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ServiceNow CIS-ITSM Exam Questions and Answers 2024, ServiceNow Practice Questions | SPOTO

The ServiceNow CIS-ITSM Exam is a vital certification for IT professionals aiming to validate their expertise in ServiceNow IT Service Management (ITSM) solutions. Designed for ITSM specialists, this certification evaluates knowledge of incident management, change management, problem management, and ServiceNow best practices. SPOTO offers comprehensive ServiceNow CIS-ITSM practice questions and answers for 2024, allowing candidates to prepare efficiently with updated and accurate exam content. With SPOTO’s expert preparation resources, you can enhance your readiness and increase your chances of passing the exam on your first attempt. These practice questions mimic the actual exam structure and ensure candidates are confident and well-prepared. Start your preparation today with SPOTO's trusted ServiceNow CIS-ITSM certification dumps and ensure your success.

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Question #1
In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
A. The incident is automatically moved to a Closed state
B. A notification is sent to the Assignment Group manager requesting review of the incident record
C. A notification is sent to the Assigned to user requesting a review of the incident record
D. A post incident report is automatically created
View answer
Correct Answer: A
Question #2
How to modify the attributes copied from a problem into a change when creating a change from a problem?
A. Modify the "com
B. Modify the "com
C. Modify the UI Action script that is used to create change
D. Modify the "com
View answer
Correct Answer: C
Question #3
The Incident Variable Editor is used to display on which of these records?
A. Catalog items
B. Catalog tasks
C. Incidents created via Now Mobile
D. Incidents created via record producer
View answer
Correct Answer: D
Question #4
What defines when a problem record can automatically move from the New to Assess state?
A. Problem state UI action
B. ProblemUtils script include
C. Update Problem State to Assess business rule
D. Problem state UI policy
View answer
Correct Answer: C
Question #5
Conflict detection in change management can identify conflicts from which of the following reasons?
A. The change schedule is during blackout periods
B. The CI is not in the maintenance window
C. Existing scheduled changes to the CI
D. The change scheduled is outside of business hours
View answer
Correct Answer: A, B, C
Question #6
What can you use to explore the CMDB hierarchy and table definitions?
A. CI Manager
B. CMDB Manager
C. CMDB Schema
D. CI Class Manager
View answer
Correct Answer: D
Question #7
Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?
A. Knowledge Use [kb_use]
B. Knowledge Feedback [kb_feedback]
C. Knowledge [kb_knowledge]
D. Knowledge Search Log [ts_query_kb]
View answer
Correct Answer: A
Question #8
When creating a problem record from an incident record, which element defines the field mapping between the two?
A. Create Problem UI action
B. ProblemUtils script include
C. Problem created from Incidents system property (com
D. ProblemV2Util script include
View answer
Correct Answer: C
Question #9
Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?
A. Assignment Group
B. Support Group
C. Change Control
D. Managed By
View answer
Correct Answer: B
Question #10
Which role has the ability to create a new CI class?
A. admin
B. itil_admin+itil
C. ecmdb_admin
D. app_admin
View answer
Correct Answer: A, B

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