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Salesforce ADM?211 Exam Sample Questions | SPOTO

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Question #1
A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement?
A. Remove the record type access for all users except the 5 mentioned
B. Givethe"ViewAllData"permissiontothe5mentionedusersusingpermissionsets
C. Create a new profile and assign the 5 users to the new profile
D. Create a criteria-based sharing rule for the 5 users
View answer
Correct Answer: D
Question #2
The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write.Which validation rule should the administrator use to allow only the record owner to edit the stage field?
A. AND( ISCHANGED( StageName ) , OwnerId <>; $User
B. AND( PRIORVALUE( StageName ) , OwnerId <>; $User
C. NOT( PRIORVALUE( StageName ) , OwnerId = $User
D. NOT( ISCHANGED( StageName ) , OwnerId = $User
View answer
Correct Answer: B
Question #3
Universal Containers has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that the tasks are missing. Which two tools should the administrator use to determine the problem? (Choose two.)
A. Email Log
B. Monitor time based workflow
C. Paused flow interview list
D. Debug Log
View answer
Correct Answer: BD
Question #4
An administrator needs to create a junction object called Account Region to link thestandard Account object with a custom object called Region.Once the junction object is created, what are the next two steps the administrator should take?Choose 2 answers
A. Make a master-detail relationship field on the junction object to the Region object
B. Build a master-detail relationship field on the Region object to the junction object
C. Create a master-detail relationship field on the Account object to the junction object
D. Configure a master-detail relationship field on the junctionobject to the Account object
View answer
Correct Answer: AD
Question #5
When an administrator enables customizable prebuilt entitlements, which three options are automatically created?Choose 3 answers
A. Three milestone types
B. One escalation rulte
C. Three field updates
D. One SLA process E
View answer
Correct Answer: ABD
Question #6
Universal Containers has a white-glove service levelfor its top customers.After a case is created, how should the administrator allow the agent to see the number of hours remaining before the service agreement is overdue?
A. Assign an independent milestone
B. Include a Milestone formula held
C. Add Milestone Tracker Time com
D. Create sequential milestones
View answer
Correct Answer: A
Question #7
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page. Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
A. Master-Detail Relationships
B. Lookup Relationships
C. Field Level Security
D. Sharing Rules
View answer
Correct Answer: A
Question #8
An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles. How should an administrator ensure the proper users will receive the email?
A. Configure a queue for the project team and have members view the queue's list view
B. Use sharing rules to automatically share with the individual users in the project team
C. Move the project users to the same role and send the email alert to everyone in the role
D. Create public groups for each project team and send the email alert to the project group
View answer
Correct Answer: D
Question #9
How can an administrator use the service cloud console to increase the efficiency of support users? Choose 3
A. configure it to manage chatter answers cases and live agent chat conversations
B. customize the softphone to provide a screen pop-up on incoming support calls
C. configure the idea themes page layout with buttons and links to case detail information
D. enable the service cloud console application in salesforce communities
E. use publisher actions in case feed to combine the publisher extension menus in a single row
View answer
Correct Answer: ABD
Question #10
When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production?Choose 2 answers
A. Clone a change set to add forgotten dependent components to an uploaded change set
B. Add permissions and access settings to outbound change sets in addition to the dependent component list
C. Run deployment validations on the change set in the sandbox prior to uploading to production
D. When deploying a new record type, ensure the new record type is the only component in the change set
View answer
Correct Answer: AC
Question #11
Sales repsat Cloud Kicks have noticed there are similar account records found on Account list views m Duplicates component on the Lightning account record page displays no potential duplicates.What should the administrator customs to improve the output of the Potential Duplicates component?
A. Duplicate Rules
B. Duplicate Record Sets
C. Duplicate Jobs
D. Duplicate Jobs
E. Duplicate Reports
View answer
Correct Answer: A
Question #12
A user accidentally created a duplicate opportunity and isunable to delete the duplicate record. What should an administrator do to troubleshoot this issue?
A. Run a report of all opportunities to identify other possible duplicates
B. Check the user profile permissions on the Opportunity object to see if they have permission to delete
C. Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system
D. Change the user's profile to System Administrator so they have full permissions to delete object records
View answer
Correct Answer: C
Question #13
Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages. Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
A. Skills-Based Routing
B. Translation Workbench
C. Queue-Based Routing
D. Case Assignment Rules
View answer
Correct Answer: C
Question #14
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports. What approach should an administrator take to meet the requirements?
A. Use Rename Tabs and Labels to change the field labels as needed
B. Edit the fields available for reports section in the Opportunities report type to make the changes
C. Create bucket fields for each field and enter the new column heading in the bucket name field
D. Build a custom report type and use Display As in Edit Layouts to make the requested changes
View answer
Correct Answer: B
Question #15
What declarative toot fete administrators test Lightning email temples and automations in a sandbox environment and then move what's successful to a production environment?
A. ANT Migration Tool
B. lightning Flow
C. Salesforce CLl
D. Change Sets
View answer
Correct Answer: A
Question #16
The VP of finance noticed incomplete information on the record that indicates if the borrower was approved or offered an alternate product. This information is collected mid- way through the sales cycle in a picklist. How should the administrator ensure this Add is completed prior to dosing the opportunity?
A. Create a workflow rule
B. Make the field required in field-level security
C. Create a validationrule,
D. Make the field required on the page layout
View answer
Correct Answer: C
Question #17
Cloud Kicks is alarge company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.What should the administrator do to set this up?
A. Set up delegated administrators for the division leaders
B. Assign a flat territory role hierarchy for the divisions
C. Create a permission set group for the division leaders
D. Customize and assign profiles for the division teams
View answer
Correct Answer: A
Question #18
Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position. The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.Which solution would meet the requirements?
A. Use the standard Job Applications with Position report type
B. Use a custom report type that only displays Job Applications without Positions
C. Use the standard Position without Job Applications report type
D. Use the standard Position report type with a cross filter
View answer
Correct Answer: B
Question #19
An administrator at Cloud Kicks has enabled Territory Management and is setting up a territory model. Some users in aterritory need to access Contacts and Opportunities related to the Account.Which two capabilities are available for users in a territory?Choose 2 answers
A. View and Edit
B. View
C. View and Transfer
D. View Only
View answer
Correct Answer: BC
Question #20
The sales team at Cloud Kicks is noticing that sales reps are misusing the newScreen Flow tool for data entry, since they are viewed the initial screen after clicking finish.What should the administrator do to fix this?
A. Use a lightning action to redirect the user
B. Create a new flow to redirect the user when the other flow finishes
C. Add a trigger to redirect the user to a new page
D. Update the flow with a local redirect action
View answer
Correct Answer: D
Question #21
The HR Director at Universal Containers has indicated the picklist entries for salary range and pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.Which feature should the administrator consider that allows for this?
A. Screen Flow using custom metadata types
B. A permission set containing the modify all data permission for the Position object
C. Delegated administration for the Position object
D. Field accessibility set to editable for the picklists for the Position object
View answer
Correct Answer: D
Question #22
A salesforce user has created a lightning report that lists allcustomer support cases. other users can change the date range but are NOT allowed to changed case statuses.How can the report creator configure the report to meet these requirements?
A. Save the report in public folder and lock the status filter on the report
B. Save the report in public folder and grant Read Only access to the folder
C. Save the report in private folder and lock the status filter on the report
D. Save the report in private folder and grant Read Only access to the folder
View answer
Correct Answer: D
Question #23
Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact. How should an administrator create these licenses in the sandbox?
A. Use the Match Production Licenses tool
B. Submit a Salesforce Support case
C. Merge Production and the sandbox using a template
D. Refresh the sandbox from production
View answer
Correct Answer: D
Question #24
What are two capabilities of Salesforce Customer Community members?Choose 2 answers.
A. Their reputation levelsmust be the same across all communities of which they are members
B. They use the ideas tab to submit, comment on, and vote for ideas
C. They must belong to a company's internal community to participate in Chatter collaboration
D. They find crowdsourcedanswers and Knowledge articles to resolve a support issue
View answer
Correct Answer: BC
Question #25
The sales VP wants to see the custom Bonus Amount field summed to the Amount level; however, the ability to create a summary field is grayed out. Which adjustment does the administrator need to make in order to utilize a custom summary field?
A. Reorder columns
B. Create bucket field
C. Add data grouping
D. Add filter logic
View answer
Correct Answer: B
Question #26
An administrator at AW Computing needs to limit access to Salesforce. Users should only be able to read on objects, but they should not be able to interact with the database in any way.Which two options could the administrator use to accomplish this?Choose 2 answers
A. Edit or Clone the Read Only Profile
B. Assign the Standard User Profile
C. Clone the Minimum Access User Profile
D. Edit the System Administrator Profile
View answer
Correct Answer: AC
Question #27
Universal Containers is using approval processes with email notifications to streamline administrative processes. A new approval process has been written that allows for delegated approvers. In testing, results show the primary approver is receiving the email notification but the delegated approver is NOT.Which two steps should an administrator take to troubleshoot? (Choose two.)
A. Verify that each approval step is set to allow delegated approvers
B. Verify that the email was sent in the Setup Audit Trail
C. Check the delegated approver's User Settings
D. Check Approval History to make sure the Submit for Approval button was clicked
View answer
Correct Answer: AC
Question #28
Support agents at Cloud Kicks associate Cases and Bugs so that can report on how many Cases are related to a Bug. A Bug is required to have a Case in order to be created. Which type of object relationship will meet thisrequirement?
A. Junction
B. Lookup
C. Hierarchical
D. Master-detail
View answer
Correct Answer: D
Question #29
In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is "Controlled by parent".What solution should be implemented?
A. Change OWD of contacts to public read only and grant create/edit access to cases on support agent profile
B. Create read/write sharing rules to share all contacts to all support agents and grant read only access to cases on agent profile
C. Grant create/edit access to contacts and cases on support agent profile
D. Change the OWD of contacts and cases to private and create read/write sharing for all support agents
View answer
Correct Answer: C
Question #30
Cloud Kicks wants to understand the implications ot archived Activities.Which two considerations should an administrator communicate regarding archived Activities?Choose 2 answers.
A. Archivedactivities are deleted after 365 days
B. Closed tasks created more than 365 days ago with no due date are archived
C. Events created more than 365 days ago are archived
D. Events that ended more than 365 days ago are archived
View answer
Correct Answer: AC

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