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ITIL 4 Foundation Mock Exams, Free Questions and Answers | SPOTO

The ITIL 4 Foundation exam is an essential certification for those looking to understand the core concepts of IT service management. This exam focuses on key ITIL principles, such as the service value system, the four dimensions of service management, and the ITIL guiding principles. SPOTO offers free ITIL 4 Foundation mock exams that provide a valuable opportunity to practice with real exam-style questions and answers. These free questions and answers help familiarize candidates with the format of the exam, ensuring that they are well-prepared. SPOTO’s mock exams offer in-depth explanations of the answers, allowing you to understand the reasoning behind each solution. Whether you’re new to ITIL or refining your knowledge, SPOTO’s ITIL 4 Foundation mock tests are a crucial resource for exam success.
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Question #1
What is the CORRECT order for the three phases of problem management?
A. roblem control, error control problem identification
B. rror control, problem control, problem identification
C. roblem identification problem control error control
D. roblem identification error control problem control
View answer
Correct Answer: C

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Question #2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. ervice level management
B. T operations management
C. apacity management
D. ncident management
View answer
Correct Answer: B
Question #3
Which of the following options is a hierarchy that is used in knowledge management?
A. isdom - Information - Data - Knowledge
B. ata - Information - Knowledge - Wisdom
C. nowledge - Wisdom - Information - Data
D. nformation - Data - Knowledge - Wisdom
View answer
Correct Answer: B
Question #4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. ervice design: Design the processes
B. ervice strategy: Develop the offerings
C. ervice transition: Plan and prepare for deployment
D. ervice operation: IT operations management
View answer
Correct Answer: A
Question #5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A. roprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. ublic frameworks are always cheaper to adopt
C. ublic frameworks are prescriptive and tell you exactly what to do
D. roprietary knowledge has been tested in a wide range of environments
View answer
Correct Answer: A
Question #6
Which of the following is an objective of business relationship management?
A. o identify patterns of business activity
B. o ensure high levels of customer satisfaction
C. o secure funding to manage the provision of services
D. o ensure strategic plans for IT services exist
View answer
Correct Answer: B
Question #7
The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?
A. eople, process, partners, performance
B. erformance, process, products, plans
C. eople, process, products, partners
D. eople, products, plans, partners
View answer
Correct Answer: C
Question #8
Which of the following BEST describes service strategies value to the business?
A. llows higher volumes of successful change
B. eduction in unplanned costs through optimized handling of service outages
C. eduction in the duration and frequency of service outages
D. nabling the service provider to have a clear understanding of what levels of service will make their customers successful
View answer
Correct Answer: D
Question #9
Which two processes will contribute MOST to enabling effective problem detection?
A. ncident and financial management
B. hange and release and deployment management
C. ncident and event management
D. nowledge and service level management
View answer
Correct Answer: C
Question #10
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. hange proposal
B. hange policy
C. ervice request
D. isk register
View answer
Correct Answer: A

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