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Latest Salesforce Energy and Utilities Cloud Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
A. Metadata API
B. Streaming data API
C. SSO data access
D. Omnichannel data access
View answer
Correct Answer: D
Question #2
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
A. Energy and Utilities Cloud for Digital Experience User
B. Energy and Utilities Base
C. Energy and Utilities Base for Digital Experience Partnercorrect
D. Energy and Utilities Base Service
View answer
Correct Answer: C
Question #3
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
A. Metadata API
B. Streaming data API
C. SSO data access
D. Omnichannel data accesscorrect
View answer
Correct Answer: D
Question #4
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
A. Metadata API
B. Streaming data API
C. SSO data access
D. Omnichannel data accesscorrect
View answer
Correct Answer: D
Question #5
An energy company wants to calculate the estimated monthly amount a customer needs to pay. How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
A. Using onetime price
B. Using monthly recurring price
C. Using a subscription pricing plan
D. Using usage pricecorrect
View answer
Correct Answer: D
Question #6
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
A. Service Account
B. Account
C. Billcorrect
D. Statement
View answer
Correct Answer: C
Question #7
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system. What is the recommended way to design it in Energy and Utilities Cloud?
A. A picklist attribute can be configured and associated to the base object type
B. A picklist attribute can be configured and associated to each product individual^
C. A Velocity Picklist can be configured and related to Produc12 object
D. A picklist field can be added to the Prodoct2 objectcorrect
View answer
Correct Answer: D
Question #8
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-endexperiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning withemployee transformation.What solution component of Energy and Utilities Cloud should be recommended and mapped to get themstarted on the transformation journey?
A. Partner Management
B. utility 360
C. utility Cx
View answer
Correct Answer: B
Question #9
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently. Which two approaches can the consultant take to achieve a consensus while building trust?
A. Focus primarily on the contractor organization's concerns
B. Propose compromises between stakeholders that could result in collective positive outcomes
C. Demonstrate expertise right away to achieve the fastest stakeholder agreement
D. Ask probing questions to understand and document the needs of all stakeholders
View answer
Correct Answer: ABD
Question #10
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?
A. Identify the data sources to generate the customer's new connections reports and dashboardscorrect
B. Define the business stakeholders for the customer's new connections process
C. Define the data to be migrated for the customer's connections process
D. Define the metrics to measure the customer's new connections process
View answer
Correct Answer: AD
Question #11
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes inEnergy and Utility Cloud, The usage information is stored in a third-party system with available APIs.Which three steps must the consultant complete to achieve the required outcome?Choose 3 answers
A. Configure Integration Procedure to fetch the data from the third-party system using available APIs
B. Configure integration with Meter Data Management System
C. Configure integration with Customer Information System
D. Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
E. Create a new Move Out process to invoke the Integration Procedure and present the result to the user
View answer
Correct Answer: ADE
Question #12
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?
A. Identify the data sources to generate the customer's new connections reports and dashboards
B. Define the business stakeholders for the customer's new connections process
C. Define the data to be migrated for the customer's connections process
D. Define the metrics to measure the customer's new connections process
View answer
Correct Answer: AD
Question #13
Which three features are included in the Energy and Utilities Cloud Console?
A. Customer Storycorrect
B. Multiple tabs, such as Overview
C. Configuration options with significant coding
D. Rate Comparisoncorrect
E. Customer 360 viewcorrect
View answer
Correct Answer: ABDE
Question #14
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?Choose 2 answers
A. Confirm customer entitlements for field service appointments
B. See a list of all service and work types available in the system
C. Accurately confirm and verify customer details
D. Check available field service time slots for the week
View answer
Correct Answer: AC
Question #15
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?
A. Identify the data sources to generate the customer's new connections reports and dashboards
B. Define the business stakeholders for the customer's new connections process
C. Define the data to be migrated for the customer's connections process
D. Define the metrics to measure the customer's new connections process
View answer
Correct Answer: AD
Question #16
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
A. Establish a testing and validation process to ensure that the data is accurate and complete
B. Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools
C. Assess the data m the legacy system to determine what needs to be migrated and what can be left behindcorrect
D. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
View answer
Correct Answer: C
Question #17
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?
A. The team should follow the documentation and migrate the required components into the* development environment
B. The team needs to copy and paste the required components from their trial environment into their development environment
C. The team should take a look at the application code, and then go and re-type the code into their development environment
D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment
View answer
Correct Answer: A
Question #18
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
A. Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded
B. The solution is ready to be used without any post-installation steps
C. The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps
D. The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation
View answer
Correct Answer: D
Question #19
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object. How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
A. Create a custom formula m DataRaptor Load
B. Create an Apex Class
C. Create a custom field in the Contract object
D. Create a custom formula m DataRaptor Extractcorrect
View answer
Correct Answer: D
Question #20
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal. What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
A. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
View answer
Correct Answer: B
Question #21
An energy company wants to sell additional commodity products related to services other than electricity and gas. Which three enhancements need to be considered?
A. Extend the value list on the status picklist for casescorrect
B. Extend the value list on the product family picklist for product object
C. Extend the value list on the service type picklist for service pointscorrect
D. Extend the entries of record types on account object
E. Extend the entries of record types on inventory item object
View answer
Correct Answer: ABCE
Question #22
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order. How can a consultant achieve this without custom code?
A. Creating Apex trigger
B. Adding fields in CPQ configuration
C. Adding fields in Checkout method
D. Using Field Mappercorrect
View answer
Correct Answer: D
Question #23
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts. Which two functionalities should the energy and utilities consultant use for the customer data model?
A. Use the Account Contact Relation objectcorrect
B. Use the Consumer Account record typecorrect
C. Enable Person Accounts to model consumers
D. Use Contacts just for B2B scenarios
View answer
Correct Answer: ABC
Question #24
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign. Which two features of Contract Lifecycle Management and OmniStudio can be used?
A. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
B. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature
C. An Integration Procedure with an HTTP action is needed to integrate with DocuSign
D. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
View answer
Correct Answer: BD
Question #25
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system. What is the recommended way to design it in Energy and Utilities Cloud?
A. A picklist attribute can be configured and associated to the base object type
B. A picklist attribute can be configured and associated to each product individual^
C. A Velocity Picklist can be configured and related to Produc12 object
D. A picklist field can be added to the Prodoct2 objectcorrect
View answer
Correct Answer: D
Question #26
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
A. Some customers existed on a legacy billing system from previous contracts
B. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
C. The potential customer began their journey using WhatsApp
D. Credit ratings are actively used as a pricing input for small and medium business customers
View answer
Correct Answer: BD
Question #27
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360 - degree view that allows the customer service agents of the company to see the following information in one glance ? Identify the caller ? Provide answers to questions about billing. consumption, and payments ? Add meter readings ? Manage user complaints. ? Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve t
A. Configure the Energy and Utilities Contact Center Console available m the process horary
B. Configure a custom Salesforce Service Cloud console
C. Configure custom OmniScripts and FlexCards to cover the requirements
D. Assign the relevant lightning pages to the energy company's service agent user profile
View answer
Correct Answer: AC
Question #28
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts. Which two functionalities should the energy and utilities consultant use for the customer data model?
A. Use the Account Contact Relation objectcorrect
B. Use the Consumer Account record typecorrect
C. Enable Person Accounts to model consumers
D. Use Contacts just for B2B scenarios
View answer
Correct Answer: ABC

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