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ITIL 4 Foundation Exam Questions 2023 - Free Practice Tests, Dumps & Answers for ITILF Exam Prep

Exam Code:ITILFND V4
Exam Title:ITIL 4 Foundation
Exam Questions:349
Last Updated:November 4th, 2023

Paragraph (150 words): Proper preparation is key to passing the ITIL 4 Foundation exam. Using free and up-to-date practice questions and answers for 2023 will familiarize you with the topics and format of the real ITILF test. As you study, focus on core concepts like ITIL service value system, four dimensions of service management, ITIL guiding principles, and ITIL practices. Train with exam dumps and practice tests that mimic the actual exam to benchmark your progress. With consistent practice using the latest 2023 exam questions and answers, you will gain the knowledge and confidence to pass the ITIL 4 Foundation exam on your first attempt. Utilize all available free preparation resources to make sure you fully understand the ITIL framework and can demonstrate your learning when it counts.

 

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Question #1
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
A. Collaborate and promote visibility
B. Start where you are
C. Focus on value
D. Keep it simple and practical
View answer
Correct Answer: A

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Question #2
Which practice has a strong influence on the user experience and perception of the service provider?
A. Service desk
B. Change enablement
C. Service level management
D. Supplier management
View answer
Correct Answer: A
Question #3
Which statement about service requests is CORRECT?
A. Complex service requests should be dealt with as normal changes
B. Service requests that require simple workflows should be dealt with as incidents
C. Service requests require workflows that should use manual procedures and avoid automation
D. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
View answer
Correct Answer: D
Question #4
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes
View answer
Correct Answer: C
Question #5
Which of these activities is carried out as part of 'problem management'?
A. Creating incident records
B. Diagnosing and resolving incidents
C. Escalating incidents to a support team for resolution
D. Trend analysis of incident records
View answer
Correct Answer: D
Question #6
What must always be done before an activity is automated?
A. Check that the activity has already been optimized
B. Check that suitable new technology has been purchased
C. Ensure that DevOps has been successfully implemented
D. Ensure the solution removes the need for human intervention
View answer
Correct Answer: A
Question #7
What actions does a service desk take for all issues, queries and requests that are reported to them?
A. Schedule, assess, authorize
B. Diagnose, investigate, resolve
C. Initiate, approve, fulfil
D. Acknowledge, classify, own
View answer
Correct Answer: C
Question #8
Which describes the utility of a service?
A. A service that is fit for use
B. A service that meets its service level targets
C. A service that increases constraints on the consumer
D. A service that supports the performance of the consumer
View answer
Correct Answer: D
Question #9
Which is included in the purpose of the 'service level management' practice?
A. To maximize the number of successful service and product changes
B. To ensure accurate information about the configuration of services is available
C. To set clear business-based targets for service levels
D. To ensure that suppliers and their performance are managed appropriately
View answer
Correct Answer: C
Question #10
Which usually requires a team of representatives from many stakeholder groups?
A. Fulfilling a service request
B. Authorizing an emergency change
C. Logging a new problem
D. Investigating a major incident
View answer
Correct Answer: D
Question #11
Which value chain activity ensures that service components meet agreed specifications?
A. Plan
B. Design and transition
C. Obtain/build
D. Deliver and support
View answer
Correct Answer: C

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