E. High-Fidelity Mock-ups

View answer

Correct Answer: ABD

Question #18

A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?

A. Einstein Next Best Action

B. Lightning Toggle

C. Accordion

D. Highlights Panel

View answer

Correct Answer: C

Question #19

A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture. Which technique should be used?

A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sortingcorrect

View answer

Correct Answer: D

Question #20

Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?

A. Dynamic Forms

B. AppExchange Apps

C. In-App Prompts

D. Process Builder

View answer

Correct Answer: A

Question #21

What are Salesforce core design principles when making design decisions?

A. Emphasis, Alignment

B. Clarity, Efficiency, Consistency, Beautycorrect

C. Emphasis, Efficiency, Repetition, Proportion

D. Clarity, Efficiency, Balance, Proportion

View answer

Correct Answer: B

Question #22

A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which two on-App Guidance customizations should be used?

A. Specify prompt scheduling

B. Customize prompt theme

C. Set prompt permissions

D. Configure minimum three steps

View answer

Correct Answer: BC

Question #23

Cloud Kicks wants to create an external facing site where users can: - Manage and submit cases via the web. - Browse and search Knowledge Base articles. - Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?

A. Sales Cloud

B. Marketing Cloud

C. Experience Cloud

D. Service Cloud

View answer

Correct Answer: C

Question #24

A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.WhichUX design method should be used?

A. User Persona

B. Site Map

C. Lightning Flow

D. User Flow

View answer

Correct Answer: A

Question #25

A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts. Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

A. in-App Guidance Prompts using myTrailhead

B. Custom build using Salesforce Flowcorrect

C. Basic In-App Guidance Prompts

D. Use the Walkthrough App from AppExchange

View answer

Correct Answer: B

Question #26

Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which types of process map should they produce?

A. SIPOC Map

B. High-Level Process Map

C. Cross-Functional Flowchart

D. Value Stream Map

View answer

Correct Answer: C

Question #27

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.Which three Salesforce tools should be used to track and measure the adoption of the new process?Choose 3 answers

A. User Engagement Dashboard and Report

B. Custom Permission Sets

C. Salesforce Surveys for user Satisfaction

D. Visualforce App

E. Chatter polls

View answer

Correct Answer: ACD

Question #28

Universal Containers (UC) operatesworldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.Which two point should an Architect consider in this situation?Choose 2 answers

A. Using a temporary parking lot account to improve performance

B. Changing complex role hierarchy can cause a high level of sharing recalculation

C. Restricting the organization-sharing configurations to private

D. Replacing Account records ownerships massively can cause data skew

View answer

Correct Answer: BD

Question #29

Financial advisor should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A. Standard Person Account Object

B. Standard Lead Objectcorrect

C. Standard Opportunity object

D. Standard Account object

View answer

Correct Answer: B

Question #30

Cloud kicks wants to hire a deal closer. Which three activities would someone in this role do each day? Choose 3 answers

A. Update existing prospect and customer records

B. Log activities such as calls, emails, and notes

C. Review and work through their list of leads or opportunities

D. Create cases from issues

E. Customize and administer Salesforce

View answer

Correct Answer: ADE

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