Latest Salesforce Public Sector Solutions Exam Questions and Answers, 2025 Update

Question #1

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?

A. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect

B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail

C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect

D. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect

View answer

Correct Answer: C

Question #2

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

A. Customer Account Portal

B. Aloha

C. Partner Centralcorrect

D. Help Center

View answer

Correct Answer: C

Question #3

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A. OmniStudio Tracking Service

B. Field tracking services

C. Event Monitoring

D. Roll Up libraries

View answer

Correct Answer: A

Question #4

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website. What tool(

A. OmniChannel, Flows, Apex, and DataLoader

B. Scripts, Einstein Al, Assessments, and Grants

C. OmniScripts, DataRaptors, Integration Procedures, and FlexCardscorrect

D. Application Form, Lightning Web Components, Communities, and Applications

View answer

Correct Answer: C

Question #5

ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome

B. Create an Apex Trigger to document the decision steps performed

C. Add the Decision Explainer Log History component to the Lightning record page(s)

D. Integrate the BRE with Decision Explainer

E. Assign the Decision Explainer Permission Set License to the appropriate user(s)

View answer

Correct Answer: ACE

Question #6

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?

A. DataRaptor

B. Integration Procedurecorrect

C. FlexCard

D. OmniScript

View answer

Correct Answer: B

Question #7

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow

B. Product Schedule

C. Person Accountscorrect

D. Custom Object for Applications

View answer

Correct Answer: C

Question #8

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:1.The applicant must upload an image of their driver's license 2.The license reviewer must perform a background check within five business/working days 3.The license reviewer must enter the background check results into an external system manually within two business days of completing the background check 4.The license reviewer must provide a recommen

A. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created

B. The reviewer users cannot create their own tasks within a predefined action plan template

C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

D. A document checklist item for an action plan template cannot be created

View answer

Correct Answer: A

Question #9

The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

A. There are no Visit records

B. There are no active Action Plan Templates

C. Person Accounts have not been enabled

D. There are no Violation records

View answer

Correct Answer: A

Question #10

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Field Audit Trailcorrect

B. Setup Audit Trail

C. Event Monitoring

D. Platform Encryptioncorrect

View answer

Correct Answer: AD

Question #11

A government agency wants to digitize hundreds of PDF forms for its employees.Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

View answer

Correct Answer: A

Question #12

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

A. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel

B. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout

C. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible

D. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values

View answer

Correct Answer: B

Question #13

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Field Audit Trailcorrect

B. Setup Audit Trail

C. Event Monitoring

D. Platform Encryptioncorrect

View answer

Correct Answer: AD

Question #14

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A. Setup Audit Trail

B. Field History Tracking

C. Salesforce Shield

D. Classic Encryption

View answer

Correct Answer: C

Question #15

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A. Files

B. Attachments

C. Intelligent Form Readercorrect

D. Content

View answer

Correct Answer: C

Question #16

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the Funding Program Request'' object to capture the details

B. Utilize the "Funding Program" object to capture the details

C. Utilize the "Funding Request" object to capture the detailscorrect

D. Utilize the "Business Licence Application" object to capture the details

View answer

Correct Answer: C

Question #17

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.Which component can be added to see the history of Decision Explanations for a claim?

A. Decision Explainer Log History

B. Log History

C. Audit Log

D. Record History

View answer

Correct Answer: A

Question #18

A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role

B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile

C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile

D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role

View answer

Correct Answer: C

Question #19

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Field Audit Trail

B. Setup Audit Trail

C. Event Monitoring

D. Platform Encryption

View answer

Correct Answer: AD

Question #20

A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role

B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile

C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile

D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role

View answer

Correct Answer: C

Question #21

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow

B. Product Schedule

C. Person Accounts

D. Custom Object for Applications

View answer

Correct Answer: C

Question #22

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A. OmniStudio Tracking Service

B. Field tracking services

C. Event Monitoringcorrect

D. Roll Up libraries

View answer

Correct Answer: C

Question #23

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

A. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel

B. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout

C. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible

D. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values

View answer

Correct Answer: B

Question #24

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A. Install the ERM for PSS Managed Packagecorrect

B. Enable Person Accountcorrect

C. Enable Email-to-Case

D. Enable Web-to-Casecorrect

E. Install the ERM for PSS Unmanaged Package

View answer

Correct Answer: ABD

Question #25

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A. Setup Audit Trail

B. Field History Tracking

C. Salesforce Shieldcorrect

D. Classic Encryption

View answer

Correct Answer: C

Question #26

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

A. Customer Community

B. Channel Account

C. Customer Community Plus

D. Partner Community

View answer

Correct Answer: A

Question #27

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical

A. Change the Organization - Wide Default settings for Case to Public Read/Write

B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases

C. Create or modify a permission set that gives access to Cases owned by the support team

D. Create or modify a share group for the Profile used for the Site that gives access to Cases

View answer

Correct Answer: B

Question #28

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the Funding Program Request'' object to capture the details

B. Utilize the "Funding Program" object to capture the details

C. Utilize the "Funding Request" object to capture the detailscorrect

D. Utilize the "Business Licence Application" object to capture the details

View answer

Correct Answer: C

Question #29

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

A. Set up Sharing Rules to grant authenticated users access to their Cases

B. Set Org-Wide Defaults for External Users to Hidden for everything

C. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accountscorrect

D. Set Org-Wide Defaults for External Users to Private for everythingcorrect

View answer

Correct Answer: ACD

Question #30

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two)

A. eSlgnLlvecorrect

B. Adobe Signcorrect

C. DocuSigncorrect

D. Conga

View answer

Correct Answer: ABC

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