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Administration Essentials for New Admins (Salesforce ADM-201) Test Questions and Answers? | SPOTO

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Question #1
Users at Universal Containers need the ability to save email templates in the following folder:"Unified Public Email Templates"Currently, users are unable to do so.Which action should a System Administrator take to allow users to save emails to this folder?
A. Navigate to the profile of each user and check the box for Manage Public Templates
B. Navigate to the email templates and manually share each with the specific users
C. Navigate to the email templates and manually share each with the Profile of the specific users
D. Navigate to the user record and check the box for Manage Public Templates
View answer
Correct Answer: C
Question #2
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers
A. Maximum invalid login attempts
B. Prohibited password values
C. Require use of Password Manager App
D. Password complexity requirements
E. Number of days until expiration
View answer
Correct Answer: ADE
Question #3
In which two locations can a system administrator assign a page layout? (Choose two.)
A. Role
B. Profile
C. App
D. Record Type
View answer
Correct Answer: BD
Question #4
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.What will the administrator find when troubleshooting this issue?
A. An escalation rule is changing the case owner on case creation
B. The Assignment Rule checkbox is selected by default
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template
View answer
Correct Answer: B
Question #5
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.What case management tools need to be utilized for this requirement?
A. Auto-response rules, Macros, Entitlements
B. Auto-response rules, Queues, Macros
C. Auto-response rules, Queues, Escalation Rules
D. Auto-response rules, Entitlements, Escalation Rules
View answer
Correct Answer: A
Question #6
Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November 8. The opportunity is edited before November 8, however, and no longer meets the criteria.What happens to the time-dependent action?
A. It will execute on November 15
B. It will execute on November 8
C. It is automatically removed from the queue
D. It is put on hold
View answer
Correct Answer: C

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