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Salesforce Agentforce Specialist Exam Questions and Answers PDF | SPOTO

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Question #1
An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?
A. Agent Event Logs dashboard
B. AI Audit and Feedback Data dashboard
C. User Utterances dashboard
View answer
Correct Answer: C
Question #2
For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?
A. Indexes the uploaded files in a location specified by the user
B. Indexes the uploaded files into Data Cloudcorrect
C. Indexes the uploaded files in Salesforce File Storage
View answer
Correct Answer: B
Question #3
Universal Containers plans to enhance its sales team’s productivity using AI. Which specific requirement necessitates the use of Prompt Builder?
A. Creating a draft newsletter for an upcoming tradeshow
B. Predicting the likelihood of customers churning or discontinuing their relationship with the company
C. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data
View answer
Correct Answer: A
Question #4
Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements. What should an AI Specialist recommend to resolve the issue?
A. Enable data masking for sandbox refreshes
B. Configure data masking in the Einstein Trust Layer setup
C. Add new data masking rules in LLM setup
View answer
Correct Answer: B
Question #5
An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?
A. Select the latest Opportunities related list as a merge field
B. Create a flow to retrieve the opportunity information
C. Select the Account Opportunity object as a resource when creating the prompt template
View answer
Correct Answer: B
Question #6
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?
A. Matched opportunities have a status of Closed Won from the last 12 months
B. Matched opportunities are limited to the same account
C. Matched opportunities were created in the last 12 months
View answer
Correct Answer: A
Question #7
What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Agent is enabled?
A. View the user click path that led to each copilot action
B. View session data including user Input and copilot responses for sessions over the past 7 days
C. Generate details reports on all Copilot conversations over any time period
View answer
Correct Answer: B
Question #8
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?
A. Field Generation, and that Dynamic Fields is enabledcorrect
B. Field Generation, and that Dynamic Forms is enabled
C. Flex, and that Dynamic Fields is enabled
View answer
Correct Answer: A
Question #9
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?
A. Review that the custom action Is assigned to an Agent
B. Review the action Instructions to ensure they are unique
C. Ensure the input and output types are correctly chosen
View answer
Correct Answer: B
Question #10
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?
A. Response accuracy and offensiveness score
B. Hallucination score and bias score
C. Masked data and toxicity scorecorrect
View answer
Correct Answer: C
Question #11
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?
A. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent
B. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness
C. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template
View answer
Correct Answer: C
Question #12
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an AI Specialist implement to meet this requirement?
A. Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action
B. Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action
C. Create an auto launched flow and invoke the prompt template using the standard “Prompt Template" flow action
View answer
Correct Answer: A
Question #13
Where should the AI Specialist go to add/update actions assigned to a copilot?
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tabcorrect
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action
View answer
Correct Answer: A
Question #14
An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information
View answer
Correct Answer: A
Question #15
An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should the AI Specialist use and which consideration should they review?
A. Flex, and that Dynamic Fields is enabled
B. Field Generation, and that Dynamic Fields is enabledcorrect
C. Field Generation, and that Dynamic Forms is enabled
View answer
Correct Answer: B
Question #16
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?
A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive taskscorrect
View answer
Correct Answer: C
Question #17
What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?
A. Deploy agent components without a test run in staging, relying on production data for reliable results
B. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production
C. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment
View answer
Correct Answer: B
Question #18
Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?
A. General Q&A topic and Knowledge Article Answers action
B. General CRM topic and Answers Questions with LLM Action
C. General FAQ topic and Answers Questions with Knowledge Action
View answer
Correct Answer: C
Question #19
Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?
A. Prompt Execute Template permission set
B. Prompt Template User permission setcorrect
C. Prompt Template Manager permission set
View answer
Correct Answer: B
Question #20
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
A. Save as New Template and edit as needed
B. Clone the existing template and modify as needed
C. Save as New Version and edit as needed
View answer
Correct Answer: B
Question #21
An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?
A. The records related to the prompt have not been selected
B. The prompt has not been saved and activated,
C. A merge field has not been inserted in the prompt
View answer
Correct Answer: A
Question #22
A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Agent handle user requests In Salesforce?
A. Agent will trigger a flow that utilizes a prompt template to generate the message
B. Agent will perform an HTTP callout to an LLM provider
C. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response
View answer
Correct Answer: C
Question #23
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes. What is a consideration for this requirement?
A. Storing this data requires Data Cloud to be provisioned
B. Storing this data requires a custom object for data to be configured
C. Storing this data requires Salesforce big objects
View answer
Correct Answer: A
Question #24
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
A. Model Buildercorrect
B. App Builder
C. Copilot Builder
View answer
Correct Answer: A
Question #25
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?
A. Service Replies
B. Case Replies
C. Knowledge Repliescorrect
View answer
Correct Answer: C
Question #26
Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record
C. The number of tokens that can be processed by the LLM varies with total user demand
View answer
Correct Answer: B
Question #27
Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?
A. The Agentforce Service Agent user is not assigned the correct Agent Type License
B. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile
C. The Agentforce Service Agent user was not given the Allow View Knowledge permission set
View answer
Correct Answer: C
Question #28
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.What should An Agentforce recommend?
A. Use Apex to connect to an external LLM and ground the prompt
B. Use BYO-LLM functionality in Einstein Studio
C. Use Flow and External Services to bring data from an external LLM
View answer
Correct Answer: B
Question #29
Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?
A. Configure page layout of the master record type
B. Create a field set for all the fields to be grounded
C. Enable and configure dynamic form for the object
View answer
Correct Answer: B
Question #30
Universal Containers’ Agent Action includes several Apex classes for the new Agentforce Agent. What is an important consideration when deploying Apex that is invoked by an Agent Action?
A. The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package
B. Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production
C. The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent
View answer
Correct Answer: A

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