DON'T WANT TO MISS A THING?

Certification Exam Passing Tips

Latest exam news and discount info

Curated and up-to-date by our experts

Yes, send me the newsletter

Latest Salesforce FSL-201 Exam Questions and Answers, 2025 Update | SPOTO

SPOTO's latest exam dumps on the homepage, with a 100% pass rate! SPOTO delivers authentic Cisco CCNA, CCNP study materials, CCIE Lab solutions, PMP, CISA, CISM, AWS, and Palo Alto exam dumps. Our comprehensive study materials are meticulously aligned with the latest exam objectives. With a proven track record, we have enabled thousands of candidates worldwide to pass their IT certifications on their first attempt. Over the past 20+ years, SPOTO has successfully placed numerous IT professionals in Fortune 500 companies.
Take other online exams
Question #1
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location. What set of steps should a Consultant recommend to dispatch the Technician?
A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment
B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment
C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment
D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment
View answer
Correct Answer: D
Question #2
Geolocationtracking is enabled for universal container's for technician but should apply to full time employees.How can Geolocation tracking for contractors to be disabled?
A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
B. Unchecked the collect service resources Geolocation history field in field service mobile settings
C. Unchecked the geocoding field on the contractor's profile
D. Set the Geolocation update frequency field to zero for contractors
View answer
Correct Answer: A
Question #3
Northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?Choose 2 answers
A. scheduled end
B. arrival window starts
C. arrival window end
D. scheduled start
View answer
Correct Answer: BD
Question #4
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?
A. Maintenance Plan
B. Product Item
C. Entitlement Plan
D. Assets
View answer
Correct Answer: B
Question #5
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a workorder is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning componentto the work order Lightning record page. Technicians and managers are reporting that there are no milestones l
A. Make sure the case entitlement record is being shared with the service resource
B. Add work order milestones after the case milestones to the entitlement process
C. Ensure the work order entitlement is related to the same process as the case entitlement
D. Create a separate entitlement process associated to the work order object
View answer
Correct Answer: D
Question #6
Universal Containers wants to track how much timeeach Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
A. Technician hours at client location
B. Technician work orders completed
C. Technician hours traveling
D. Technician hours per day
View answer
Correct Answer: AD
Question #7
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updatingservice appointments and work orders upon completion.How should a consultant implement the requirement?
A. Set the individual technicians as capacity-based service resources
B. Create the individual technicians as service crew members
C. Create the contractor manager as a crew service resource
D. Set the contractor manager as a capacity-based service resource
View answer
Correct Answer: D
Question #8
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
A. Utilize Standard Global Service Price Book Entries
B. Utilize multiple country - specific Price Books
C. Utilize country - specific Price Book Entries
D. Utilize the standard Salesforce Price Book
View answer
Correct Answer: D
Question #9
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
A. Assign the existing service appointment to the crew
B. Assign the existing work order to crew
C. Create a new work order and assign a crew
D. Create a new service appointment and assign to crew
View answer
Correct Answer: A
Question #10
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout
B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser
C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile
D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1
View answer
Correct Answer: C
Question #11
Universal containers has customers who have previously negotiated pricing on some products.Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
A. Utilize a custom global price book and add all products as price book entries
B. Utilize a custom global price book and add price negotiated products as price book entries
C. Create customer specific price books and add all products as price book entries
D. customer specific price books and add only price negotiated products as price Create book entries
View answer
Correct Answer: C
Question #12
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with? open work?
A. Resource Schedule optimization
B. Global optimization
C. Emergency scheduling
D. Customer first scheduling
View answer
Correct Answer: C
Question #13
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up
B. Create a Milestone which has entry criteria for Status = Technician Wrap Up
C. Create custom fields to capture that the Wrap UP Activities have been completed
D. Create a Workflow to close the Milestone when the Wrap Up is complete
E. Create a Process Builder to close the Milestone when the Wrap Up is complete
View answer
Correct Answer: BCD
Question #14
A dispatcher needs to reduce the backlog of service appointments in differentterritories and focus on Individual customer service. Which scheduling policy should the dispatcher use
A. Customer first
B. Emergency
C. High intensity
D. Soft boundaries
View answer
Correct Answer: D
Question #15
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion. What should a Consultant utilize to meet this requirement
A. Entitlement Templates
B. Entitlements
C. Work Typescorrect
D. Work Order Record Types
View answer
Correct Answer: C
Question #16
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
A. Attachments on Cases
B. Knowledge Base on Cases
C. Custom Links on Work Orders
D. Knowledge Base on Work Orders
View answer
Correct Answer: D
Question #17
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.How should UC define Service Territories to ensure ahigh quality of optimization and dispatcher experience?
A. Three Service Territories with fewer than 50 resources
B. Two Service Territories that split the Service Resources evenly
C. One Service Territory with four Polygons
D. Five Service Territories with fewer than 500 Service Appointments per day
View answer
Correct Answer: A
Question #18
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stockHow should UC track the van stock door locks?
A. Create a product item for each door lock utilizing standard field
B. Create a product item with all the serial numbers in the noted section
C. Create a product item and enter a serial number in related list
D. Create a product item and enter technician lock quantity
View answer
Correct Answer: A
Question #19
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling.Which toe approaches will contribute to this goal?Choose 2 answers
A. reduced overtime per work order
B. reduced travel time per work order
C. reduced work orders per shift
D. reduced number of territories
View answer
Correct Answer: AB
Question #20
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?
A. Match Fields
B. Preferred Resources
C. Match Boolean
D. Required Resources
View answer
Correct Answer: C
Question #21
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.Which two configurations should a consultant implement to meet this requirement?Choose 2 answer
A. Assign the appropriate skills to resources
B. Use work types with required skills
C. Select the relevant work types for each resource
D. Create multiple work order line items per service
View answer
Correct Answer: AB
Question #22
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
A. Work Types, Skill Routing, Skill Requirements, Operating Hourscorrect
B. Case process, Work Types, Entitlements, and Milestones
C. Skill Requirements, Work Types, Case Process, Milestones
D. Work Types, Skill Requirements, Entitlements, and Milestones
View answer
Correct Answer: A
Question #23
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
A. With Entitlement Templates
B. With Workflows
C. With Process Builder
D. With Work Order Types
View answer
Correct Answer: C
Question #24
Universal container provides services to multiple machines installed at customer sites. Each machine hasdifferent issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician.How should consultants meet these requirements?
A. Work order will have multiple service appointments
B. Each account will have a service appointment that will represent the work to be done at customer site
C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
D. Each asset will have a service appointment that will represent work order needed each machine
View answer
Correct Answer: C
Question #25
Universal containers want technicians to view work progress through the workorder line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?
A. add the work order line items related list of the work order page layout and assign the
B. create a custom visual force page and add an external link in the field service
C. create a custom lightning component that displays work order progress and deploy it
D. create a report chart that summarizes work order line items and add a link to the
View answer
Correct Answer: C
Question #26
Which three objects are associated to the Work Type? Choose 3 answers
A. Skill Requirements
B. Resources
C. Service Appointments
D. Articles
E. Products Required
View answer
Correct Answer: ACE
Question #27
Universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete.Which features should a consultant use to reduce and increase technician productivity?
A. Resource schedule optimization
B. Reschedule appointment
C. Fix overlaps
D. Fall in schedule
View answer
Correct Answer: A
Question #28
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
A. Barcode
B. Formula
C. Text
D. Number
View answer
Correct Answer: C
Question #29
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.How should the Consultant meet this requirement?
A. Define a generation horizon of 14 days
B. Define a generation timeframe of 14 days
C. Configure Auto-generate Work Orders to True
D. Define a generation horizon of 20,160 minutes
View answer
Correct Answer: A
Question #30
Service resources at universal container UC frequentlywork in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resourcessecondary services territory.Which two scheduling policy changes should a consultant recommend?Choose 2 answers
A. Includes the match territory work rule
B. Remove the match territory work rule
C. Select working location enable primary on the working territories work rule
D. Deselect working location primary on the working territories work rule
View answer
Correct Answer: BC

View The Updated Salesforce Exam Questions

SPOTO Provides 100% Real Salesforce Exam Questions for You to Pass Your Salesforce Exam!

Get Salesforce Practice Test

View Answers after Submission

Please submit your email and WhatsApp to get the answers of questions.

Note: Please make sure your email ID and Whatsapp are valid so that you can get the correct exam results.

Email:
Whatsapp/phone number:


Copyright © 2024. Designer by SPOTO Official Website. All Rights Reserved.