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Salesforce Experience Cloud Consultant Sample Questions and Answer | SPOTO

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Question #1
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers. OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site. What should the Experience Cloud consultant recommend to remove them?
A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments
B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments
C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually
D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action
View answer
Correct Answer: A
Question #2
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customersubscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.Which two user license types should be granted to customers to support this sharing requirement? Choose2 answers
A. Partner Community User
B. Customer Community Login User
C. Customer Community User
D. Customer Community Plus Login User
View answer
Correct Answer: AD
Question #3
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal. Which feature should UMS use to accomplish this?
A. Developer Console
B. Compact Header Properties
C. Rich Content Editor
D. CMS Connect
View answer
Correct Answer: D
Question #4
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims. Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers
A. Financial Services Community permission set licensecorrect
B. Insurance Agent Portal Lightning templatecorrect
C. Financial Services Lightning template
D. Insurance agent permission set license
View answer
Correct Answer: AB
Question #5
How can Sharing Sets be used to share records with Customer Community users?
A. Create one Sharing Set and add the objects to share in the Sharing Set
B. Create one Sharing Set, select the `All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set
C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set
D. Create one Set per object and add the Customer Community profiles to each Sharing Set
View answer
Correct Answer: A
Question #6
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensurethat only appropriate customers can see these subscriptions. Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers
A. Partner Community Usercorrect
B. Customer Community Login Usercorrect
C. Customer CommunityUser
D. Customer Community Plus Login Usercorrect
View answer
Correct Answer: ABD
Question #7
Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well. What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
A. Register the Experience Cloud site as an Identity Provider in SAML settings
B. Create a Visualforce page that receives and validates the SAML assertion
C. Use the site login URL as an endpoint where SAML assertion is made
D. Create a Connected App with custom attributes before configuring SAML settings
View answer
Correct Answer: C
Question #8
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
A. 1) Edit the user record to assign the correct role/profile
B. 1) View the partner account contact
C. 1) View the partner account contact
D. 1) Edit the user record to assign the correct role/profile
View answer
Correct Answer: C
Question #9
Dreamscape Flowers (DF) is a well-known global with a large network ofpartners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative. In what three ways can Salesforce Partnership Management (PRM) help DF? Choose 3 answers
A. Automating partner onboarding processcorrect
B. Helping partners manage their payments and file taxes
C. Providing reports and dashboards access to partnerscorrect
D. Preventing channel conflictcorrect
View answer
Correct Answer: ACD
Question #10
Which three permissions are included for a delegated administrator? Choose 3 answers
A. Create and edit external user records
B. Manage object access for external users
C. Add external users to multiple accounts
D. Generate new passwords for external users
E. Manage permissions sets for external users on their account
View answer
Correct Answer: ADE
Question #11
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.Which two steps should the UC admin take to grant access to each customer?Choose 2 answers
A. Select a permission set for a given site
B. Edit the applicable user profile
C. Create a permission set
D. Select the profilefor a given site
View answer
Correct Answer: AC
Question #12
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
A. Custom list views for custom objects are not included as dependencies
B. Custom list views for custom objects are included as dependencies
C. Custom list views for standard objects are not included as dependencies
D. Custom list views for standard objects are included as dependencies
View answer
Correct Answer: ABC
Question #13
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal. Which Experience Cloud functionality should UMS use toaccomplish this?
A. Sharing Rules
B. CSS Overrides
C. Permission Sets
D. Audience Targeting
View answer
Correct Answer: D
Question #14
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role. Which two things should UC keep in mind when setting up partner roles? Choose 2 answers
A. Role Hierarchy can only be used if all objects have external OWD set to Private
B. The default limit for the number of roles for portals is 50,000 per org
C. Unused roles can be deleted
D. Once created, roles cannot be deleted
View answer
Correct Answer: ABC
Question #15
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff. Which user visibility setting needs to be enabled at a minimum?
A. Portal User Visibility
B. Site User Visibility
C. Guest User Visibility
D. Community User Visibility
View answer
Correct Answer: A
Question #16
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email. What caused this issue?
A. The sender's email address was changed while it was pending verification
B. The welcome emails were not enabled for the site
C. The sender's email address was changed and not verified
D. The roles were not enabled for the users
View answer
Correct Answer: C
Question #17
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web. What could be the possible issue here?
A. The manager has been given the Manage Profiles and Permission Sets permission
B. The manager has been given the Manage Customer Users permission
C. The manager has been given the Manage User permission
D. The manager has been given the Manage External Users permission
View answer
Correct Answer: A
Question #18
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative. In what three ways can Salesforce Partnership Management (PRM) help DF? Choose 3 answers
A. Automating partner onboarding processcorrect
B. Helping partners manage their payments and file taxes
C. Providing reports and dashboards access to partnerscorrect
D. Preventing channel conflictcorrect
View answer
Correct Answer: ACD
Question #19
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal
B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty
C. Use the standard self-registrationconfiguration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user
D. A Restrict the Account record type access to Person Account record type only for theSite Guest User, so any account created is By default a person account
View answer
Correct Answer: A
Question #20
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.What could be two reason causing this issue?Choose 2 answers
A. The Salesforce Administrator is not assigned a role in Salesforce
B. The Salesforce Administrator is not a member of the Partner Community
C. The account record associated with the contact record is not enabled as a partner
D. The Salesforce administrator is not marked as a delegated administrator on the partner account
View answer
Correct Answer: CD
Question #21
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers
A. Create an FAQ Knowledge article
B. Deploy a chatbox to address common questions
C. Enable Chatter Questions to encourage peer-to-self-servicecorrect
D. Create a public ‘’announcement only’ group for moderators to address common questions
E. Create an FAQ rich text component on the Home page
View answer
Correct Answer: ABC
Question #22
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendationIn the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also m
A. Customer Community
B. External Apps
C. Partner Community Plus
D. Customer Community Plus
View answer
Correct Answer: B
Question #23
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers
A. Assign external users as approvers on records and create a digital experience forthose users
B. Assign external users as the co-owners on records and create a digital experience for those users
C. Add external users directly to approval queues and create a digital experience for those users
D. Assign external users Super User accesson records and create a digital experience for those users,
View answer
Correct Answer: AC
Question #24
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well. What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
A. Register the Experience Cloud site as an Identity Provider in SAML settings
B. Create a Visualforce page that receives and validates the SAML assertion
C. Use thesite login URL as an endpoint where SAML assertion is made
D. Create a Connected App with custom attributes before configuring SAML settings
View answer
Correct Answer: C
Question #25
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers
A. Check whether a custom robots
B. Check whether the Experience site is public and activated
C. Check whether the SEO Institute has provided the approval for the site with end date
D. Check whether manual sitemap refresh happens on the last day of every month
View answer
Correct Answer: AB
Question #26
Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates. What shouldbe done to resolve the issue?
A. Retail managers need to be put in the executive role in the Role Hierarchy
B. Retail managers need to be given Super User access
C. A Sharing Rule needs to be created
D. A Sharing Set needs to be created
View answer
Correct Answer: B
Question #27
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users. How can NMH ensure that articles are shared with all guest users?
A. Select "Visible in Public Knowledge Base" at the article level
B. Create a custom permission set for Public access
C. Select "Public" organization-wide default for the article type at the org level
D. Create a custom profile for Public access
View answer
Correct Answer: A
Question #28
Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers
A. Creation of a guest role
B. Creation of moderation criteria that are applied only to guest users
C. Creation of a guest profile
D. Creation of sharing mechanisms that are available only to guest users
E. Creation of a guest user record
View answer
Correct Answer: ACE
Question #29
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type. What limitations should the consultant consider related to sharing and visibility for this license type?
A. All site users that require access to certain records for certain objects have the proper Sharing set
B. Any site users that require access to specific records have the proper Sharing Rule
C. All site users that require access to all records across all objects have the proper Sharing Set
D. All site users have the appropriate role assigned
View answer
Correct Answer: C
Question #30
No Moré Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object. Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers Page 4
A. Queues cannot be assigned as owners of records created by guest users
B. When possible, one should create and assign queues as owners of records created by quest users
C. Setting the default owner for records created by guests is an option in Experience Cloud sites
D. Default owner does not need Read/Write access to view the records created by guest users
E. Any active user in an org can be assigned as the default owner of records created by guest users
View answer
Correct Answer: BCE

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