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Salesforce B2C Solution Architect Exam Questions and Answers PDF | SPOTO

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Question #1
A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity
A. Q Duplicate Management in Salesforce can be used to identify and manage duplicate records
B. Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set
C. Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox
D. Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox
View answer
Correct Answer: BC
Question #2
Refer to the exhibit. A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity. Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences,
A. Salesforce Identity
B. Service Cloud
C. Experience Cloud
D. B2C Commercecorrect
View answer
Correct Answer: D
Question #3
A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID. What solution should a Solution Architect recommend to achieve this need?
A. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist
B. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact I
C. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt
D. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt
E. Make an API call from the POS to Marketing Cloud te send the electronic receipt
View answer
Correct Answer: D
Question #4
A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history. Which three options can a Solution Architect recommend to increase security for their existing users? Choose 3 answers
A. Implement high-assurance requirements for Experience Cloud profiles
B. Add a login flow that defines the scope of user access authorized by authentication providers
C. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication
D. Maintain GAuth tokens for existing Experience Cloud profiles
E. Develop login flows to change the user's session security level to initiate third-party identity verification
View answer
Correct Answer: ABE
Question #5
A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.Which three options can a Solution Architect recommend to increase security for their existing users?Choose 3 answers
A. Implement high-assurance requirements for Experience Cloud profiles
B. Add a login flow that defines the scope of user access authorized by authentication providers
C. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication
D. Maintain GAuth tokens for existing Experience Cloud profiles
E. Develop login flows to change the user's session security level to initiate third-party identity verification
View answer
Correct Answer: ABE
Question #6
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails. Which two steps should a Solution Architect take to meet these requirements? Choose 2 answers
A. Create a Journey activity to update the records in Sales Cloud
B. Create a custom preference center that updates the records in Sales Cloud
C. Use the out-of-the-box preference center in Marketing Cloud
D. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud
View answer
Correct Answer: CD
Question #7
Northern Trail Outfitters (NTO) is releasing a new “Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period. This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropria
A. Custom solution using Heroku and Postgrescorrect
B. B2C Commerce solution using Custom Objects
C. Service Cloud solution using Big Objects
D. Service Cloud solution using Platform Events
View answer
Correct Answer: A
Question #8
Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages―such as password reset and order confirmations―to go through Marketing Cloud rather than B2C Commerce. Which three actions should a Solution Architect recommend to enable this functionality? Choose 3 answers
A. Configure an API event in Process Builder along with an Email Activity with a transactional send classification
B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud
C. Implement a server-side API callout in B2C Commerce for each of the required emails
D. Implement a client-side API callout in B2C Commerce for each of the required emails
E. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails
View answer
Correct Answer: ABCE
Question #9
A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce. Tokenized Sending was presented as a way to address these concerns.Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?Choose 2 answers
A. The synchronized data extensions will include the token and all PII attributes
B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
C. The standard email address field for contacts and leads needs to be populated with a token
D. The token with all supporting attributes will need to be stored in Service Cloud
View answer
Correct Answer: AC
Question #10
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics). Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campa
A. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Buildercorrect
B. Use SMS as a channel due to its significantly higher engagement rate as compared to emailcorrect
C. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
D. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months
View answer
Correct Answer: AB
Question #11
A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
A. Journey map
B. Product backlog
C. Reference architecture
D. Storefront wireframes
View answer
Correct Answer: C
Question #12
A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregat
A. Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
B. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes
C. Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation
D. Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production
View answer
Correct Answer: A
Question #13
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts. Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers? Choose 3 answers
A. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default
C. Default user is required for anonymous storefront shoppers
D. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits
E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights
View answer
Correct Answer: ABE
Question #14
A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction. The company wants all changes in Salesforce data―including creation, updates, deletion, and undeletion of a record―to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance. Which option is the most appropriate integration mechanism for this scenario?
A. Outbound Messages
B. Triggered Send Definition
C. Apex Trigger Callout
D. Change Data Capturecorrect
View answer
Correct Answer: D
Question #15
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud. Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers
A. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud
B. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference
C. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID
D. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
View answer
Correct Answer: CD
Question #16
Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages--such as password reset and order confirmations--to go through Marketing Cloud rather than B2C Commerce.Which three actions should a Solution Architect recommend to enable this functionality?Choose 3 answers
A. Configure an API event in Process Builder along with an Email Activity with a transactional send classification
B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud
C. Implement a server-side API callout in B2C Commerce for each of the required emails
D. Implement a client-side API callout in B2C Commerce for each of the required emails
E. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails
View answer
Correct Answer: BCE
Question #17
Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration. Which two benefits should the Solution Architect highlight about API-led conn
A. It enables self-service and an increase in productivity through reusable microservices and APIs
B. It lets the business quickly integrate different systems without involving I
C. It offers a template-driven approach for development
D. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs
View answer
Correct Answer: AC

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