Salesforce Public Sector Solutions Exam Sample Questions

Question #1

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: ? The applicant must upload an image of their driver's license ? The license reviewer must perform a background check within five business/working days ? The license reviewer must enter the background check results into an external system manually within two business days of completing the background check ? The license reviewer must provide a recomme

A. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be createdcorrect

B. The reviewer users cannot create their own tasks within a predefined action plan template

C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

D. A document checklist item for an action plan template cannot be created

View answer

Correct Answer: A

Question #2

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A. Check the entry condition

B. Check the Expression Set

C. Check the Calculation

D. Check the Decision Matrix

View answer

Correct Answer: D

Question #3

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. W

A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components

B. Select the Licenses and Permits Experience Site template, and customize the theme

C. Select the Help Center Experience Site template, and customize the theme

D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components

View answer

Correct Answer: ABC

Question #4

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical

A. Change the Organization-Wide Default settings for Case to Public Read/Write

B. Create or modify a sharing set for the Profile used for the Site that gives access to Casescorrect

C. Create or modify a permission set that gives access to Cases owned by the support team

D. Create or modify a share group for the Profile used for the Site that gives access to Cases

View answer

Correct Answer: B

Question #5

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?

A. Setup Audit Trail

B. Salesforce Shield

C. Field History Tracking

D. Classic Encryption

View answer

Correct Answer: B

Question #6

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the Funding Program Request'' object to capture the details

B. Utilize the "Funding Program" object to capture the details

C. Utilize the "Funding Request" object to capture the detailscorrect

D. Utilize the "Business Licence Application" object to capture the details

View answer

Correct Answer: C

Question #7

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?

A. Community Response for Public Sector

B. Emergency Response for Public Sector

C. Volunteer Management for Communitycorrect

D. Public Sector for Community

View answer

Correct Answer: C

Question #8

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Communitycorrect

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

View answer

Correct Answer: A

Question #9

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website. What tool(

A. OmniChannel, Flows, Apex, and DataLoader

B. Scripts, Einstein Al, Assessments, and Grants

C. OmniScripts, DataRaptors, Integration Procedures, and FlexCardscorrect

D. Application Form, Lightning Web Components, Communities, and Applications

View answer

Correct Answer: C

Question #10

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the Omnistudio Package?

A. Enable Orderscorrect

B. Enable Assets

C. Enable Person Accountscorrect

D. Ensure the email deliverability access level is set to "All email"correct

E. Confirm browser settings meet published minimum requirementscorrect

View answer

Correct Answer: ACDE

Question #11

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers.Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two) A. eSlgnLlve

B. Adobe Sign

C. DocuSign

D. Conga

View answer

Correct Answer: BC

Question #12

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?

A. DataRaptor

B. Integration Procedure

C. FlexCard

D. OmniScript

View answer

Correct Answer: D

Question #13

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A. Install the ERM for PSS Managed Packagecorrect

B. Enable Person Accountcorrect

C. Enable Email-to-Case

D. Enable Web-to-Casecorrect

E. Install the ERM for PSS Unmanaged Package

View answer

Correct Answer: ABD

Question #14

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Communitycorrect

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

View answer

Correct Answer: A

Question #15

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A. Export the grantee's data to retain it

B. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data

C. Assign the data to a specific public group and make those records inactive

D. Export the grantee's data to retain it

View answer

Correct Answer: A

Question #16

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. W

A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components

B. Select the Licenses and Permits Experience Site template, and customize the theme

C. Select the Help Center Experience Site template, and customize the theme

D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components

View answer

Correct Answer: ABC

Question #17

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome

B. Create an Apex Trigger to document the decision steps performed

C. Add the Decision Explainer Log History component to the Lightning record page(s)

D. Integrate the BRE with Decision Explainer

E. Assign the Decision Explainer Permission Set License to the appropriate user(s)

View answer

Correct Answer: ACE

Question #18

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A. Files

B. Attachments

C. Intelligent Form Readercorrect

D. Content

View answer

Correct Answer: C

Question #19

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A. Setup Audit Trail

B. Field History Tracking

C. Salesforce Shield

D. Classic Encryption

View answer

Correct Answer: C

Question #20

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

A. Set up Sharing Rules to grant authenticated users access to their Cases

B. Set Org-Wide Defaults for External Users to Hidden for everything

C. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

D. Set Org-Wide Defaults for External Users to Private for everything

View answer

Correct Answer: BC

Question #21

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the Funding Program Request'' object to capture the details

B. Utilize the "Funding Program" object to capture the details

C. Utilize the "Funding Request" object to capture the details

D. Utilize the "Business Licence Application" object to capture the details

View answer

Correct Answer: C

Question #22

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio

B. Action Planscorrect

C. Data Raptors

D. Business Rules Engine

View answer

Correct Answer: B

Question #23

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio

B. Action Plans

C. Data Raptors

D. Business Rules Engine

View answer

Correct Answer: B

Question #24

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Inspections and Visits to Permit Applicationscorrect

B. Configure Inspections and Visitscorrect

C. Link Cases to Permits

D. Configure Action Plans on Cases and Permitscorrect

E. Set up Business Rules Engine (BRE) to determine Complaint validity

View answer

Correct Answer: ABD

Question #25

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. W

A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components

B. Select the Licenses and Permits Experience Site template, and customize the theme

C. Select the Help Center Experience Site template, and customize the theme

D. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components

View answer

Correct Answer: ABC

Question #26

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leve

A. Use the Complaint Case and Case objects

B. Use record types on Case, one for the constituents and one for internal staff

C. Use the Public Complaint and Case objects

D. Use a custom object for the Complaint with a lookup relationship to Case

View answer

Correct Answer: C

Question #27

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two)

A. eSlgnLlvecorrect

B. Adobe Signcorrect

C. DocuSigncorrect

D. Conga

View answer

Correct Answer: ABC

Question #28

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A. Files

B. Attachments

C. Intelligent Form Readercorrect

D. Content

View answer

Correct Answer: C

Question #29

What are two possible use-cases for a FlexCard? (Choose two.)

A. A widget to aggregate complex data models for quick-glance information

B. A widget to ask multiple pages of questions in the application form

C. A homepage widget to quickly launch common processes

D. A widget to perform in-line edits and calculations within a table quickly

View answer

Correct Answer: AC

Question #30

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio

B. Action Plans

C. Data Raptors

D. Business Rules Engine

View answer

Correct Answer: B

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