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Salesforce Nonprofit Cloud Consultant Exam Questions and Answers, | SPOTO

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Question #1
A nonprofit using NPSP receives funding it uses to award grants to national and local arts organizations. The nonprofit wants to track the funds it receives and allocates. What should a consultant recommend to the nonprofit-?
A. Configure NPSP Settings to track inbound and outbound funds
B. Configure NPSP Settings grants management functionality
C. Install the Program Management Module
D. Install the Outbound Funds Module
View answer
Correct Answer: D
Question #2
A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation. What should the consultant do to meet the requirement?
A. Create a support case to change the label
B. Activate English (UK) In Language Settings
C. Override the default English labels in Translation Workbench
D. Reword the field label in Setup
View answer
Correct Answer: B
Question #3
A nonprofit using NPSP wants to track fundraising, courses, and training participation in Salesforce. What should the consultant discuss with the nonprofit?
A. Add Program Management Module to track courses and training participation
B. Add Volunteers for Salesforce to track courses and training participation
C. Use Engagement Plans for donor engagement that includes courses and training participation
D. Use Education Data Architecture to track fundraising, courses, and training participation
View answer
Correct Answer: D
Question #4
A nonprofit has a large volume of contacts, accounts, and address records and wants to migrate all of its data into NPSP. What are two considerations? Choose 2 answers
A. Managing multiple addresses introduces more complexity
B. Three addresses per contact or organization can be migrated into NPSP
C. The default address is updated on a nightly basis
D. Address records consume additional data storage
View answer
Correct Answer: AD
Question #5
The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?
A. Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it
B. Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it
C. Go to the Recycle Bin and undelete the job
D. Go to help and create a case amd ask Salesforce Support to reschedule this job
View answer
Correct Answer: A
Question #6
A nonprofit wants to predict the likelihood of a contact recurring donor. What should the consultant recommend to meet
A. Create NPSP Levels for number of donations
B. Implement NPSP Enhanced Recurring Donations
C. Create a Customizable Rollup Field for number
D. Implement Einstein for Nonprofits
View answer
Correct Answer: D
Question #7
When a system admin for a nonprofit times to import data into the NPSP Data Import Object, the error message: "The matching field you chose (Record ID) is not mapped and is required for an Update and Insert operation" appears. What are two actions the system admin can take to resolve the error? Choose 2 answers
A. Select the appropriate Record ID in the Salesforce Data Import Wizard
B. Select "Insert" if the admin is using the Salesforce Data Loader
C. Select "Upsert" if the admin is using the Salesforce Data Loader
D. Select --None-- for all matching fields if the admin is using the Salesforce Data Import Wizard
View answer
Correct Answer: A
Question #8
A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?
A. Pardot
B. Apex
C. Workflow
D. Flow
View answer
Correct Answer: A
Question #9
In the NPSP Data Import Template, the Account fields should contain which two types of information? Choose 2 answers
A. Household-related data
B. Contact's employer-related data
C. Business-related data
D. Contact's address-related data
View answer
Correct Answer: BC
Question #10
A nonprofit has a large volume of data across multiple objects in Salesforce and external databases. The nonprofit needs to quickly query data across its systems to get insights on any device about the impact it is having. Which solution should the consultant recommend?
A. Salesforce Connect
B. Salesforce Reports and Dashboards
C. External Objects
D. CRM Analytics
View answer
Correct Answer: D
Question #11
A nonprofit using Case Management wants to avoid visually identifying a subset of clients. How should a consultant configure the view of Contact records to meet the requirement?
A. Remove Client Photo Component from the Lightning Record Page
B. Set Component Visibility for the Client Card Component
C. Remove Client Card Component from the Lightning Record Page
D. Set Component Visibility for the Client Photo Component
View answer
Correct Answer: D
Question #12
Which two scenarios should be included in a Salesforce-recommended V2MOM?
A. Metrics
B. Virtues
C. Milestones
D. Vision
E. Objectives
View answer
Correct Answer: DE
Question #13
A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data. What should the consultant recommend?
A. Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations
B. Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes
C. Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign
D. Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities
View answer
Correct Answer: B
Question #14
A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices? Choose 2 answers
A. Salesforce Known Issues
B. Trailhead
C. Power of Us Hub
D. Salesforce Help
View answer
Correct Answer: BC
Question #15
A nonprofit wants to migrate millions of Contact records from a legacy system. Most records fail to import with the following error: "npsp.TDTM_Address: System.LimitException: Apex CPU time limit exceeded".Which three actions could a consultant take to successfully import this data? Choose 3 answers
A. Enable "Simple Address Change Treated as Update' in Address Settings
B. Check 'User Managed' on the Address TDTM record
C. Disable all automation and load the Address object separately
D. Disable 'ADDR_Addresses_TDTM' Handler in Trigger Configuration
E. Reduce the batch size significantly when addresses are included
View answer
Correct Answer: ADE
Question #16
A nonprofit plans to use the Program Management Module (PMM) to manage Its service delivery. Case managers must be able to create and edit service delivery records.How can the consultant change the configuration to meet this requirement?
A. Permission Sets
B. Sharing Rules
C. License Type
D. Role Hierarchy
View answer
Correct Answer: A
Question #17
A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos. Which solution should the consultant recommend?
A. Custom Help pages
B. Prompts for In-App Guidance
C. myTrailhead
D. Knowledge
View answer
Correct Answer: D
Question #18
A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household. Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?
A. Move Tasks from the One-to-One Accounts to the new Household Accounts
B. Move Opportunities from the One-to-One Accounts to the new Household Accounts and Contacts
C. Delete One-to-One account records
D. Select a Primary Contact for each Household Account
View answer
Correct Answer: B
Question #19
A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign. Which two steps should be taken to accomplish this?
A. Upload a list of all donors as Campaign Members using the Data Import Wizard
B. Enable the Automatic Campaign Member Management in NPSP settings
C. Create a trigger that automatically adds any donor as a Campaign Member
D. Populate the Primary Campaign Source field on the Opportunity record
View answer
Correct Answer: BD
Question #20
A nonprofit uses Salesforce for fundraising and now wants to provide support for clients through a real-time chat interface with a staff member. What should the consultant recommended?
A. Digital Engagement
B. Web-to-Case
C. Experience Cloud
D. Einstein Bots
View answer
Correct Answer: A
Question #21
A nonprofit using NPSP wants to track all donations that go to a designated fund.How should a consultant meet this requirement?
A. Create an Opportunity record type called 'Funds'
B. Create a General Accounting Unit record for the designated fund
C. Create a custom object to track fund accounts
D. Create a GAU Allocation record for the designated fund
View answer
Correct Answer: D
Question #22
A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?
A. The development manager requires additional permissions for the new Engagement Plan Template changes
B. Changes to Engagement Plan Templates only affect new Engagement Plans
C. Engagement Plan Template changes need to propagate through the platform
D. Engagement Plan Template changes must be accepted by the user on the Template detail record first
View answer
Correct Answer: B
Question #23
A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?
A. Schedule that job to run more frequently
B. Decrease the batch size for that job
C. Reschedule that nightly job
D. Increase the batch size for that job
View answer
Correct Answer: B
Question #24
A nonprofit uses Salesforce for fundraising and managing its educational programs. Its membership data is stored in a proprietary membership management system. The nonprofit wants real-time insights into whether its donors are members, their renewal dates, and other related data points. The membership data only needs to be viewed. What should a consultant recommend to meet the requirement?
A. Utilize Salesforce Connect to store this information in External Objects
B. Utilize Big Objects to store this information in Custom Objects
C. Utilize Salesforce Connect to store this information in Custom Objects
D. Utilize Big Objects to store this information in External Objects
View answer
Correct Answer: A
Question #25
A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?
A. Select the Do Not Email, Do Not Contact, and Email Opt Out fields
B. Delete the Contact record
C. Select the Deceased field
D. Delete the values in the phone and email fields
View answer
Correct Answer: C
Question #26
A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime. What should the consultant recommend?
A. SOAP API
B. NPSP Datalmport
C. Bulk API
D. Data Import Wizard
View answer
Correct Answer: C
Question #27
A nonprofit sends direct mail appeals via a third-party mail house. The nonprofit pulls a report from NPSP to send to the mail house with address information for each constituent who should receive an appeal. Some constituents prefer to receive mail at an address other than their primary household address.How should a consultant access a list of those who do not reside at their household mailing address?
A. Create a custom report type for Addresses and a filter for Address Override = True
B. Create a Contacts and Accounts report and add a filter for Address Override = True
C. Create a Contacts and Accounts report and add a filter for Primary Address Type - Other
D. Create a Campaign and run the Household Mailing List report
View answer
Correct Answer: B
Question #28
A fundraiser at a nonprofit wants to be donation solicitations on which she is easily track and update her gift asks. What should requirement
A. Kanban View
B. Einstein for Nonprofits
C. Manage Campaign Members
D. Path
View answer
Correct Answer: A
Question #29
A nonprofit has implemented Program Management Module to satisfy the reporting requirements of a new grant. The funder expects to see a report that segmenands services according to location. Which object will allow the nonprofit to satisfy the reporting requirements?
A. Program
B. Service
C. Program Engagement
D. Program Cohort
View answer
Correct Answer: D
Question #30
A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign. Which two steps should be taken to accomplish this?
A. Populate the Primary Campaign Source field on the Opportunity record
B. Upload a list of all donors as Campaign Members using the Data Import Wizard
C. Enable the Automatic Campaign Member Management in NPSP settings
D. Create a trigger that automatically adds any donor as a Campaign Member
View answer
Correct Answer: AC

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