ServiceNow CSA Exam Sample Questions | SPOTO

SPOTO's latest exam dumps on the homepage, with a 100% pass rate! SPOTO delivers authentic Cisco CCNA, CCNP study materials, CCIE Lab solutions, PMP, CISA, CISM, AWS, and Palo Alto exam dumps. Our comprehensive study materials are meticulously aligned with the latest exam objectives. With a proven track record, we have enabled thousands of candidates worldwide to pass their IT certifications on their first attempt. Over the past 20+ years, SPOTO has successfully placed numerous IT professionals in Fortune 500 companies.

Take other online exams

Question #1

Where would you go in ServiceNow to order services and products offered by various departments?

A. Service Catalogcorrect

B. Self Service

C. Service Department

D. Customer Service

View answer

Correct Answer: A

Question #2

Which one of the following statements describes the purpose of a Service Catalog workflow?

A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B. Although a Service Catalog workflow cannot send notifications, the workflow drives complexfulfillment processes

C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groupscorrect

D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

View answer

Correct Answer: C

Question #3

Which configuration allows you to use a script to coalesce data in Import Sets?

A. AMultiple-field coalesce

B. BNo coalesce

C. CConditional coalesce

D. DSingle-field coalesce

View answer

Correct Answer: C

Question #4

What is the purpose of flagging an article in a knowledge base?

A. To mark an article to read later

B. Allow a user to submit feedback about an articlecorrect

C. Reporting an error

View answer

Correct Answer: B

Question #5

UI Action can prompt that an Incident has been successfully submitted.

A. Truecorrect

B. False

View answer

Correct Answer: A

Question #6

What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request

B. An Order Guide

C. A request

D. An SLA

View answer

Correct Answer: C

Question #7

In what order should filter elements be specified?

A. Field, Operator, then Valuecorrect

B. Field, Operator, then Condition

C. Operator, Condition, then Value

D. Value, Operator, then Field

View answer

Correct Answer: A

Question #8

Which application is used to change the number format per table?

A. Number Maintenancecorrect

B. System Maintenance

C. Table Maintenance

D. Record Maintenance

View answer

Correct Answer: A

Question #9

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A. Banner Imagecorrect

B. Record Number Format

C. Browser Tab Titlecorrect

D. System Date Formatcorrect

E. Form Header Size

View answer

Correct Answer: ACD

Question #10

Which type of tables may be extended by other tables, but do not extend another table?

A. ABase Tables

B. BCore Tables

C. CExtended Tables

D. DCustom Tables

View answer

Correct Answer: A

Question #11

A User is stored in which table?

A. User [sys_user]correct

B. User [ sys_user_group]

C. User [ syst_user_profile]

D. User [user_profile]

View answer

Correct Answer: A

Question #12

What Is the purpose of the Fitter navigator In the Application Navigator?

A. Filter applications in order of use

B. Quickly navigate to applications and modules

C. Collapse and expand applicationscorrect

D. List applications In order of Top Requests

View answer

Correct Answer: C

Question #13

What is a role in ServiceNow?

A. A role is one record m the Role [sys_user_role] tablecorrect

B. A role is one record in the Role Iuser_sys_role] table

C. A role is a persona used In Live Feed Chat

D. A role Is a set of modules for a particular application

View answer

Correct Answer: A

Question #14

Which tables are available by default in a ServiceNow instance? (Choose three.)

A. User

B. Issue

C. Incident

D. Project

E. Task

F. Item

View answer

Correct Answer: CDE

Question #15

What are two ways to generate an Event? (Choose two.)

A. ABusiness Rule

B. BWorkflow

C. CLog entry

D. DKnowledge article publication

View answer

Correct Answer: AB

Question #16

Tables are made up of which of the following?

A. recordscorrect

B. lists

C. forms

D. fieldscorrect

View answer

Correct Answer: AD

Question #17

Data Policy can enforce mandatory data on import.

A. Truecorrect

B. False

View answer

Correct Answer: A

Question #18

What are the four knowledge workflows available in the ServiceNow base instance?

A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish statecorrect

B. Instant Publish: Immediately publishes a draft article without requiring an approval

C. Instant Retire: Immediately retires a published article without requiring an approval

D. Retire Knowledge: Moves a knowledge article to the retired state

View answer

Correct Answer: A

Question #19

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A. Knowledge

B. ServiceNow Wiki

C. Knowledge Now

D. SharePoint

E. Stack Overflow

View answer

Correct Answer: A

Question #20

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

A. Layout

B. Format

C. Configure

D. Style

View answer

Correct Answer: D

Question #21

What are two ways to generate an Event? (Choose two.)

A. Business Rulecorrect

B. Workflowcorrect

C. Log entry

D. Knowledge article publication

View answer

Correct Answer: AB

Question #22

When searching using the App Navigator search field, what can be returned? (Choose four.)

A. Names of Applications and Modulescorrect

B. Names of Modulescorrect

C. Names of Applicationscorrect

D. Favoritescorrect

E. History Records

F. Titles of Dashboard Gauges

View answer

Correct Answer: ABCD

Question #23

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A. Maintain Categories

B. Maintain Itemscorrect

C. Content Items

D. Items

View answer

Correct Answer: B

Question #24

Which would NOT appear in the History section of the Application Navigator?

A. Records

B. UI Pagescorrect

C. Lists

D. Forms

View answer

Correct Answer: B

Question #25

Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered

B. True/False, Checkbox, and Number List

C. Number List, Single Line Text, and Reference

D. Multiple Choice, Select Box, and Checkboxcorrect

View answer

Correct Answer: D

Question #26

What is the Import Set Table?

A. A table where data will be placed, post-transformation

B. A table that determines relationships

C. A staging area for imported recordscorrect

D. A repository for Update Set information

View answer

Correct Answer: C

Question #27

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real - time data

B. A metric is a time measurement used to report the effectiveness of workflows and SLAs

C. A metric is used to measure and evaluate the effectiveness of IT service management processes

D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs

View answer

Correct Answer: C

Question #28

Which technique is used to get information from a series of referenced fields from different tables?

A. Table-Walking

B. Sys_ID Pulling

C. Dot-Walkingcorrect

D. Record-Hopping

View answer

Correct Answer: C

Question #29

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A. Rolescorrect

B. Conditional Expressionscorrect

C. Assignment Rules

D. Scriptscorrect

E. User Criteria

F. Groups

View answer

Correct Answer: ABD

Question #30

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Installcorrect

C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

View answer

Correct Answer: B

View The Updated ServiceNow Exam Questions

SPOTO Provides 100% Real ServiceNow Exam Questions for You to Pass Your ServiceNow Exam!

Get ServiceNow Practice Test

View Answers after Submission

Please submit your email and WhatsApp to get the answers of questions.

Note: Please make sure your email ID and Whatsapp are valid so that you can get the correct exam results.

Email:

Whatsapp/phone number:

DON'T WANT TO MISS A THING?

Latest Cisco, PMP, AWS, CompTIA, Microsoft Materials on SALE
Get Now

ServiceNow CSA Exam Sample Questions | SPOTO

View The Updated ServiceNow Exam Questions

View Answers after Submission

DON'T WANT TO MISS A THING?

Latest Cisco, PMP, AWS, CompTIA, Microsoft Materials on SALE Get Now

ServiceNow CSA Exam Sample Questions | SPOTO

View The Updated ServiceNow Exam Questions

View Answers after Submission

Latest Cisco, PMP, AWS, CompTIA, Microsoft Materials on SALE
Get Now