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Salesforce User Experience Designer Exam Questions and Answers, | SPOTO

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Question #1
Which twoconsideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers
A. Consider design ramifications to prevent misuse and protect communities
B. Prioritize marketing opportunities when designing features of a product
C. Bringtogether a cross-function group with varied experiences
D. Examine a product for potential inclusivity after it has been built
View answer
Correct Answer: AD
Question #2
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes. In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementationcorrect
C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
View answer
Correct Answer: B
Question #3
How should a UX designer differentiate between a voice and a tone?
A. Voice reflects the expression and the tone is the way one designs
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the personality and tone is the way ones speakscorrect
View answer
Correct Answer: D
Question #4
A UX Designerwants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.Which tool to install should need?
A. Lightning Design system Zip
B. Sketch plugin
C. Lightning Design system Unmagaged Package
D. SLDS Validator
View answer
Correct Answer: B
Question #5
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience?
A. Favorite the often used objectcorrect
B. add the objects related list to the home pagecorrect
C. personalized the navigation bar
D. create a custom component on a dashboard
View answer
Correct Answer: AB
Question #6
Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers
A. Einstain Botscorrect
B. Automated Invitationscorrect
C. MyTrailhead
D. Salesforce Connect
View answer
Correct Answer: AB
Question #7
W UX wants to customer the end user's Salesforce app experience.Whichtwo administrator capabilities should be used for mobile navigation menu setup?Choose 2 answers
A. Tab visibility is dependent on the location of the user
B. Different menu configurations can be set for different types of users
C. Navigation items are configure in the Salesforce Navigation Setup mode
D. Visualforce pages and Lightning pages can be included
View answer
Correct Answer: AC
Question #8
A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.Which three outputs of the discovery process should be prepareChoose 3 answers
A. User Personas
B. Journey Maps
C. interactive Prototypes
D. High-Level Wireframes
E. High-Fidelity Mock-ups
View answer
Correct Answer: ABD
Question #9
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components? Choose 2 answers
A. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items
B. The CSS styles defined in the parent list component are not shared with the child items
C. Any custom shared between the list and child items should be imported from a shared CSS file
D. The CSS style defined in the parent list component are inherited by the child items
View answer
Correct Answer: ABC
Question #10
Service agents are complaining that the newcustom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility dependingon where they are in the reservation process.Which feature should be recommended?
A. AppExchange Apps
B. Dynamic Forms
C. Process Builder
D. In-App Prompts
View answer
Correct Answer: B
Question #11
Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.Which best practice should be used to provide this experience?
A. Create a responsive user interface
B. Develop a separate native mobile app for Android and iOS
C. Launch two different interfaces from the same page
View answer
Correct Answer: A
Question #12
How should a UX designer differentiate between a voice and a tone?
A. Voicereflects the expression and the tone is the way one designs
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the personality and tone is the way ones speaks
View answer
Correct Answer: A
Question #13
A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience? Choose 3 answers
A. Propertycorrect
B. Leadcorrect
C. Contactcorrect
D. Opportunitycorrect
E. Address
View answer
Correct Answer: ABCD
Question #14
Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers
A. Consider design ramifications to prevent misuse and protect communities
B. Prioritize marketing opportunities when designing features of a product
C. Bring together a cross-function group with varied experiences
D. Examine a product for potential inclusivity after it has been builtcorrect
View answer
Correct Answer: AD
Question #15
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
A. Prioritizing Innovation over copying the competitioncorrect
B. Releasing Salesforce updates in managed packages over unmanaged packages
C. Reframing products in terms of user value over features and functionscorrect
D. Prioritize engagement number of impressionscorrect
E. Uncovering customer needs over broadcasting product benefitscorrect
View answer
Correct Answer: ACDE
Question #16
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning isneeded for bot effectiveness and customer satisfaction.Which additional element(s) would be essential?
A. Training and support planning
B. User interface planning
C. Onboarding planning
D. Voice and tone planning
View answer
Correct Answer: B
Question #17
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
A. Tell the customer they need to improve operations before anywork can be done
B. lock the findings and move forward with presenting possible solutions
C. recommend field level validation to ensure users are entering the correct data
D. conduct aworkshop with stakeholders to align on correct state and build consenses
View answer
Correct Answer: D
Question #18
In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers
A. Include persistent headings
B. Nest an accordion inside of another
C. Use the ‘’back’’ browser button to collapse content
D. Only allow users to open one selection at a time
View answer
Correct Answer: AD
Question #19
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.Which design should the design use?
A. Responsive
B. Refactored
C. Reactive
D. Proactive
View answer
Correct Answer: A
Question #20
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated. In which two ways could confirmation bias be avoided? Choose 2 answers
A. Interview users about the intended use of the product to support the questionnaire creation
B. Obtain user feedback to reinforce known assumptions and support design decisions
C. Diversity feedback by ensuring it features as many unique perspective as possible
D. Review questions to remove assumptions about issues or problem not supported by quantitative data
View answer
Correct Answer: ACD
Question #21
A Development team is not valuing the results of a usability testing session.How should acceptance of the results be increased?
A. Include links to best practice artides for each finding
B. Invite team members to observe usability sessions
C. The Development team can perform script testing
D. Create a new prototype to demonstrate improvement
View answer
Correct Answer: A
Question #22
What does perceivable content mean for users in terms of accessibility?
A. The content should only be audible
B. The content should not be audible to all senses
C. The content should not be visible to all senses
D. The content should be perceivable by multiple senses
View answer
Correct Answer: D
Question #23
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives. Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers
A. User Engagement Dashboard and Reportcorrect
B. Custom Permission Sets
C. Salesforce Surveys for user Satisfactioncorrect
D. Visualforce App
E. Chatter polls
View answer
Correct Answer: AC
Question #24
Cloud kicks wants to incorporates human-centered design across its organizationWhich two practices should beadopted
A. Including innovative ideas to showcase technology
B. observing user behavior
C. putting oneself in the situation of the end-user
D. creating requirements based on business leaders priorities
View answer
Correct Answer: BC
Question #25
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them via queues, calls, or livechat. Which console navigation feature would NOT be relevant to the designer recommendation?
A. More than one detail item can be open at a time
B. Multiple subtabs can be beneath a single parent record
C. A split list of records and individual record detail can see on the same screen
D. Service representatives with lower resolution monitors will have a better user experience
View answer
Correct Answer: B
Question #26
A sales representative needs to quickly see key fields whenever viewing an opportunity.Which three Salesforce feature would allow fields to be available when they are viewing a record?Choose 3 answers
A. Customer Links
B. Highlights Panel
C. Compact Layout
D. Tabs
E. List Views
View answer
Correct Answer: ADE
Question #27
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points: Shipment records that belong to their teams can be seen by other users. Shipment amount should be visible only by managers, but sales reps are able to view it. Which two features did the development team miss that is causing the problems? Choose 2 answers.
A. Use runAs in test class to enforce user permissions and field-level permissions
B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation
C. Use isSharable keyword in Apex classes to assure record visibility
D. Use isAccessible() method in Apex classes to check field accessibilitycorrect
View answer
Correct Answer: ABD
Question #28
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:1. Shipment records that belong to their teams can be seen by other users. 2. Shipment amount should be visibleonly by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?Choose 2 answers.
A. Use runAs in test class to enforce user permissions and field-level permissions
B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation
C. Use isSharable keyword in Apex classes to assure record visibility
D. Use isAccessible() method in Apex classes to check field accessibility
View answer
Correct Answer: BD
Question #29
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people. How should the design be approached?
A. Ensure all text is black to maximize readability
B. Optimize for color contrast-ratio and screen-reading technology
C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed
D. Design a mobile-responsive solution to be used with Mobile Publisher
View answer
Correct Answer: B
Question #30
A UX designer is creating acustomer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site
A. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
C. colors may have different contrast ratios in some countries and need adjustedcontrast for proper visibility by users
D. colors may have different cultural meanings in different countries, changing the intent of UI elements
View answer
Correct Answer: AD

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