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ServiceNow CIS-FSM Exam Questions and Answers 2024, Field Service Management | SPOTO

The ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) certification is designed for professionals who implement and configure ServiceNow’s Field Service Management solution. This exam evaluates your ability to manage field service workflows, optimize resource allocation, and enhance customer satisfaction. With the rapidly evolving FSM needs, staying updated is crucial for certification success. SPOTO offers the latest CIS-FSM exam questions and answers for 2024, reflecting the newest exam requirements. Their comprehensive study materials, including mock exams and hands-on guides, ensure that you grasp key concepts such as scheduling, dispatching, and service automation. Whether you're a beginner or an experienced implementer, SPOTO’s resources provide the knowledge and confidence needed to pass the CIS-FSM exam. Boost your career by mastering ServiceNow’s FSM tools and achieving this sought-after certification.

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Question #1
In the Customer Service Management space, what does the term asset management mean?
A. Financial, contractual and inventory information of assets
B. A set of business activities and processes used to track assets
C. Tables in the Asset application
D. Tracking products or services customers are using
View answer
Correct Answer: A
Question #2
Major Issue Management uses which one of the following capabilities?
A. Governance Risk and Control
B. Targeted Communications
C. Asset management
D. Record producers
View answer
Correct Answer: B
Question #3
How many outbound email accounts are supported in Customer Service Management?
A. One
B. Unlimited
C. Two
D. One per business service
View answer
Correct Answer: A
Question #4
What are two unique group types used by field service management?(Choose two)
A. Qualification
B. Dispatch
C. Approval
D. Knowledge
View answer
Correct Answer: A, B
Question #5
Which of the following is a primary objective of CIS-FSM Field Service Management Fundamentals?
A. Improving customer satisfaction
B. Reducing employee workload
C. Enhancing inventory management
D. Minimizing travel time
View answer
Correct Answer: A
Question #6
Which of the following roles cannot update a consumer’s record?
A. sn_customerservice_agent
B. sn_customerservice_manager
C. sn_customerservice
D. admin
View answer
Correct Answer: A
Question #7
What can be used to define competencies for field agents?
A. Territory management
B. Agent calendar
C. Skills management
D. Dynamic scheduling
View answer
Correct Answer: C
Question #8
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
View answer
Correct Answer: B
Question #9
What is an example of a no code data cleansing option?
A. Data import
B. Fix script
C. Data source transform
D. Field normalization rules
View answer
Correct Answer: D
Question #10
What must be enabled to track field agents?(Choose two)
A. ‘Share agent details’ system property
B. Location history map
C. Field technician feedback survey
D. Geolocation
View answer
Correct Answer: A, D

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