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Latest Salesforce Experience Cloud Consultant Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF islooking to automate as part of a broaddigital transformation initiative.In what three ways can Salesforce Partnership Management (PRM) help DF?Choose 3 answers
A. Automating partner onboarding process
B. Helping partners manage their payments and file taxes
C. Providing reports and dashboards access to partners
D. Preventing channel conflict
View answer
Correct Answer: ACD
Question #2
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.Which template should UC select?
A. Customer Account Portal
B. Help Center
C. Partner Central
D. Build Your Own
View answer
Correct Answer: C
Question #3
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.How should an administrator accomplish this?
A. Create a page variation for EMEA, configure the Theme, and include a different Hero component
B. Create a page variation for EMEA,configure the flexible page layout, and include a different Hero component
C. Use the same page variation for EMEA and include multiple targeted HTML components
D. Use the same page variation for EMEA, include multiple Hero components, and target each ,component
View answer
Correct Answer: B
Question #4
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on thesite.Which two Experience Cloud features should UC focus on as it starts building out the site?Choose 2 answers
A. Public Site Connect
B. Document Library Model (DLM)
C. Guest user and public access settings
D. Content Delivery Networkto create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:Guest user and public access settings
View answer
Correct Answer: CD
Question #5
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.Which three considerations should NMH keep in mind for records created by guest users?Choose 3 answers
A. Queues cannot be assigned as owners of records created by guest users
B. When possible, oneshould create and assign queues as owners of records created by quest users
C. Setting the default owner for records created by guests is an option in Experience Cloud sites
D. Default owner does not need Read/Write access to view the records created byguest users
E. Any active user in an org can be assigned as the default owner of records created by guest users
View answer
Correct Answer: ACE
Question #6
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
A. Create partner roles in the same branch in your Role Hierarchy
B. Create partner roles in a separate branch in your RoleHierarchy
C. Grant partner users access to the partner account using a Sharing Rule,
D. Reduce the number of roles to one to improve system performance
View answer
Correct Answer: BC
Question #7
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
A. Custom list views for custom objects are not included as dependencies
B. Custom list views for custom objects are included as dependencies
C. Custom list views for standard objects are not included as dependencies
D. Custom list views for standard objects are included as dependencies
View answer
Correct Answer: ABC
Question #8
Which two statements regarding data categories are true? Choose 2 answers
A. Child roles cannot see more data categories than their parent role
B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default
C. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included
D. Translated articles will not follow the master article data category
View answer
Correct Answer: AB
Question #9
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Which two settings need to be configured on the draft article before it is published? Choose 2 answers
A. Visible to Partnercorrect
B. Visible in Public Knowledge Base
C. Visible to Employee
D. Visible to Guest Usercorrect
View answer
Correct Answer: AD
Question #10
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience. Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
A. Create a permission set
B. Select a permission set for a given experience
C. Select the profile for a given experience
D. Edit the applicable user profile
View answer
Correct Answer: AB
Question #11
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
A. Changing the Salesforce CDN overwrites LDS defaults
B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain
C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object
D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages
View answer
Correct Answer: B
Question #12
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A. Administrator in Workspaces
B. Content Management in Workspacescorrect
C. Community Setting
D. Branding Sets
View answer
Correct Answer: B
Question #13
How can records owned by Customer Community users be shared with internal users?
A. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set
B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users
C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set
D. Use the standard is Owned By External User checkbox on records to create a criteria- based sharing rule to share records owned by Customer Community users with all internal users
View answer
Correct Answer: B
Question #14
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers
A. Check whether a custom robots
B. Check whether the Experience site is public and activated
C. Check whether the SEO Institute has provided the approval for the site with end date
D. Check whether manual sitemap refresh happens on the last day of every month
View answer
Correct Answer: AB
Question #15
Northern Trail Qutfitters implemented a chatbot on its Experience site. Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers
A. Number of lead records createdcorrect
B. CSAT (Customer Satisfaction score)correct
C. Case deflectioncorrect
D. Average Handle Time compared to Bot Session Timecorrect
E. Case Type byIssue
View answer
Correct Answer: ABCD
Question #16
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies. Which functionality will meet the requirement best?
A. Manually share cases
B. Move users who need case access to a higher level in the Role Hierarchy
C. Configure an External Account Hierarchy
D. Create a Sharing Set for theAccount
View answer
Correct Answer: C
Question #17
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers. OR's Management team has decided to removeall the spammers' posts and comments from the Experience Cloud site.What should the Experience Cloud consultant recommend to remove them?
A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments
B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments
C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually
D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action
View answer
Correct Answer: A
Question #18
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners. Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers
A. Create Lead Record Types for Lead Distribution
B. Enable “Lead Sharing" in Digital Experience settings
C. Create a separate channel for partners in PRM Workspaces
D. Create Page Layouts far Lead Distribution
View answer
Correct Answer: AD
Question #19
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web. What could be the possible issue here?
A. The manager has been given the Manage Profiles and Permission Sets permission
B. The manager has been given the Manage Customer Users permission
C. The manager has been given the Manage User permission
D. The manager has been given the Manage External Users permission
View answer
Correct Answer: A
Question #20
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co-marketing with partners.Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?Choose 3 answers
A. Partner Value Score Matrix
B. Case Escalation
C. Al-Powered Knowledge Base
D. Partner Incentivization Map
E. Chat
View answer
Correct Answer: BCE
Question #21
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.What should the Experience Cloud consultant recommend for record sharing?
A. Role Hierarchy
B. Sharing Set
C. Sharing Rule
D. Super User
View answer
Correct Answer: C
Question #22
What are three valid topic types? Choose 3 answers
A. Featured Topic
B. Content Topic
C. Trending Topic
D. Navigational Topic
E. Standard Topic
View answer
Correct Answer: ACE
Question #23
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal
B. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty
C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account
View answer
Correct Answer: A
Question #24
To which three objects can the Partner Super Useraccess be applied? Choose 3 answers
A. Opportunities
B. Accounts
C. Cases
D. Custom Objects
E. Campaigns
View answer
Correct Answer: ABD
Question #25
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
A. Data Category Visibility
B. Content Management
C. Automatic Topic Assignment
D. Org-Wide Defaults
View answer
Correct Answer: A
Question #26
Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents. What is the first step the system administrator should take to create the site?
A. Update organization-wide settings
B. Enable Search Engine Optimization (SEO)
C. Enable Digital Experiences
D. Configure the default login
View answer
Correct Answer: C
Question #27
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.What are the two ways the consultant should associate the articles with topics?Choose 2 answers
A. Select the appropriate topics on the Knowledge tab within Lightning Experience
B. Allow guest users to tag displayed articles with relevant topics on a public page
C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces
D. Manually add one or more topics to each article within Workspaces
View answer
Correct Answer: AD
Question #28
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites. What should UC do to accomplish this?
A. Create a custom theme to apply to all Experience sites
B. Reference a shared Bootstrap CSS file in all of the sites
C. Create a custom template to apply to all Experience sites
D. Send the style guide to Experience managers to implement
View answer
Correct Answer: D
Question #29
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers. Who will be able to view the Rich Content Editor component?
A. All Platinum customers
B. All customers from California
C. All customers
D. All Platinum customers from Californiacorrect
View answer
Correct Answer: D
Question #30
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience. What should an Experience Cloud consultant re
A. Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites
B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider
C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service
D. Create custom Apex handlers using login method from site class to sign in users from one community to the other
View answer
Correct Answer: C

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