Salesforce Public Sector Solutions Exam Questions and Answers,

Question #1

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Create a master - detail relationship between Regulatory Code and Assessment Indicator

B. Use the Regulatory Code Assessment Indicator junction object

C. Use the Assessment Indicator Regulatory Code junction object

D. Create a lookup relationship on both objects to a junction object called Regulatory Code Map

View answer

Correct Answer: C

Question #2

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow

B. Product Schedule

C. Person Accountscorrect

D. Custom Object for Applications

View answer

Correct Answer: C

Question #3

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A. OmniStudio Tracking Service

B. Field tracking services

C. Event Monitoringcorrect

D. Roll Up libraries

View answer

Correct Answer: C

Question #4

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A. Install the ERM for PSS Managed Package

B. Enable Person Account

C. Enable Email-to-Case

D. Enable Web-to-Case

E. Install the ERM for PSS Unmanaged Package

View answer

Correct Answer: ABD

Question #5

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

A. Assign permissions and permission sets for application forms

B. Enable Intelligent Document Automation

C. Turn on Document Checklist

D. Create a document type under Notes and Attachment

E. Create a Document Type

View answer

Correct Answer: BCE

Question #6

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio

B. Action Planscorrect

C. Data Raptors

D. Business Rules Engine

View answer

Correct Answer: B

Question #7

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.Which three tasks must be completed or checked before installing the Omnistudio Package?

A. Enable Orders

B. Enable Assets

C. Enable Person Accounts

D. Ensure the email deliverability access level is set to "All email"

E. Confirm browser settings meet published minimum requirements

View answer

Correct Answer: BCD

Question #8

A public sector agency has implemented Public Sector Solutions for Licenses and Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).What feature of Public Sector Solutions can be leveraged to meet this requirement?

A. DataRaptor

B. Integration Procedure

C. FlexCard

D. OmniScript

View answer

Correct Answer: D

Question #9

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.What can the Technical

A. Change the Organization-Wide Default settings for Case to Public Read/Write

B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases

C. Create or modify a permission set that gives access to Cases owned by the support team

D. Create or modify a share group for the Profile used for the Site that gives access to Cases

View answer

Correct Answer: B

Question #10

A Public Sector Organization (PSO has installed Grants Management and wouldlike to ensure that users cannot self-register on the Experience Cloud site, as thePSO would like to register users for now manually.What configuration should the Technical Consultant perform to meet thisrequirement?

A. Enable self-registration in the Digital Experiences setup menu

B. Update the appropriate contact page layouts and add the 'Register User' action

C. Update the appropriate contact page layouts and add the 'Enable Customer User' action

D. Enable manual registration in the Digital Experiences setup menu

View answer

Correct Answer: C

Question #11

The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

A. There are no Visit records

B. There are no active Action Plan Templates

C. Person Accounts have not been enabled

D. There are no Violation records

View answer

Correct Answer: AT

Question #12

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Create a master-detail relationship between Regulatory Code and Assessment Indicator

B. Use the Regulatory Code Assessment Indicator junction objectcorrect

C. Use the Assessment Indicator Regulatory Code junction object

D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

View answer

Correct Answer: B

Question #13

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Communitycorrect

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

View answer

Correct Answer: A

Question #14

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A. Workshops, Schedule and Cost

B. Scope, Tools and Cost

C. Scope, Resources and Cost

D. Scope, Schedule and Cost

View answer

Correct Answer: D

Question #15

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these

A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

B. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

C. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license typecorrect

View answer

Correct Answer: D

Question #16

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A. Install the ERM for PSS Managed Packagecorrect

B. Enable Person Accountcorrect

C. Enable Email-to-Case

D. Enable Web-to-Casecorrect

E. Install the ERM for PSS Unmanaged Package

View answer

Correct Answer: ABD

Question #17

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio

B. Action Planscorrect

C. Data Raptors

D. Business Rules Engine

View answer

Correct Answer: B

Question #18

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.Which Experience Cloud template should they use?

A. Customer Account Portal

B. Aloha

C. Partner Central

D. Help Center

View answer

Correct Answer: C

Question #19

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A. Setup Audit Trail

B. Field History Tracking

C. Salesforce Shieldcorrect

D. Classic Encryption

View answer

Correct Answer: C

Question #20

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the “Business License Application” object to capture the details

B. Utilize the “Funding Program” object to capture the details

C. Utilize the “Funding Program Request” object to capture the details

D. Utilize “Fund’n9 Request” object to capture the details

View answer

Correct Answer: B

Question #21

A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Techni

A. Customer Community Licenses

B. Enable Chatter

C. Enable Web-to-Lead

D. Migrate Users to Lightning Experience

E. Customer Community Plus Licenses

View answer

Correct Answer: ABD

Question #22

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.Which features are required to automate the validation of the date of birth?

A. Files

B. Attachments

C. Intelligent Form Reader

D. Content

View answer

Correct Answer: C

Question #23

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Field Audit Trailcorrect

B. Setup Audit Trail

C. Event Monitoring

D. Platform Encryptioncorrect

View answer

Correct Answer: AD

Question #24

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.What tool(s

A. OmniChannel, Flows, Apex, and DataLoader

B. Scripts, Einstein Al, Assessments, and Grants

C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards

D. Application Form, Lightning Web Components, Communities, and Applications

View answer

Correct Answer: C

Question #25

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Create a master-detail relationship between Regulatory Code and Assessment Indicator

B. Use the Regulatory Code Assessment Indicator junction object

C. Use the Assessment Indicator Regulatory Code junction objectcorrect

D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

View answer

Correct Answer: C

Question #26

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Create a master-detail relationship between Regulatory Code and Assessment Indicator

B. Use the Regulatory Code Assessment Indicator junction object

C. Use the Assessment Indicator Regulatory Code junction object

D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

View answer

Correct Answer: C

Question #27

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A. OmniStudio Tracking Servicecorrect

B. Field tracking services

C. Event Monitoring

D. Roll Up libraries

View answer

Correct Answer: A

Question #28

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.How can the agency execute and confirm samples?

A. By utilizing the flows

B. By utilizing the expression sets in BRE module

C. By utilizing the integration procedures

D. By utilizing the combination of data raptors and integration procedures

View answer

Correct Answer: B

Question #29

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?

A. By utilizing the flows

B. By utilizing the expression sets in BRE modulecorrect

C. By utilizing the integration procedures

D. By utilizing the combination of data raptors and integration procedures

View answer

Correct Answer: B

Question #30

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Create a master-detail relationship between Regulatory Code and Assessment Indicator

B. Use the Regulatory Code Assessment Indicator junction objectcorrect

C. Use the Assessment Indicator Regulatory Code junction object

D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

View answer

Correct Answer: B

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Salesforce Public Sector Solutions Exam Questions and Answers, | SPOTO

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