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Salesforce FSL-201 Sample Questions and Answers | SPOTO

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Question #1
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Create a quick action on the work order to search the Knowledge base
B. Attach the relevant articles to the work order or work order line items
C. Update the Service Appointment page layout to include the Articles related list
D. Add the Knowledge Lightning component to the Field Service mobile app
View answer
Correct Answer: B
Question #2
Which configuration can universal containers use to brand the field service lightning mobile app?
A. Company logo
B. Company style sheets
C. Company address
D. Company colours
View answer
Correct Answer: A
Question #3
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
A. Change the Work Order with a closed status of "Cancelled
B. Change the Work Order with a status of "New
C. Re-use the existing Work Order for the follow-up
D. Create a child Work Order for the follow-up Work Order
View answer
Correct Answer: AC

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