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Latest Salesforce Loyalty Management Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.How should the Consultant set up the data-processing engine with the least configuration effort?
A. Create a copy of the reset qualifying points DPE template
B. Create a copy of the expire fixed non-qualifying points DPE template
C. Create a new data-processing engine from scratch / by first principle
D. Create a copy of the expire activity based non-qualifying points DPE template
View answer
Correct Answer: A
Question #2
What is a critical factor when setting up user access permissions for loyalty objects?
A. Restricting access based on roles and responsibilities
B. Limiting access to Experience Cloud users only
C. Ensuring all users have edit access to all objects
D. Automating permission assignments for all users
View answer
Correct Answer: A
Question #3
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app. What does the Salesforce Administrator have to do?
A. Use standard Order Lookup on the Loyalty Ledger object
B. Create a custom text field in Transaction Journal object to save the order purchased by the client
C. Use the standard Order Lookup of the Transaction Journal Objectcorrect
D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member
View answer
Correct Answer: C
Question #4
The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator should suggest?
A. Embed the ‘Member Summary Embedded Dashboard on the Contact recordcorrect
B. Embed the Member Service Manager Home Dashboard on the Contact record
C. Add the ‘Transaction Journals’ related list to the Contact record
D. Add the ‘View Member Profile’ component on the Contact recordcorrect
View answer
Correct Answer: AD
Question #5
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules. Which two automations can be used to set up transactions and points accrual?
A. Evaluation Flowcorrect
B. Autolaunched Flow (No Trigger)correct
C. Schedule-Triggered Flow
D. Screen Flow
View answer
Correct Answer: AB
Question #6
The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator should suggest?
A. Embed the ‘Member Summary Embedded Dashboard on the Contact recordcorrect
B. Embed the Member Service Manager Home Dashboard on the Contact record
C. Add the ‘Transaction Journals’ related list to the Contact record
D. Add the ‘View Member Profile’ component on the Contact recordcorrect
View answer
Correct Answer: AD
Question #7
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
A. Loyalty membership mergecorrect
B. Loyalty member profilecorrect
C. Loyalty member enrollmentcorrect
D. Resetting tier points
View answer
Correct Answer: ABC
Question #8
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
A. Rows do not have an analysis limit, only licenses do
B. Administrators can analyze up to 25 million rows
C. Administrators can analyze up to 1 million rows
D. Administrators can analyze up to 10 million rows
View answer
Correct Answer: D
Question #9
What are critical steps for integrating Marketing Cloud with Loyalty Management? (Choose two)
A. Restricting campaign access to higher-tier members
B. Automating tier-based campaign delivery
C. Mapping customer journeys to loyalty tiers
D. Configuring APIs for real-time data sharing
View answer
Correct Answer: CD
Question #10
What three facts should the administrator consider when creating and managing member groups?
A. Groups are associate with tiers
B. Accrual type transactions associated with a group can be canceled
C. Qualifying points can't be transferred to a group
D. Vouchers can't be issued to groups
E. Promotions can't offered to groups
View answer
Correct Answer: BCD
Question #11
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversarydate NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.Which Kind of permission Set is required to enable the Data Processing Engine definitions?
A. CLAAnalytics Base Admin
B. Data Pipelines Base User
C. Rule Engine Designer
D. Loyalty Analytics admin
View answer
Correct Answer: B
Question #12
In which two scenarios should an Administrator use member engagement attributes?
A. Member is eligible for ‘Bonus days” if the member constantly speeds more than $500 each month for a year
B. Member attends three trainings between March 1st and April 30th to get 200 bonus points
C. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only
D. Member enrolls in “welcome aboard” promotion for free surprise gift every quarter
View answer
Correct Answer: AB
Question #13
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups-Status Tier Group with a Fixed model and period of one year. The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023. Which date would be the new Expiry date or this member afte
A. December 31, 2024B, March 31 2024
B. December 31, 2023
C. March 16, 2020
View answer
Correct Answer: C
Question #14
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app. What does the Salesforce Administrator have to do?
A. Use standard Order Lookup on the Loyalty Ledger object
B. Create a custom text field in Transaction Journal object to save the order purchased by the client
C. Use the standard Order Lookup of the Transaction Journal Objectcorrect
D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member
View answer
Correct Answer: C
Question #15
An airline's Loyalty program offers several ways to accrue points, including:1. Enrollment Bonus 2. Member Referral 3. Flight Purchase 4. Additional information on the member profile.The Salesforce Administrator must classify the different accrual transaction journals.What should the administrator configure to meet these requirements?
A. Create a custom field on transaction journal object
B. Create a custom field on Loyalty Ledger object
C. Create a Journal Type for each case
D. Create a Journal Subtype for each case
View answer
Correct Answer: C
Question #16
A new promotion named “Summer Sales” within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud. Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
A. “Add Segments” within the “Promotion Segments” section of the “Summer Sales” Promotioncorrect
B. Add the Segmented “Loyalty program members” to a new “Campaigns”
C. Create a custom report using “Salesforce reports”
D. Create a new segment within CDcorrect
View answer
Correct Answer: AD
Question #17
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
A. Batch Management
B. Decision Table
C. Quick Actions
D. Data Processing Enginecorrect
View answer
Correct Answer: D
Question #18
What is the correct implementation approach for an Administrator to target a promotion only for specific products?
A. Create a custom list on the promotion
B. Map products to promotion through an out-of-the-box Related List
C. Create product attributes in Promotion Setup
D. Add promotion to the lookup field on the product
View answer
Correct Answer: B
Question #19
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
A. Created Datecorrect
B. Last Modified Datecorrect
C. Current Member Count
D. Reporting Enabled (Boolean)
View answer
Correct Answer: AB
Question #20
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years. Which two setting does the Administrator need to consider in this scenario?
A. The Loyalty tier group field is populated
B. The qualifying point reset date, period, and frequency are set on the tier group
C. The Currency type field must correspond to qualifying
D. The currency type field must correspond to non-qualifying
View answer
Correct Answer: ABC
Question #21
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
A. Created Datecorrect
B. Last Modified Datecorrect
C. Current Member Count
D. Reporting Enabled (Boolean)
View answer
Correct Answer: AB
Question #22
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Send Loyalty Promotion Segments to marketing Cloudcorrect
B. Automatically Add a New Individual Relationshipcorrect
C. Activating and Publishing the Segmentcorrect
D. Enable Connector Settings on all the Loyalty Objectscorrect
E. Enable Service Connector for Promotion Escalations
View answer
Correct Answer: ABCD
Question #23
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)Extend Expiration for this tier group is Qualifying Points Reset Date.A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.Which date would be the new Expiry date or this member after t
A. December 31, 2024
B. March 31 2024
C. December 31, 2023
D. March 16, 2020
View answer
Correct Answer: B
Question #24
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
A. Analytics Studio
B. Qualifying Currency
C. Transaction Journals
D. Benefits types
View answer
Correct Answer: C
Question #25
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
A. Rows do not have an analysis limit, only licenses do
B. Administrators can analyze up to 25 million rows
C. Administrators can analyze up to 1 million rows
D. Administrators can analyze up to 10 million rowscorrect
View answer
Correct Answer: D
Question #26
A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.Which two Salesforce solutions are required to meet the business's needs?
A. Marketing Cloud Connect
B. Marketing Cloud MobileConnect
C. Marketing Cloud Personalization
D. Marketing Cloud Mobile Push
View answer
Correct Answer: AB
Question #27
Which set of features should a Consultant check before setting up expanded partner management?
A. Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B. Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
C. Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
D. Advanced license, Partner Ledgers, Partner Transactions, Billing Type
View answer
Correct Answer: C
Question #28
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app. Which two statement correctly describes how to grant proper access on the user details page
A. Assign user access to the analytics for Loyalty role
B. Assign access by checking CRM Analytics plus user
C. Assign user access to permission sets for analytics for Loyalty
D. Assign the user the analytics profile for analytics for Loyalty
View answer
Correct Answer: AC
Question #29
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups-Status Tier Group with a Fixed model and period of one year. The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023. Which date would be the new Expiry date or this member afte
A. December 31, 2024
B. March 31 2024correct
C. December 31, 2023
D. March 16, 2020
View answer
Correct Answer: B
Question #30
Which loyalty feature allows customers to earn points for engaging with a brand?
A. Accrual Rules
B. Tier Management
C. Partner Management
D. Loyalty Templates
View answer
Correct Answer: A

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