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Latest ServiceNow CIS-ITSM Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
On the Unauthorized Change Properties module what can you configure? (Choose two.)
A. nable/Disable creation of Unauthorized changes
B. aximum number of unauthorized change records for a CI
C. nauthorized Change Dashboard
D. I classes to monitor
View answer
Correct Answer: AD
Question #2
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
A. Catalog Items
B. Record Producers
C. Content Items
D. Execution Plans
View answer
Correct Answer: B
Question #3
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
A. Acatalog_fulfiller
B. Bfulfiller
C. Citil
D. Dsc_fulfiller
E. Etask_worker
View answer
Correct Answer: C
Question #4
In what table are Change records stored?
A. hange [change_task]
B. hange Request [rfc]
C. hange Request [change_request]
D. hange [change]
E. hange [task_change]
View answer
Correct Answer: C
Question #5
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
A. Form Designer
B. Record Producer Form Designer
C. Default Variables Editor
D. Variable Designer
E. Editor
View answer
Correct Answer: B
Question #6
Which of the following Change Task Types are available by default? (Choose three.)
A. lanning
B. esting
C. eview
D. eployment
E. erification
View answer
Correct Answer: ABC
Question #7
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
A. Content object
B. Knowledge article
C. Information item
D. How to document
View answer
Correct Answer: B
Question #8
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Apply a requirement to all form views
B. Setting a variable to mandatory
C. Reverse UI Policy if conditions are false
D. Setting a variable to read-only
View answer
Correct Answer: C
Question #9
When is a change task for Post Implementation Review created for an unauthorized change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess
View answer
Correct Answer: C
Question #10
A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?
A. se the Pin feature
B. ake a Favorite
C. se the keyword search
D. rag the change tile to the Navigation pane
View answer
Correct Answer: A
Question #11
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
A. opulate Assignment Group based on CI/SO
B. uto-populate ITSM Assignment Groups
C. TSM Assignment Lookup Rule
D. utomatic Assignment for ITSM
View answer
Correct Answer: A
Question #12
Which of the following are defined for a given change model? (Choose three.)
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess
View answer
Correct Answer: BCE
Question #13
Which Service Portfolio Management phase does a service belong to when it is in operational state?
A. AActive
B. BRetired
C. CCatalog
D. DPipeline
View answer
Correct Answer: A
Question #14
How are Releases related to Projects?
A. roject tasks and Release tasks are interchangeable
B. rojects can be part of one or more releases
C. roject features are components of a release
D. rojects need to be completed before releases can be defined
E. rojects are used to do root cause analysis for releases
View answer
Correct Answer: B
Question #15
Which field from the configuration item will automatically populate in the Assignment group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group
View answer
Correct Answer: B
Question #16
Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)
A. pdate Change Type on an existing change record
B. elete a Change record
C. elete a Standard Change Template
D. elete CAB Definition
View answer
Correct Answer: AC
Question #17
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. Which lead object - level permission will the administrator need to provide to these users?
A. Merge
B. Read and Edit
C. View All
D. Delete
View answer
Correct Answer: C
Question #18
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes
View answer
Correct Answer: C
Question #19
What are some good practices for guiding your customers' use of Notifications? Choose 3 answers
A. AWhen possible, maximize the quality or email updates to customers
B. BUse incident itil role template as the master template to build all other ITSM templates
C. CGet input from Marketing department, regarding format of customer/caller facing notifications
D. DMake sure Notification requirements and test plans are in the project scope from the start
E. EUse templates to ensure consistency and ease of configuration
View answer
Correct Answer: BCD
Question #20
What are three capabilities of Collaborative Forecasting? (Choose three.)
A. Rename categories
B. Forecast using opportunity splits
C. Overlay quota
D. Add categories
E. Select a default forecast currency setting
View answer
Correct Answer: ABE
Question #21
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
A. Data Loader
B. Salesforce Extensions for Visual Studio Code
C. Change sets
D. Ant Migration Tool
View answer
Correct Answer: BC
Question #22
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?
A. n Valid to date, article is automatically retired
B. n Valid to date, retire notification is sent to the Knowledge article author
C. n Valid to date, retire notification is sent to the Knowledge base owner
D. n Valid to date, the article is archived
View answer
Correct Answer: A
Question #23
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
A. Change - Emergency - Review
B. Change - Major Incident - Authorize
C. Change - Emergency - Authorize
D. Change - P1 - Review
E. Change - Emergency - PIRQUESTION
View answer
Correct Answer: A
Question #24
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
A. AContent Item
B. BRecord Producer
C. CKnowledge Item
D. DOrder Guide
D. DCatalog Item
View answer
Correct Answer: A
Question #25
In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
A. hey are automatically canceled
B. hey are automatically closed
C. hey are automatically assigned to the Change assignee and closed
D. n error displays, requiring that the Tasks be closed before moving to Review
View answer
Correct Answer: A

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