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Salesforce Certified Administrator (Salesforce ADM-201) Sample Questions and Answers? | SPOTO

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Question #1
The Administrator at Ursa Major Solar needs to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses.Where is Setup can this information be found?
A. Company Information
B. Users
C. Profiles
D. Critical Updates
View answer
Correct Answer: A
Question #2
Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers
A. Knowledge
B. live Agent
C. Content
D. SOS
View answer
Correct Answer: AB
Question #3
A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.How can the administrator implement this functionality?
A. Use the Salesforce Autosign flow
B. Install an app from the AppExchange
C. Check the “Send PDF” box on the approval process setup
D. Hire a consulting firm to develop a document signing workflow
View answer
Correct Answer: B
Question #4
Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will NOT be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start. Which method should a System administrator use to set up the new users without sending a notification?
A. Create the new users, and then freeze the users
B. Create the new users, and then assign a permission set with a start date for 30 days ahead
C. Create the new users and uncheck Generate new password, and notify the user immediately
D. Create the new users, and then set the start date for 30 days ahead
View answer
Correct Answer: B
Question #5
A manager has created a new report folder called "Awesome Team Reports" to store the reports that are relevant for the team. The manager wants to let the team lead add new reports to the folder and share access to the folder with the rest of the team.Which level of access to the folder does the team lead need in order to complete this task?
A. Editor
B. Viewer
C. Administrator
D. Manager
View answer
Correct Answer: D
Question #6
Which two dashboard components are populated with data from the grand total of a custom report? Choose 2 answers
A. Metric
B. Gauge
C. Table
D. Chart
View answer
Correct Answer: AB
Question #7
Ursa Major Solar utilizes Accounts in its Sales process; however, not all users have access to them. New users require Read access to Accounts. Additionally, four new users require Edit access.What should an Administrator do to configure access for the new users?
A. Configure a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users
B. Configure a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users
C. Configure a sharing rule for Account View access and another sharing rule for Edit access to specific users
D. Configure a Permission Set to grant Account Edit access to specific users and modify the Standard User profile
View answer
Correct Answer: D
Question #8
Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?
A. Account Name and Contact Name
B. Account ID and Contact ID
C. Account ID and User ID
D. Account ID and Contact Email Address
View answer
Correct Answer: B
Question #9
The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?
A. Clone the sales user profile and set up read and edit access for campaigns
B. Add read and edit access for campaigns to the sales user profile
C. Assign users to an administrator profile to provide full access
D. Create a permission set with read and edit access for campaigns
View answer
Correct Answer: D
Question #10
At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the account before the email link expires by default.How long does the user have before the link expires?
A. 14 days
B. 10 days
C. 7 days
D. 6 days
View answer
Correct Answer: C
Question #11
Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders. USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.What should the administrator do to meet this goal?
A. Inform the user to manual) enter the meeting details in the account comments
B. Add a new value to the type field on tasks used for accounts, contacts, and opportunities
C. Add a new value to the type field on accounts, contacts, and opportunities
D. Inform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities
View answer
Correct Answer: B
Question #12
What describes the relationship among the case, asset and contact objects?
A. Case and asset are the children, contact is the parent
B. Case is the child, contact and asset are the parents
C. Case and asset are the parents, contact is the child
D. Case is the parent, asset and contact are the children
View answer
Correct Answer: B
Question #13
Universal Containers has two separate sales processes: one process for domestic and one for international. Both sales processes have different stages. The executives require a single page layout to provide the sales teams with the same view for both domestic and international. Which two actions should the administrator take to support these requirements? Choose 2 answers
A. Create one record type for each sales process
B. Create one sales process displaying all stages to keep sales teams on the same page layout
C. Create one record type for the page layout
D. Create two sales processes displaying only the stages appropriate to each process
View answer
Correct Answer: AD
Question #14
Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:1. new 2. waiting for reply 3. closedA user issue can be logged as:1. new 2. working 3. closedAn administrator needs to track both case types. Which features should be used?
A. Workflows and Automated Case Users
B. Page Layouts and Process Builder
C. Record Types and Support Processes
D. Page Layouts and Record Types
View answer
Correct Answer: C
Question #15
Universal Containers has ten sales teams, each specified with their own role. Sales management has requested that all sales team users have read only access to all Leads owned by other sales team roles. Which option will allow for this level of record sharing'
A. Roles and Subordinates
B. Roles
C. Public Groups
D. Queues
View answer
Correct Answer: C
Question #16
Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.What is the explanation for the discrepancy in the reports?
A. Sales Rep B needs to be assigned to the Sales Rep queue
B. Sales Rep B needs to be assigned to the Sales Rep role
C. Sales Rep B needs to be assigned to the Sales Rep profile
D. Sales Rep B needs to be assigned to the Sales Rep permission set
View answer
Correct Answer: A
Question #17
Which of the following are not standard objects?
A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns
View answer
Correct Answer: C
Question #18
Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to use a standard object to track the extent of the problem.Which standard object should be used?
A. Product
B. Case
C. Account
D. Opportunity
View answer
Correct Answer: B
Question #19
Universal Containers has activated Web -to -Case on their corporate website. IT configured Auto Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?
A. In Case Support Settings, change Default Case Owner to Queue - World
B. Using a Trigger, change the owner of Cases outside the US to Queue - World
C. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World
D. In an Active Case Flow, change the name of the Queue to World
View answer
Correct Answer: A
Question #20
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.
A. True
B. False
View answer
Correct Answer: A
Question #21
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 daysto check in with the customer. which two automation tools should the administrator use? Choose 2 answers
A. process builder
B. workflow Rule
C. Field Update
D. Outbound Message
View answer
Correct Answer: AC
Question #22
Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out. How should an administrator grant proper access to the supervisors?
A. Assign a permission set with the edit permission on Contact to the supervisors that need it
B. Update the supervisor profile with edit permission on Contact
C. Create a sharing rule to grant read/write access on Contact to the supervisor role
D. Change the supervisor users profiles to be sales rep
View answer
Correct Answer: A
Question #23
A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?
A. The deleted field and its data can be restored up to 15 days after deletion
B. The deleted field and its data can be restored up to 30 days after deletion
C. The deleted field and its data CANNOT be restored
D. The deleted field can be restored up to 15 days after deletion, but all data will be lost
View answer
Correct Answer: A
Question #24
An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time -dependent action is automatically removed from the queue
B. The time -dependent action will execute on July 23
C. The time -dependent action will execute on July 30
D. The time -dependent action is put on hold
View answer
Correct Answer: A
Question #25
Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?
A. Einstein Lead Scoring
B. Einstein Opportunity Insights
C. Einstein Opportunity Scoring
D. Einstein Activity Capture
View answer
Correct Answer: C

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