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Latest Salesforce Agentforce Specialist Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?
A. The records related to the prompt have not been selected
B. The prompt has not been saved and activated,
C. A merge field has not been inserted in the prompt
View answer
Correct Answer: A
Question #2
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
A. Service AI Groundingcorrect
B. Work Summaries
C. Service Replies
View answer
Correct Answer: A
Question #3
Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?
A. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned
B. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses
C. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers
View answer
Correct Answer: B
Question #4
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.What should the Agentforce Specialist be aware of before enabling this feature?
A. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup
B. Custom Call Explorer actions need to be built before it can be configured
C. Call Explorer requires the Einstein Conversation Insights permission set to be enabled
View answer
Correct Answer: C
Question #5
When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?
A. It shows the full text that is sent to the Trust Layer
B. It shows the response from the LLM based on the sample record
C. It shows which sensitive data is masked before it is sent to the LL
View answer
Correct Answer: B
Question #6
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
A. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products
B. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names
C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products
View answer
Correct Answer: A
Question #7
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?
A. Einstein Service Replies
B. Einstein Reply Recommendationscorrect
C. Einstein Knowledge Recommendations
View answer
Correct Answer: B
Question #8
When creating a custom retriever in Einstein Studio, which step is considered essential?
A. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results
B. Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt
C. Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method
View answer
Correct Answer: A
Question #9
Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?
A. Record summary prompt template
B. Email generation prompt template
C. Flex prompt templatecorrect
View answer
Correct Answer: C
Question #10
What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
A. View the user click path that led to each copilot action
B. View session data including user Input and copilot responses for sessions over the past 7 days
C. Generate details reports on all Copilot conversations over any time period
View answer
Correct Answer: B
Question #11
An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?
A. Agent Event Logs dashboard
B. AI Audit and Feedback Data dashboard
C. User Utterances dashboard
View answer
Correct Answer: C
Question #12
Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?
A. Create a prompt template passing in a special custom object that connects the records temporarily
B. Create a prompt template-triggered flow to access the data from standard and custom objects
C. Create a Flex template to add resources with standard and custom objects as inputs
D. Use a Record Snapshot to combine data from unrelated objects into a single prompt
View answer
Correct Answer: C
Question #13
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
A. The number of tokens generated by the dynamic nature of the prompt template will vary by record
B. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding
C. The number of tokens that can be processed by the LLM varies with total user demand
View answer
Correct Answer: A
Question #14
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must: Semantically search HR policies, compliance guidelines, and company procedures. Ensure responses are grounded on published Knowledge. Allow Knowledge updates to be reflected immediately without manual reconfiguration. What should UC do to ensure the agent retrieves the right information?
A. Enable the agent to search all internal records and past customer inquiries
B. Set up an Agentforce Data Library to store and index policy documents for AI retrieval
C. Manually add policy responses into the AI model to prevent hallucinations
View answer
Correct Answer: B
Question #15
Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?
A. Einstein Reply Recommendations and Case Classification
B. Einstein Reply Recommendations and Case Summariescorrect
C. Einstein Service Replies and Work Summaries
View answer
Correct Answer: B
Question #16
Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?
A. SDR Agent must be deployed in the Messaging channel
B. SDR Agent only works in the Email channel
C. SDR Agent must also be deployed on the company website
View answer
Correct Answer: A
Question #17
What is the importance of Action Instructions when creating a custom Agent action?
A. Action Instructions define the expected user experience of an action
B. Action Instructions tell the user how to call this action in a conversation
C. Action Instructions tell the large language model (LLM) which action to use
View answer
Correct Answer: A
Question #18
Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?
A. Find Similar Deals
B. Create Account Plan
C. Create Close Plancorrect
View answer
Correct Answer: C
Question #19
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
A. Route Work Actioncorrect
B. Assignment
C. Decision
View answer
Correct Answer: A
Question #20
Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?
A. General Q&A topic and Knowledge Article Answers action
B. General CRM topic and Answers Questions with LLM Action
C. General FAQ topic and Answers Questions with Knowledge Action
View answer
Correct Answer: C
Question #21
What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?
A. Activities such as tasks and events are excluded
B. Empty data, such as fields without values or sections without limits, is filtered out
C. Email addresses associated with the object are excluded
View answer
Correct Answer: A
Question #22
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
A. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data
C. Access the audit trail in Setup and export all user-generated prompts
View answer
Correct Answer: A
Question #23
How does the AI Retriever function within Data Cloud?
A. It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information
B. It monitors and aggregates data quality metrics across various data pipelines to ensure only high-integrity data is used for strategic decision-making
C. It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting
View answer
Correct Answer: A
Question #24
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
A. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data
C. Access the audit trail in Setup and export all user-generated prompts
View answer
Correct Answer: A
Question #25
Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?
A. SDR Agent must be deployed in the Messaging channel
B. SDR Agent only works in the Email channel
C. SDR Agent must also be deployed on the company website
View answer
Correct Answer: A
Question #26
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?
A. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent
B. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness
C. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template
View answer
Correct Answer: C
Question #27
Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?
A. Configure page layout of the master record type
B. Create a field set for all the fields to be grounded
C. Enable and configure dynamic form for the object
View answer
Correct Answer: B
Question #28
Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field. What is the most likely cause of the issue?
A. The user does not have the Prompt Template User permission set assigned
B. The prompt template associated with summary field is not activated for that user
C. The user does not have the field Generative AI User permission set assigned
View answer
Correct Answer: C
Question #29
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it’s routed properly?
A. Messagingcorrect
B. Route Work Action
C. Live Agent
View answer
Correct Answer: A
Question #30
Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?
A. Action Triggers
B. Instructionscorrect
C. Output Types
View answer
Correct Answer: B

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