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Prepare Confidently for the Cisco Exam with 700-805 CRM Practice Questions

Unlock your potential with 100% real Cisco 700-765 exam questions designed to help you pass with flying colors. Our comprehensive collection of exam questions and answers covers the breadth and depth of the Cisco 700-765 exam, ensuring you're fully prepared for success. With our meticulously crafted test questions, you'll delve into key concepts, scenarios, and real-world challenges that mirror the actual exam environment. Our exam preparation materials are curated by industry experts, guaranteeing relevance and accuracy. As you embark on your journey towards Cisco certification, our study materials provide the perfect roadmap, guiding you through essential topics and strategies for effective exam preparation. Access valuable exam resources, including mock exams, to simulate exam conditions and boost your confidence for the big day. Join countless professionals who have passed successfully with our trusted Cisco certifications resources. Don't just aim to pass – excel with our proven study materials and exam resources.
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Question #1
Which architecture addresses customer needs for voice, video, and data?
A. ecurity
B. ata Center
C. ollaboration
D. nterprise networking
View answer
Correct Answer: C

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Question #2
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered additions to the network? (Choose the best answer.)
A. lock in revenue streams through co-termination
B. explore upsell opportunities
C. validate the customer’s business needs
D. focus on benefits
View answer
Correct Answer: B
Question #3
Which is the first step in a solutions-led sales approach?
A. present quote to customer
B. examine previous purchases
C. identify the latest technology release
D. understand the customer's objectives
View answer
Correct Answer: C
Question #4
How does Cisco define AT R?
A. Communicate new greenfield opportunities
B. Communicate value and the impact of Cisco solutions
C. Book customer-service briefings
D. Oversee the closure of contracts
View answer
Correct Answer: A
Question #5
What does TPV mean?
A. otal Product Value
B. otal Partner View
C. elepresence Value
D. otal Partner Value
View answer
Correct Answer: B
Question #6
09. An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
A. evelopaSuccessPla
B. uotedelivery
C. alidatecustomerinventory
D. enewalPlandevelopme
View answer
Correct Answer: A
Question #7
What is the future state goal of licensing at Cisco?
A. Smart License
B. Standby License
C. Classic PAK
D. Right to use
View answer
Correct Answer: A
Question #8
Which action should a Renewals Manager take first?
A. Assign an RS to priority accounts
B. Meet and confirm the AM, CSS, CSM and their resources
C. Meet the customer and perform a renewals diagnosis
D. Download contract data and develop a renewals strategy
View answer
Correct Answer: B
Question #9
Which two factors drive subscription value for customers? (Choose two.)
A. up to date security protection
B. continuous access to innovation
C. training access
D. bundling of software and hardware
E. freeware offers
View answer
Correct Answer: AB
Question #10
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
A. validate the customer's business needs
B. focus on benefits
C. lock in revenue streams through co-termination
D. explore up sell opportunities
View answer
Correct Answer: D
Question #11
How does Cisco define Business Critical Services? (Choose the best answer.)
A. Pay-as-you-go, technology-based services
B. subscription-based services covering the lifecycle of a technology
C. hardware replacement
D. Pay-as-you-go, services covering business-critical functions
View answer
Correct Answer: B
Question #12
Which service offering helps define the customer’s IT vision and strategy? (Choose the best answer.)
A. Training
B. Advisory
C. Optimization
D. Support
View answer
Correct Answer: B
Question #13
How does Cisco define Business Critical Services?
A. subscription-based services covering the lifecycle of a technology
B. Pay-as-you-go, services covering business-critical functions
C. hardware replacement
D. Pay-as-you-go, technology-based services
View answer
Correct Answer: A
Question #14
Which statement best describes an Ask the Expert session?
A. pre-recorded webinar from an expert
B. hosted educational webinar with live expert Q and A
C. 24-7 phone line providing expert advice
D. one on one coaching engagement covering specific use cases
View answer
Correct Answer: C
Question #15
Which licensing model represents the highest value?
A. Transactional
B. Subscription
C. Pay as you go
D. Enterprise Agreements
View answer
Correct Answer: D
Question #16
02. What is the ATR on a $10,000 one year recuring revenue contract?
A. ontracts/subscriptionsthatareavailabletorenew
B. ontracts/subscriptionsthathaveattritiontermsrevoked
C. nycustomeragreementwhereattritionhasbeenanissue
D. TRisthesumofRPadiarr,minustheattritionrate
View answer
Correct Answer: C
Question #17
Which services are contained in the CX portfolio?
A. Support Services, Business Critical Services, Professional Services and Managed Services
B. Support Services, Business Critical Services and Professional Services
C. Support Services and Business Critical Services
D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
View answer
Correct Answer: D
Question #18
Which statement is the most accurate description of the Health Index?
A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
B. an ongoing measurement of customer sentiment
C. a measurement tool for resolving specific product quality issues and adoption barriers
D. an ongoing measurement of several key customer health indicators
View answer
Correct Answer: C
Question #19
Which statement best describes an Accelerator? (Choose the best answer.)
A. one-on-one coaching engagement covering specific use cases B
View answer
Correct Answer: A
Question #20
Which business benefit of on-time renewals on Cisco products and services is valid? (Choose the best answer.)
A. exclusive relationship with the customer
B. access to training programs and material
C. ability to ensure that our TAC cases get priority over others
D. rebates and discounts from Cisco
View answer
Correct Answer: C
Question #21
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays
B. RMs work with pre-sales engineers and build customer solutions
C. RMs work by themselves to develop a high level view customer requirements and objectives
D. RMs work with service delivery teams and monitor engagements
View answer
Correct Answer: D
Question #22
04. Who do Renewals Managers (RMs) work with?
A. ay-as-you-go,servicescoveringbusiness-criticalfuncti
B. ay-as-you-go,technology-basedservice
C. ardwarereplaceme
D. ubscription-basedservicescoveringthelifecycleofatechnology
View answer
Correct Answer: B
Question #23
Which licensing model represents the highest value? (Choose the best answer.)
A. Pay as you go
B. Transactional
C. Subscription
D. Enterprise Agreements
View answer
Correct Answer: D
Question #24
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
A. order new services
B. download hardware, software and services data sheets
C. set up billing
D. change Customer Address
E. view and manage their contracts
View answer
Correct Answer: DE
Question #25
07. Which three financial metrics are critical in renewing subscriptions?
A. ebatesanddiscountsfromCisc
B. cesstotrainingprogramsandmaterial
C. xclusiverelationshipwiththecustome
D. bilitytoensurethatourTACcasesgetpriorityoverothe
View answer
Correct Answer: ABC
Question #26
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
View answer
Correct Answer: D
Question #27
08. Which business benefit of on-time renewals on Cisco products and services is valid?
A. skCiscoteamtoengageintoaSmartAccountorEnterpriseAgreementandproposeacreationofaCustomerSuccessPlan
B. repareaPartnerBrandedManagedServicedeal
C. roposetomigratetoperpetualmodel
D. uggestasimplifieddiscountDSAwiththetotaloflicensesfromeachproductCiscoOneandWebex
View answer
Correct Answer: D
Question #28
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue (ARR) for each? (Choose the best answer.)
A. 3000 and $3000 B
View answer
Correct Answer: B
Question #29
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
A. deal strategy
B. billing
C. proposal build
D. quote delivery
View answer
Correct Answer: C
Question #30
Which statement regarding which tools can be added as value to customer and partners is invalid? (Choose the best answer.)
A. rusted Data Source for Hardware Refresh and Software renewal insights B
View answer
Correct Answer: D
Question #31
Which critical task must be performed during the Qualification phase?
A. validate customer inventory
B. develop a Success Plan
C. quote delivery
D. Renewal Plan development
View answer
Correct Answer: A
Question #32
Which statement best summarizes the intended outcome of the Success Plan?
A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer qual y issues
C. generate financial data that indicates a customer's propensity to renew
D. grow incremental annual recurring revenue
View answer
Correct Answer: C
Question #33
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome? (Choose the best answer.)
A. The health index of a customer is over expected targets with no red flags
B. Customer is willing to subscribe to a recommendation case to be publicly communicated
C. There are no open incidents 30 days before renewal dates
D. The adoption rate is 50% under the expected level and the plan is six months before the expiration date
View answer
Correct Answer: D
Question #34
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
A. Contracts/subscriptions that are available to renew
B. ATR is the sum of RR and iARR, minus the attrition rate
C. Any customer agreement where attrition has been an issue
D. Contracts/subscriptions that have attrition terms revoked
View answer
Correct Answer: CD
Question #35
Which strategy contributes to the successful renewal of service contracts?
A. Offer discounts
B. Lock in revenue streams through co-termination
C. Communicate product performance, pricing, and position
D. Discount multi-year service agreements
View answer
Correct Answer: C
Question #36
03. How does Cisco define ATR?
A. Msworkbythemselvestodevelopahighlevelviewcustomerrequirementsandobjectives
B. Msworkwithservicedeliveryteamsandmonitorengagements
C. Msworkwithpre-salesengineersandbuildcustomersolutions
D. Msworkwithaccountmanagerstodriveongoingrevenueriskassessmentsandplays
View answer
Correct Answer: A
Question #37
05. How does Cisco define Business Critical Services?
A. tartdiscussionsoncethecontracthasexpired
B. alidatecustomersbusinessneeds
C. roposeonlythemostimportantpartofthesoluti
D. onotofferanyfinancingsolutions
View answer
Correct Answer: A
Question #38
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)? (Choose the best answer.)
A. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis
B. A limited time discount applied to Cisco products and/or services
C. A discount applied to refurbished or reused Cisco hardware that includes service contracts
D. A priority discount applied to third-party products for perpetuity
View answer
Correct Answer: B
Question #39
Which detail is provided in the scorecard by using the Total Program View tool?
A. enewal rate
B. ew products
C. OL products
D. rogram rate
View answer
Correct Answer: A
Question #40
Which statement best describes the Success Plan?
A. document capturing a comprehensive view of all customer health scores
B. tool for report ng actions to management
C. shareable document that captures all account activities
D. he blueprint for account teams to achieve customer success
View answer
Correct Answer: B
Question #41
Which statement best describes an Ask the Expert session? (Choose the best answer.)
A. A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A one on one coaching engagement covering specific use cases
D. A 24-7 phone line providing expert advice
View answer
Correct Answer: B
Question #42
Which service offering assists the customer in preparing for emerging industry trends? (Choose the best answer.)
A. Training
B. Managed
C. Advisory
D. Trending Technical
View answer
Correct Answer: C
Question #43
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
A. Meraki
B. Stealth watch
C. Tetration
D. App Dynamics
View answer
Correct Answer: B
Question #44
What does iARR measure? (Choose the best answer.)
A. our ability to increase renewal rates through pricing controls
B. our ability to internally align renewable resources
C. our ability to monitor product utilization, and financial growth collectively
D. our ability to expand upon existing customer value
View answer
Correct Answer: D
Question #45
Which statement best describes the Success Plan? (Choose the best answer.)
A. a shareable document that captures all account activities
B. a tool for reporting actions to management
C. a document capturing a comprehensive view of all customer health scores
D. the blueprint for account teams to achieve customer success
View answer
Correct Answer: C
Question #46
Which task is the responsibility of the Renewals Manager?
A. billing recurring revenue contracts
B. managing recurring revenue risk
C. driving adoption of specific technologies
D. managing the Success Plan
View answer
Correct Answer: D
Question #47
Which statement is the most accurate description of the Health Index? (Choose the best answer.)
A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
B. an ongoing measurement of several key customer health indicators
C. an ongoing measurement of customer sentiment
D. a measurement tool for resolving specific product quality issues and adoption barriers
View answer
Correct Answer: B
Question #48
06. When renewing a contract with a customer,which action is important?
A. enewalrate
B. nnualrecurringrevenue
C. rainingc
D. etnewsale
View answer
Correct Answer: B
Question #49
Which statement best summarizes the intended outcome of the Success Plan? (Choose the best answer.)
A. grow incremental annual recurring revenue
B. provide scheduling for resolving customer quality issues
C. generate financial data that indicates a customer’s propensity to renew
D. development of a customer-centric view for achieving value from their portfolio
View answer
Correct Answer: C
Question #50
01. Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
A. 0%of$10,000
B. 10,000
C. 10,000dividedby12
D. 1,200
View answer
Correct Answer: D
Question #51
Which action can a Renewals Manager take to drive value in the account? (Choose the best answer.)
A. emoving adoption barriers
View answer
Correct Answer: B

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