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Salesforce Certified AI Specialist Exam Questions and Answers, | SPOTO

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Question #1
The marketing team wants to split their primary customer data extension into 10 separate segments, to use for future A/B testing score. Which feature should be used to easily segment the data extension?
A. Filter Data Activity
B. Random Data Extension
C. SQL query activity
View answer
Correct Answer: B
Question #2
Northern Trail Outfitters (NTO) wants to improve the accessibility of its email design. Which best practice should NTO employ?
A. Reduce line spacing to fit more content on the screen and reduce scrolling
B. Remove role="presentation" from layout tables to support assistive technologies
C. Increase the font size (over 16pt) to make the content easier to read
View answer
Correct Answer: C
Question #3
Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days. What is the reason for this issue?
A. Einstein Copilot Delete Record Action permission is not associated to the user
B. Einstein Copilot does not have the permission to delete the user's records
C. Einstein Copilot does not support the Delete Record action
View answer
Correct Answer: C
Question #4
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the AI Specialist be aware of before enabling this feature?
A. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup
B. Custom Call Explorer actions need to be built before it can be configured
C. Call Explorer requires the Einstein Conversation Insights permission set to be enabled
View answer
Correct Answer: C
Question #5
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
A. Find similar requests and provide actions that need to be executed
B. Identify the best matching actions and correct order of executioncorrect
C. Determine a user's access and sort actions by priority to be executed
View answer
Correct Answer: B
Question #6
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
A. Einstein Copilot
B. Einstein Sales Summaries
C. Einstein Work Summaries
View answer
Correct Answer: C
Question #7
An AI Specialist has grounded a prompt template with a related list. During user acceptance testing (UAT). users are not getting the correct responses. What is causing this issue?
A. The related list is not on the parent object's page layout
B. The related list is Read Only
C. The related list prompt template option is not enabled
View answer
Correct Answer: C
Question #8
An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information
View answer
Correct Answer: A
Question #9
An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out. What is the reason for this?
A. A merge field has not been inserted in the prompt
B. The records related to the prompt have not been selected
C. The prompt has not been saved and activated
View answer
Correct Answer: B
Question #10
What is an AI Specialist able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
A. View the user click path that led to each copilot action
B. View session data including user Input and copilot responses for sessions over the past 7 days
C. Generate details reports on all Copilot conversations over any time period
View answer
Correct Answer: B
Question #11
An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM dat a. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt. Which feature in the Einstein Trust Layer best supports UC's need?
A. Data masking
B. Dynamic grounding with secure data retrievalcorrect
C. Zero-data retention policy
View answer
Correct Answer: B
Question #12
Northern Trail Outfitters (NTO) is launching a custom, corporate-branded apparel website. They are concerned about the new initiative's campaign impacting deliverability on its consumer retail sends. NTO has purchased a second IP address to be used for the corporate site's email sending. What feature would be used to specify which IP address is used for retail vs. corporate?
A. Sender Profile
B. Delivery Profile
C. Send Definition
D. Send Classification
View answer
Correct Answer: B
Question #13
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?
A. Einstein Service Replies
B. Einstein Reply Recommendationscorrect
C. Einstein Knowledge Recommendations
View answer
Correct Answer: B
Question #14
Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot. How should the AI Specialist monitor Copilot's usability and the assignment of actions?
A. Run a report on the Platform Debug Logs
B. Query the Copilot log data using the metadata API
C. Run Einstein Copilot Analytics
View answer
Correct Answer: C
Question #15
A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Einstein Copilot handle use
A. Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message
B. Einstein Copilot will perform an HTTP callout to an LLM provider
C. Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response
View answer
Correct Answer: C
Question #16
A marketing manager wants to import the Not Sent extract into a data extension to leverage as an exclusion audience. Which steps should be configured within Automation Studio to accomplish this?
A. Tracking Extract > Import Activity > SQL Activity
B. Tracking Extract > Import Activity > Data Extension Extract
C. Tracking Extract > File Transfer > Import Activity
View answer
Correct Answer: C
Question #17
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
A. The number of tokens generated by the dynamic nature of the prompt template will vary by record
B. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding
C. The number of tokens that can be processed by the LLM varies with total user demand
View answer
Correct Answer: A
Question #18
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
A. Model Buildercorrect
B. App Builder
C. Copilot Builder
View answer
Correct Answer: A
Question #19
An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should the AI Specialist use and which consideration should they review?
A. Flex, and that Dynamic Fields is enabled
B. Field Generation, and that Dynamic Fields is enabledcorrect
C. Field Generation, and that Dynamic Forms is enabled
View answer
Correct Answer: B
Question #20
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?
A. Case, Knowledge, and Case Notes
B. Case and Knowledgecorrect
C. Case, Case Emails, and Knowledge
View answer
Correct Answer: B
Question #21
Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. What should the AI Specialist recommend?
A. Create a Flex template to add resources with standard and custom objects as inputs
B. Create a prompt template passing in a special custom object that connects the records temporarily,
C. Create a prompt template-triggered flow to access the data from standard and custom objects
View answer
Correct Answer: A
Question #22
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?
A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles
B. Invoke a flow which makes a call to external data to create a Knowledge article
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights
View answer
Correct Answer: A
Question #23
A marketing team is creating a new data extension. The data extension configuration is very similar to a data extension that is already in use. What creation method should the team use to create the new data extension?
A. Create from a Filtered Data Extension
B. Create from Template
C. Create from Existing
D. Create from New
View answer
Correct Answer: C
Question #24
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?
A. Einstein Email Replies
B. Einstein Service Replies for Emailcorrect
C. Einstein Generative Service Replies for Email
View answer
Correct Answer: B
Question #25
What is the main purpose of Prompt Builder?
A. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently
B. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of workcorrect
C. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making
View answer
Correct Answer: B
Question #26
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data. Opportunity Products - Events near the customer - Tone and voice examples - How should the AI Specialist obtain related items?
A. Call a prompt initiated flow to fetch and ground the required data
B. Utilize a standard email template and manually insert the required data fields
C. Create a flex template that takes the records in question as inputs
View answer
Correct Answer: A
Question #27
Northern Trail Outfitters (NTO) has been sending email for about 10 years. A new marketing manager noticed NTO's deliverability continually decreased over the last year. NTO wants to grow its existing subscriber base and increase its ROI on email marketing by improving engagement with its subscribers. Which three strategies will help improve NTO's email deliverability? (Choose three.)
A. Purchase lists from companies that guarantee users have opted in
B. Authenticate email sending to distinguish it from spammers
C. Purge old or inactive email addresses
D. Ensure the spam complaint rate is between 1% and 3%
E. Encourage subscribers to add the company's sending domain to their address books
View answer
Correct Answer: BCE
Question #28
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the AI Specialist recommend?
A. Sales Email
B. Field Generationcorrect
C. Record Summary
View answer
Correct Answer: B
Question #29
Northern Trail Outfitters (NTO) wants to manager subscriber preferences at the communication theme level. NTO'S subscribers are stored in data extensions. Which Marketing Cloud feature should be used to achieve this?
A. Publication Lists
B. List Unsubscribes
C. Journey Builder Sends
View answer
Correct Answer: A
Question #30
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?
A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive taskscorrect
View answer
Correct Answer: C

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