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ServiceNow CSA Exam Questions and Answers, ServiceNow Certified System Administrator | SPOTO

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Question #1
What is a Notification?
A. A new Knowledge article created by a Business Rule
B. A tool for alerting users that events that concern them have occurredcorrect
C. A message through Connect related to a Change Request
D. An email file attachment
View answer
Correct Answer: B
Question #2
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items
View answer
Correct Answer: D
Question #3
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
A. Answer Agent
B. live Feed
C. Virtual Agentcorrect
D. Connect Chat
View answer
Correct Answer: C
Question #4
What is the difference between UI Policy and UI Action?
A. UI Action can make fields read-only, mandatory, or hidden
B. UI Policy can make fields read-only, mandatory, or hidden
View answer
Correct Answer: B
Question #5
The baseline Service Catalog homepage contains links to which of the following components?
A. Record Producers, Order Guides, and Catalog Itemscorrect
B. Order Guides, Item Variables, and Workflows
C. Order Guides, Catalog Items, and Workflows
D. Record Producers, Order Guides, and Item Variables
View answer
Correct Answer: A
Question #6
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs
View answer
Correct Answer: C
Question #7
The display sequence is controlled in a Service Catalog Item using which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form
View answer
Correct Answer: C
Question #8
There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces
A. Homepage: Consists of navigational elements, functional controls, and platform information
B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally
C. Form: Data is entered into ServiceNow through formscorrect
D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen
E. Maps: Display ServiceNow data graphically on a Google map
F. Timelines: Used to track tasks or projects
View answer
Correct Answer: C
Question #9
Which one of the following statements best describes the purpose of an Update Set?
A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systemscorrect
B. By default, an Update Set includes customizations, Business Rules, and homepages
C. An Update Set is a group of customizations that is moved from Production to Development
D. By default, the changes included in an Update Set are visible only in the instance to which they are applied
View answer
Correct Answer: A
Question #10
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
A. They direct the user to a record producercorrect
B. They direct the user to a catalog property
C. They direct the user to a catalog UI policy
D. They direct the user to a catalog client script
View answer
Correct Answer: A
Question #11
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
A. Truecorrect
B. False
View answer
Correct Answer: A
Question #12
How can an administrator modify the layout of a form using Table Builder?
A. By configuring form sections
B. By changing the database schema
C. By editing system scripts
D. By altering the page header theme
View answer
Correct Answer: A
Question #13
What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
D. A Dictionary Override sets field properties in extended tablescorrect
View answer
Correct Answer: D
Question #14
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
A. Service Processescorrect
B. User Permissions
C. Tables and Fieldscorrect
D. A Databasecorrect
E. The Dependency Viewcorrect
View answer
Correct Answer: ACDE
Question #15
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assetscorrect
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
View answer
Correct Answer: A
Question #16
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instancecorrect
B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
C. Use the Baseline Update Set to store the contents of items after they are changed the first time
D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance
View answer
Correct Answer: A
Question #17
Which of the following is used to categorize, flag, and locate records?
A. Search
B. Favorites
C. Tagscorrect
D. Bookmarks
View answer
Correct Answer: C
Question #18
What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push
View answer
Correct Answer: A
Question #19
Which tool is used to have conversations with logged-in users in real-time?
A. Connect Chatcorrect
B. Now Messenger
C. User Presence
D. Comments
View answer
Correct Answer: A
Question #20
Knowledge articles within a knowledge base are grouped by category.
A. Truecorrect
B. False
View answer
Correct Answer: A
Question #21
What is the purpose of a Data Policy?
A. Data Policies enforce security
B. Data Policies standardize data in Update Sets
C. Data Policies enforce data consistencycorrect
D. Data Policies apply to lists to standard data
View answer
Correct Answer: C
Question #22
Which displays the list of activities, or history, on a form?
A. Formatter
B. Dictionary
C. Sidebar
D. History Menu
View answer
Correct Answer: D
Question #23
What module enables an administrator to define destinations for imported data on any ServiceNow table?
A. Field Transform
B. Transform Map
C. Schema Map
D. Import Map
View answer
Correct Answer: B
Question #24
A REQ number in the Service Catalog represents…
A. the order number
B. the stage
C. the task to complete
D. the individual item in the order
View answer
Correct Answer: A
Question #25
Which tool is used to have conversations with logged-in users in real-time?
A. Connect Chatcorrect
B. Now Messenger
C. User Presence
D. Comments
View answer
Correct Answer: A
Question #26
What displays a set of records from a table?
A. View
B. Dashboard
C. Panel
D. Listcorrect
View answer
Correct Answer: D
Question #27
Reports can be created from which different places in the platform? (Choose two.)
A. List column headingcorrect
B. Metrics module
C. Statistics module
D. View / Run modulecorrect
View answer
Correct Answer: AD
Question #28
Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one requestcorrect
D. Order Guides take the user directly to the checkout without prompting for information
View answer
Correct Answer: C
Question #29
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
A. You should never assign roles to groups
B. You should assign roles to users
C. You should assign roles to groupscorrect
D. You should add users to groupscorrect
View answer
Correct Answer: ACD
Question #30
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
A. Truecorrect
B. False
View answer
Correct Answer: A

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