The ITIL4P-CE Exam is an intermediate-level practical certification exam in the field of IT service management that focuses on change enablement practices.

1. Introduction to the ITIL v4 Practitioner Change Empowerment certification

The ITIL v4 Practitioner Change Empowerment Exam is a practical level specialized exam in the ITIL V4 Service Management Certification System launched by the UK Department of Business's Digital, Data and Technology Centre, focusing on change empowerment as one of the core practices of IT service management.

It is a practical application advancement after ITIL V4 Foundation certification, aimed at verifying candidates' understanding and application ability of the core concepts, processes, roles, and value realization of change empowerment practice, helping candidates master how to safely and efficiently manage IT services and product changes in organizations, balance innovation speed and risk control, and provide standardized methodology for agile change management in enterprise digital transformation.

This exam is an important component of the ITIL V4 Practice Manager pathway, and together with other practice modules such as Deployment Management and Release Management, forms the ITIL V4 Practice Capability Certification System. It is widely recognized by global enterprises as an authoritative qualification certificate in the field of change management.

The core positioning of ITIL V4 change empowerment practice is "standardized application capability verification of change empowerment practice." Different from the basic theoretical cognition in the Foundation stage, this exam focuses on "practical implementation + value realization": it requires candidates to not only understand the core concepts of change management, but also master how to apply ITIL V4 change empowerment practice in practical work. Through key links such as risk assessment, change authorization, and schedule management, it maximizes the success rate of service and product changes while minimizing the negative impact of changes on business, achieving a balance of "agile change + secure controllability."

The core goal of ITIL v4 Practitioner Change Empowerment Exam is to enable candidates to move from "theoretical cognition" to "practical application," master the end-to-end process of change empowerment practice, understand how to integrate change management into organizational value streams, support modern development and operation methods such as DevOps and Agile, promote deep integration of business and IT, and solve common problems such as frequent changes, risk control, and delivery delays in enterprises.

2. Why Earn Your ITIL v4 Practitioner Change Empowerment Certification?

ITIL is the most mainstream IT service management framework globally, and Change Enabling is one of the core processes of ITSM. This certification is widely recognized by Fortune 500 companies as a standardized proof of change management capabilities, and is a key indicator to distinguish between "understanding theory" and "being practical." It has a high value in IT service management recruitment.

During the preparation process, candidates will systematically master the core process of ITIL 4 change empowerment and modern practice integration methods, break the traditional change management mindset of "emphasizing control over value", establish a change management concept of "risk controllable and value driven," and help organizations balance innovation and stability in a rapidly iterating business environment.

ITIL 4 change empowerment seamlessly integrates with modern practices such as Agile, DevOps, CI/CD, etc., enabling certified individuals to design change management processes that are tailored to organizational characteristics, support rapid iteration and continuous delivery, and become the core drivers of organizational digital transformation, enhancing their voice in the DevOps team.

This certification is an important component of the ITIL 4 PIC module group. After passing it, one can continue to take the other four Practitioner certifications and ultimately obtain the ITIL 4 Specialist: Plan, Implementation, and Control comprehensive certification, laying a solid foundation for further obtaining the ITIL 4 Managing Professional or Strategic Leader advanced certification.

3. Overview of the ITIL v4 Practitioner Change Empowerment Certification

The ITIL 4 Practitioner Change Enabling certification is an intermediate specialized certification within the ITIL 4 system that specializes in modern change management practices. It goes beyond the introduction of basic concepts in ITIL Foundation and aims to systematically cultivate your professional ability to design, implement, and optimize an efficient, balanced, and value driven change management mechanism within your organization.

The core concept of this certification is that the goal of change management is not to "prevent change" but to "empower change" in order to achieve the best balance between controlling risk and supporting agile innovation.

This certification strictly follows the AXELOS official outline and has built a complete knowledge system from concept to implementation. You first need to have a profound understanding of the philosophical transformation from "limitation" to "empowerment" in the core concepts and value modules of change empowerment, as well as its positioning in the service value system.

The Change Empowerment Role and Responsibility module clarifies the responsibility framework for cross functional collaboration, while the Risk Assessment and Control module provides practical methods for identifying, analyzing, and responding to change risks.

Finally, the module of continuous improvement and value realization guides you beyond daily operations, establishing an indicator system to measure change performance, and exploring how to integrate change practices with modern work methods such as agile and DevOps.

4. What are the requirements to be an ITIL v4 Practitioner Change Empowerment 
certification holder?

(1) Qualification prerequisites:

The prerequisite for applying for the ITIL 4 Practitioner Change Enabling Certificate is that you need to hold a valid ITIL 4 Foundation certification or ITIL 4 Managing Professional Transition certification.

The official also requires you to complete the AXELOS authorized official training course, which usually lasts for 16 hours. Without a training certificate, you cannot apply.

We suggest that you have 1-2 years of work experience in IT service management or change management, which can better understand the scenario analysis questions in the exam and enhance your practical application skills. 

(2) Training and examinations:

ITIL 4 Practitioner Change Enablement Certificate has a total of 20 Single choice question questions, including about 10-12 situational analysis questions, emphasizing practical application, and the rest are concept understanding questions, including standard choice, negative choice, and list matching.

The exam duration is 30 minutes. The maximum score for the exam is 20 points. A score of 13 or above is considered to have passed the globally standardized grading system, and there is no fixed pass rate. The exam fee is approximately $200-250, including exam and certificate fees. 

(3) Qualification maintenance:

The ITIL 4 Practitioner Change Activation Certificate is valid for 3 years and must be renewed through an exam or complete AXELOS accredited continuing professional development activities before expiration to maintain its validity.

5. Comparable Certifications to ITIL v4 Practitioner Change Empowerment Certification

• ITIL 4 Specialist: Plan, Implement and Control (PIC)
• ITIL 4 Practice Manager (PM)
• ITIL v3 Intermediate: Service Transition (ST)
• Microsoft Certified: DevOps Engineer Expert (AZ-400)