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Latest Salesforce FSL-201 Free Exam Questions | SPOTO

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Question #1
Universal container isimplementing work order management to better the support its clients? Choose 2 answers
A. Create work skills using the fsl lightning Managed package wizard
B. Create the workskill using setup
C. Create the work skills using the FSL lightning web component
D. Create the work skills using the guided setup wizard
View answer
Correct Answer: BD
Question #2
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
A. Service Objectives and Work Types
B. Service Objectives and Work Rules
C. Service Levels and Work Rules
D. Service Contracts and Service Levels
View answer
Correct Answer: B
Question #3
Technicians often need to generate a report in the customer's language.Which configuration should the Consultant recommend to meet the requirement?
A. Update the Language of the current User
B. Add the Service Report Language field to the Work Order Page Layout
C. Add the Language field to the Contact Page Layout
D. Update the Default Language of the Organization
View answer
Correct Answer: B
Question #4
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Create a quick action on the work order to search the Knowledge base
B. Attach the relevant articles to the work order or work order line items
C. Update the Service Appointment page layout to include the Articles related list
D. Add the Knowledge Lightning component to the Field Service mobile app
View answer
Correct Answer: D
Question #5
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete. Which feature should the Consultant use to reduce travel time and increase Technician productivity?
A. Reschedule Appointment
B. Fill-in Schedule
C. Resource Schedule Optimizationcorrect
D. Fix Overlaps
View answer
Correct Answer: C
Question #6
Universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments.Which permission set license should be assigned to the call center agents?
A. FSL dispatcher license
B. FSL agent license
C. FSL admin license
D. FSL resource license
View answer
Correct Answer: B
Question #7
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
A. Assign Permission Sets that allow Status Transitions
B. Allow Status Transitions based on Role
C. Limit Status Transitions based on Profile
D. Configure Status Transitions based on Resource Type
View answer
Correct Answer: C
Question #8
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
A. Required Resource
B. Match Field
C. Resource Availability
D. Extended Match
View answer
Correct Answer: D
Question #9
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.What is the best permission set{s) a consultant should recommend assigning to NTO agents?
A. Dispatcher
B. Agent and Resource
C. Agent
D. Mobile, Agent, and Resource
View answer
Correct Answer: D
Question #10
Universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time.How could a service resource's timesheet be configured to track the total time spent on each step?
A. Relate the timesheet entries to the work order line time
B. Relate the timesheet entries to the service appointment
C. Relate the time sheet to the service appointment
D. Relate the time sheet to the work order line item
View answer
Correct Answer: A
Question #11
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Validation Rule on Work Orders
C. Custom Approval Process on Work Orders
D. Custom Work Order Status with Category
View answer
Correct Answer: BD
Question #12
Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise. What should a Consultant implement to accomplish this requirement?
A. Define Work Types, Define Work Order Status, Set up Resource Skills
B. Set up Skill Requirements, Define Work Types, Set up Routing Rules
C. Define Skills, Set up Skill Requirements, Set up Resource Skillscorrect
D. Set up Service Locations, Set up Location Skills, Define Work Types
View answer
Correct Answer: C
Question #13
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
A. Reduce the travel time per work order
B. Reduce the overtime per work order
C. Reduce the number of territories
D. Reduce the work order per shift
View answer
Correct Answer: AB
Question #14
Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?
A. The Preferred Resource service objective is ignored for active Crew Members
B. Capacity-based scheduling is supported for Service Crews
C. A service resource can only be 2 member of 2 single Crew
D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments
View answer
Correct Answer: A
Question #15
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?
A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile
B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser
C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app
D. create a report chart that summarizes work order line items and add a link to the service appointment layout
View answer
Correct Answer: A
Question #16
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time.What will help reduce DSO?
A. Require Technicians log all non-billable hours
B. Require customer signature on billable Work Orders
C. Require approval on all Installations
D. Require Technicians sign-off on Work Orders
View answer
Correct Answer: D
Question #17
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.Which two conditions would make the Consultant consider setting the optimizer to High?Choose 2 answers
A. The Scheduling Policy Used field is blank
B. The scheduling policy is producing too many candidates that qualify for each Service Appointment
C. Most service appointments have the same priority
D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule
View answer
Correct Answer: BC
Question #18
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.Which two troubleshooting steps should a Consultant take to resolve the issue?Choose 2 answers
A. Confirm the Technician's mobile device is online
B. Review Service Appointment automation
C. Verify the Dispatcher ran the Service Appointment data Job
D. Investigate the Work Order lifecycle
View answer
Correct Answer: AB
Question #19
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.Which two customizations should the Consultant recommend to meet this requirement?Choose 2 answers
A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP
B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job
C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy
D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime
View answer
Correct Answer: AB
Question #20
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed.How should the consultant meet the requirements utilizing the standard field service lightning data model?
A. Create work order line item, each with its own child service appointment
B. Create a multiple service appointment, each with its own child task records
C. Create a multiple service appointment each with its own child work order line item
D. Create a custom object records, each with its own child service appointment
View answer
Correct Answer: A
Question #21
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?
A. Add the field history tracking related list to the Asset Page and configure the Product Request object,
B. Add the Related Asset related list to the Asset Page and configure the Product Request object
C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object
D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object
View answer
Correct Answer: B
Question #22
An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?
A. Createone Service Resource and assign the relevant Permission Set Licenses
B. Create one Service Resource and assign the Technician and Dispatcher role
C. Create two Skills records and assign them to the Service Resource record
D. Create two Service Resourcesand assign them to the employee
View answer
Correct Answer: A
Question #23
time sheet entries can be associated to which two objects? Choose 2 answer
A. Work order line item
B. assigned resources
C. Service resource
D. Work order
View answer
Correct Answer: AD
Question #24
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A. Use Map Report Layers
B. Color code using Gantt Palettes
C. Create a Gantt Action to highlight
D. Add the relevant field to the Field Set
View answer
Correct Answer: B
Question #25
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?
A. Create a custom text field to capture the customer's signature on Salesforce mobile app
B. Create a Checkbox on the Service Appointment that will capture the customer's Authorization
C. Create an Approval Process from the Service Appointment for the customer's Authorization
D. Create a Quick Action on the Service Appointment to launch a Visualforce signature page
View answer
Correct Answer: B
Question #26
Universal containers wants to identify which resources need more or fewer appointment.Which Gantt chart filter option should a consultant recommend to provide this information?
A. Select date resolution on the hours tab
B. Select hours absences and overtime on the utilization tab
C. Select sort by average utilization on the resources tab
D. Select travel time and breaks as skills on the skills tab
View answer
Correct Answer: C
Question #27
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
A. Give the Minimize Travel Service Objective the highest weight
B. Remove the ASAP Service Objective
C. Remove the Match Location Work Rule
D. Add the Maximum Travel From Home Work Rule
View answer
Correct Answer: A
Question #28
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day.How should the dispatcher update the service appointment?
A. Create the report to identify the service appointment in the area of notified service resources
B. Configure a new scheduling policy to change service appointment
C. Push reschedule notifications to service service resource using the field service lightning mobile app
D. Create a map polygon of affected area to select service appointment for rescheduling
View answer
Correct Answer: D
Question #29
Universal Containers has customers who have previously negotiated pricing on some products. Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
A. Create customer-specific Price Books and add all products as Price Book Entries
B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries
C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries
D. Utilize a custom Global Price Book and add all products as Price Book Entries
View answer
Correct Answer: C
Question #30
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead ofseeing the complete status update.Which two troubleshooting steps should a consultant take to resolve the issue?Choose 2 answers
A. Conform the technician mobile device is online
B. Investigate work order life cycle
C. Verify the dispatcher ran the service appointment data job
D. Review service appointment automation
View answer
Correct Answer: AD

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