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Latest Salesforce Business Analyst Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. All of them
B. iOS (App Store)
C. Only those that download the app from the App Exchange
D. Android (Google Play)
View answer
Correct Answer: A
Question #2
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.What should the BA do?
A. Focus on the task at hand instead of on individual team members
B. Avoid exposing one's own mistakes to the team
C. Tell the truth in difficult situations
View answer
Correct Answer: C
Question #3
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
A. Identity Onlycorrect
B. Lightning Platform
C. SSO License
D. Salesforce License
View answer
Correct Answer: A
Question #4
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
A. Build
B. Deploy
C. Test
D. Plan
View answer
Correct Answer: B
Question #5
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?
A. Validating current processescorrect
B. Estimating the project cost
C. Building solution design consensus
View answer
Correct Answer: A
Question #6
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses
B. Manage existing Salesforce applications and activities
C. Understand current business processes and document existing functionality
View answer
Correct Answer: C
Question #7
What is the storage of the Developer Pro Sandbox?
A. 300MB
B. 200MB
C. 2GB
D. 1GBcorrect
View answer
Correct Answer: D
Question #8
When creating a new User how can the Admin make sure a temporary password is generated?
A. Select “Temporary Password and Confirmation Email Required”
B. There are no temporary passwords available for setup of new users in Salesforce
C. Select “Generate Passwords and notify the user via email
D. This is a default feature, no setup required
View answer
Correct Answer: C
Question #9
When creating a new User how can the Admin make sure a temporary password is generated?
A. Select "Temporary Password and Confirmation Email Required"
B. There are no temporary passwords available for setup of new users in Salesforce
C. Select "Generate Passwords and notify the user via email
D. This is a default feature, no setup required
View answer
Correct Answer: C
Question #10
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A. Challengecorrect
B. Monster
C. Victory
D. Helper
View answer
Correct Answer: A
Question #11
Which permission is required to create, delete, refresh or activate a Sandbox?
A. Sandbox Editor
B. Environment Manager
C. System Administrator
D. Manage Sandboxcorrect
View answer
Correct Answer: D
Question #12
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption. Which group is well positioned to help the BA secure alignment for the initiative?
A. System admin and project manager
B. Power users and top sales earnerscorrect
C. Executive sponsors and sales leadership
View answer
Correct Answer: B
Question #13
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A). What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept
C. Elicit requirements, create flows and process diagrams, and understand business analytics
View answer
Correct Answer: C
Question #14
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?
A. A business process modelcorrect
B. A persona journey map
C. A collection of use cases
View answer
Correct Answer: A
Question #15
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should the BA create?
A. Journey Mapcorrect
B. Heat Map
C. Process Map
View answer
Correct Answer: A
Question #16
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
A. Identity Only
B. Lightning Platform
C. SSO License
D. Salesforce License
View answer
Correct Answer: A
Question #17
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution. Which method should the BA use to start collecting data?
A. Brainstorming and prototyping
B. Observation and interviewingcorrect
C. focus groups and workshops
View answer
Correct Answer: B
Question #18
What is the storage of the Developer Pro Sandbox?
A. 300MB
B. 200MB
C. 2GB
D. 1GB
View answer
Correct Answer: D
Question #19
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate. Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
A. Demo prototype
B. Virtual whiteboardcorrect
C. One-on-one meetings
View answer
Correct Answer: B
Question #20
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operatecorrect
C. Analyze, operate, build, deliver
View answer
Correct Answer: B
Question #21
Which users will be able to reset a Single Sign-On user Password?
A. The SSO Manager
B. Users above the SSO user in the role hierarchy
C. Only the Admin
D. Admin and Users with the right permission sets
View answer
Correct Answer: C
Question #22
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next iteration
B. Create a data dictionary, write end user documentation, and review test scripts
C. Gather business requirements; create process maps, and write user stories
View answer
Correct Answer: C
Question #23
Which tool is used to create reports, incorporate filters and select the Report Type?
A. Report Builder
B. A csv file that will then get imported
C. Data Loader
D. Report Composer
View answer
Correct Answer: A
Question #24
What is used to declaratively move metadata from one environment to another?
A. Data Loader
B. Change Sets
C. Import Wizard
D. Ant Migration
View answer
Correct Answer: B
Question #25
A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.What is an example of a well-written user story in this scenario?
A. As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number
B. As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number
C. As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number
View answer
Correct Answer: A

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