Achieve Success in the PMI-PBA Exam with Free Practice Tests

Question #1

A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead. Which technique should the business analyst use to investigate the problem?

A. bservation

B. rocess modeling

C. oot cause analysis

D. nterviews

View answer

Correct Answer: C

Question #2

A company is awarded a contract to design and build a custom product. The contract references a detailed technical specification.What is the best action to take to ensure the design meets customer requirements?

A. evelop a test plan to verify that the product meets the performance requirements in the technical specification

B. enerate a design package for the product and ask the customer to verify that the design meets his or her technical needs

C. reate a system requirements verification matrix to trace the design to the technical requirements and include verification methods

D. onduct a one-on-one interview with each member of the technical team to ensure that they understand the customer’s specification

View answer

Correct Answer: C

Question #3

Several interviews with stakeholders to develop an inventory management system in a new architectural environment have revealed a significant concern about system and architectural stability. In which tool should the business analyst include this attribute to ensure that the requirement meets the acceptance criteria?

A. raceability matrix

B. nterface analysis

C. takeholder satisfaction survey

D. rocess modeling

View answer

Correct Answer: B

Question #4

A company uses a prioritization range of 1–10, in which 10 represents the highest or best. According to the information from the table, which option should the business analyst recommend?

A.

B.

C.

D.

View answer

Correct Answer: C

Question #5

A company is in the final phases of implementing a project for a client. Which tool or technique could the business analyst use to iteratively validate the solution?

A. xpected vs

B. xpected vs

C. chedule variance

D. uality variance

View answer

Correct Answer: B

Question #6

A new product was designed and delivered to the customer. The product exceeded customer expectations but did not meet the baseline budget for the product. What could be the issue?

A. isks identified in the risk management plan were not addressed properly

B. equirements were not properly traced and monitored

C. here is no issue since the product exceeded the customer expectations

D. he sponsor approved the release of the product without reviewing the budget

View answer

Correct Answer: D

Question #7

A company’s management team has decided to deploy a new product. However, there is concern that users may not accept a new product that forces them to change existing practices.The business analyst should:

A. dhere to the project plan to achieve project objectives

B. learly communicate project objectives and attempt to defuse tensions

C. elay the application’s deployment until the conflicts have been resolved

D. oice user concerns to management and recommend that the project be closed

View answer

Correct Answer: B

Question #8

A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?

A. se cased

B. equirements management plan

C. raceability matrix

D. ork breakdown structure

View answer

Correct Answer: B

Question #9

A business analyst is planning the business analysis activities for a new payroll project. Due to a tight timeline, the analyst advises stakeholders that the requirements sessions should begin as soon as possible.Which key factor drives the selection of business analyst activities to be included in the project?

A. roject life cycle

B. ayback period

C. ommunication plan

D. eturn on investment (ROI)

View answer

Correct Answer: C

Question #10

The business analyst is conducting a feasibility study to understand how well a potential solution fits into the organization. What kind of feasibility assessment is the business analyst undertaking?

A. perational

B. ime

C. echnical

D. ost-effectiveness

View answer

Correct Answer: A

Question #11

Midway through the requirements gathering phase, a stakeholder informs the business analyst that a requested requirement does not address the solution. The stakeholder wants to know who made the request. The business analyst spends hours searching emails to identify the requestor.What should the business analyst have documented?

A. he source in the requirements traceability matrix

B. he source in the RACI matrix

C. oles and responsibilities in the RACI matrix

D. ponsor approval in the requirements traceability matrix

View answer

Correct Answer: C

Question #12

After implementation of the product, the customer reports defects. What is the best course of action to take?

A. scalate the issue to the project manager since the acceptance was given by the customer

B. o nothing since the solution is now the responsibility of the operations manager

C. ompare reported defects with user acceptance test results

D. nvolve the end users and plan a new round of acceptance tests to check the gaps

View answer

Correct Answer: C

Question #13

An insurance company embarks on a project to replace its current enrollment and billing software application, which will no longer be supported by the end of the calendar year. The new enrollment and billing application must be implemented before the current vendor contract ends. The business analyst gathers the initial requirements for the new enrollment and billing application. Based on the large volume of requirements, the business analyst realizes that the requirements will need to be prioritized.Which

A. Time-boxing

B. Risk analysis

C. Weighted ranking

D. MoSCoW

View answer

Correct Answer: A

Question #14

A business analyst has been assigned to a project to implement a new phone system for a customer call center. The business analyst will need to create a business case.Which of the following components will the business analyst use as input to the business case?

A. roduct scope

B. ork breakdown structure

C. roject timeline

D. roject scope

View answer

Correct Answer: D

Question #15

A project was in the design phase when the team received news of a new regulatory mandate that affects the project. The requirements have already been approved and baselined. If the new requirements are not included, the company will be out of compliance and may face monetary penalties.What should the business analyst do next?

A. efine the project scope

B. btain approval from the project manager

C. ollow the change control process

D. pdate the requirements

View answer

Correct Answer: C

Question #16

During the initial phase of a project, which technique could assist in identifying and categorizing the stakeholders?

A. rganization modeling

B. ower/interest grid

C. usiness activity model

D. ACI matrix

View answer

Correct Answer: C

Question #17

When determining the value of a business case, which tool or technique should be used?

A. easibility analysis

B. ariance analysis

C. ost-benefit analysis

D. WOT analysis

View answer

Correct Answer: C

Question #18

A business analyst is leading a project to implement automated order entry software at a local pizza restaurant. The business analyst has very little information about the project: the ordering process takes too long and often ends in incorrect orders.What step should the business analyst take next?

A. dentify testing resources to support the implementation

B. equest information on the current ordering process and compare it with other companies

C. elect the software to implement and start working with the technical resources

D. chedule a requirements gathering sessions with the manager of the ordering department

View answer

Correct Answer: D

Question #19

A company is working on the next big release of their best-selling product. The requirements will be validated through in-person validation sessions.What would be the most viable technique to use in this scenario?

A. use-case development session

B. review of the previous version

C. review of the solution prototype

D. brainstorming session

View answer

Correct Answer: A

Question #20

During user acceptance testing, a defect is logged by a user from a department that did not participate in the requirements analysis. To avoid this situation and minimize impact on the project, the user should have been:

A. nterviewed to understand how the user’s work would be impacted

B. nvolved in the development and sign-off of the business requirements

C. iven the opportunity to review the user acceptance test scripts

D. dentified as a stakeholder as part of the stakeholder analysis

View answer

Correct Answer: D

Question #21

A business analyst anticipates receiving requirements changes. What should the business analyst do to avoid scope creep?

A. eet with the stakeholder and discuss timeline impact

B. efine a requirements baseline and implement a change control process

C. mplement only the original requirements

D. efer changes to the project manager

View answer

Correct Answer: B

Question #22

While preparing a business case, an experienced business analyst faces difficulty in deciding which of three different solution options to recommend. The senior vice president (SVP) who requested the business case favors an outsourced solution; however, an analysis favors a custom-developed solution, either but internally or using contract labor.To prepare the recommendation, what should the business analyst do?

A. erform solution evaluation

B. ecommend the SVP’s choice, as it is most likely to be adopted

C. eview the stakeholder analysis

D. ormulate a weighted-ranking matrix

View answer

Correct Answer: D

Question #23

Which statement accurately depicts what changes can be made to requirements after they are baselined?

A. equirements can be changed through a defined process

B. equirements cannot be changed once development begins

C. equirements cannot be changed once user acceptance testing begins

D. equirements can be changed only with sponsor approval

View answer

Correct Answer: A

Question #24

A business analyst has been asked to investigate a problem. This investigation will provide input towards developing a business case. The business analyst wants to first understand the company’s current business processes.Which technique should the business analyst use?

A. oSCoW

B. ACI matrix

C. bservation

D. ser stories

View answer

Correct Answer: C

Question #25

A financial company deployed a new online product to their customers to invest in the stock market. The company notices a problem regarding financial calculations and starts the problem analysis. The company discovers that the new rules for taxes and fees were not implemented.This problem could have been avoided by:

A. nvolving a business analyst during all phases of system development

B. mplementing an automated issue tracking system to facilitate the tracing of defects to the requirements

C. sing a table that shows each applicable business rule with the implemented functional requirement

D. olling back the operations using a contingency process in order to avoid loss and client dissatisfaction

View answer

Correct Answer: A

Question #26

Which of the following actions will contribute most to the success of the initial stage of the project?

A. Interview stakeholders to clearly define the problem

B. Establish the change control process of the project

C. Define the acceptance criteria required during the acceptance phase

D. Document the requirements and obtain sign-off

View answer

Correct Answer: A

Question #27

Testing on a project has been completed. In order to proceed with deployment, a decision is needed.Who should the business analyst contact to review the testing results and get approval to proceed with deployment?

A. he tester identified in the testing strategy

B. he project manager identified in the project charter

C. he project sponsor identified in the scope document

D. he person identified in the RACI matrix

View answer

Correct Answer: D

Question #28

A company is pleased with its delivered solution and reports that is has heard only minimal complaints for the first three months of use. How can the business analyst determine how well the solution meets the business case?

A. sk the sponsor for feedback

B. urvey the project

C. onduct a user survey

D. ompare the results of day-in-the-life (DITL) testing and integration testing

View answer

Correct Answer: C

Question #29

The requirements baseline is ready for sign-off when the requirements are:

A. ustified, clear, consistent, and verified

B. onsistent, analyzed, complete, and validated

C. omplete, clear, verified, and adopted

D. lear, consistent, complete, and validated

View answer

Correct Answer: B

Question #30

Testing on a project has been completed. In order to proceed with deployment, a decision is needed.Who should the business analyst contact to review the testing results and get approval to proceed with deployment?

A. The tester identified in the testing strategy

B. The project manager identified in the project charter

C. The project sponsor identified in the scope document

D. The person identified in the RACI matrix

View answer

Correct Answer: D

Question #31

Projects have been managed well and completed on schedule and on budget. However, successful completion of the projects has not improved the company’s performance and profitability.Which of the following should have been implemented to ensure that the projects would improve the company’s performance and profitability?

A. A risk plan

B. A strategies and goals analysis

C. A project management plan

D. A review with appropriate stakeholders

View answer

Correct Answer: B

Question #32

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection crit

A. oot cause analysis, fishbone diagram, and/or the Five Whys

B. cope modeling, Ishikawa diagram, and/or the Five Whys

C. oot cause analysis, problem tracking, and/or benchmarking

D. ause and effect diagram, brainstorming, and/or the Five Whys

View answer

Correct Answer: C

Question #33

During the initial phase of a project, which technique could assist in identifying and categorizing the stakeholders?

A. Organization modeling

B. Power/interest grid

C. Business activity model

D. RACI matrix

View answer

Correct Answer: C

Question #34

A national company with offices in every state in the country has deployed a solution to allow employees to view their health benefits online. The business analyst on the project team is validating solution results to assess whether or not the solution has achieved the desired business result. Which is the best technique to gather information from employees regarding their satisfaction with the solution?

A. urvey

B. rganization modeling

C. ocus groups

D. nterface analysis

View answer

Correct Answer: A

Question #35

The customer and the business analyst are collaborating in the development of a solution scope. It is important for the customer to:

A. pend the time required to provide, clarify, and elaborate requirements

B. ommunicate changes to requirements only when they are completely defined

C. erform an alternatives analysis for requirements implementation

D. hallenge assessments of the cost and feasibility of requirements

View answer

Correct Answer: A

Question #36

Which of the following is a properly written requirement statement?

A. he pot shall be usable in the oven or on the stove

B. he pot shall prominently display the company brand

C. he pot shall be manufactured in the following colors; yellow, red, brown, blue

D. he pot shall be lightweight and heat up quickly

View answer

Correct Answer: A

Question #37

A new project’s goal is to replace an existing system. What is an input into solution evaluation and decision making in this context?

A. ost-benefit analysis of the existing system

B. ew solution design specification

C. ustomer metrics on the existing system

D. echnical readiness of the development team

View answer

Correct Answer: A

Question #38

A business analyst has incorporated all the relevant feedback from stakeholders in the business analysis plan. Which next step should the business analyst take?

A. tart documenting requirements

B. tart implementing the project

C. tore the document for safe keeping

D. btain approval on the plan

View answer

Correct Answer: D

Question #39

Which of the following is an example of a functional requirement?

A. he system can be accessed from multiple locations

B. he system can handle 3,000 user requests concurrently

C. he system provides a user-friendly interface

D. he system is able to require passwords

View answer

Correct Answer: B

Question #40

Which of the following can be used to determine if requirements align to the product’s objectives?

A. ctivity network diagrams

B. ive Whys

C. usiness use cases

D. ontext diagrams

View answer

Correct Answer: C

Question #41

Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?

A. work breakdown structure analysis of the service

B. cause-and-effect diagram

C. Pareto analysis

D. flowchart of the service

View answer

Correct Answer: D

Question #42

A business analyst is trying to determine which analysis technique will be best suited to elicit information from a large number of users in a short period of time. Which elicitation technique is best suited for this purpose?

A. roup brainstorming

B. acilitated workshop

C. ngoing observation

D. uestionnaire

View answer

Correct Answer: B

Question #43

A stakeholder wants to modify an existing feature. Which of the following would be used to determine the scope of the change on the product?

A. equence diagram

B. equirements traceability matrix

C. equirements attributes table

D. roject schedule and cost baseline

View answer

Correct Answer: B

Question #44

A type of requirements document that would be the most valuable to a database administrator would be:

A. n object diagram

B. n entity relationship diagram

C. business process diagram

D. data flow diagram

View answer

Correct Answer: B

Question #45

Which solution should be chosen according to the completed weighted-ranking matrix?

A. nhance the existing system

B. urchase off-the-shelf software

C. evelop in-house software

D. utsource the development

View answer

Correct Answer: C

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