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Salesforce FSL-201 Preparation Quiz | SPOTO

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Question #1
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
A. Proactively adjust Service Contracts
B. More accurately assign Work Orders based on skills
C. Proactively adjust to address demand fluctuations
D. More consistently meet customer response times
View answer
Correct Answer: BC
Question #2
One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
A. Service territory number
B. Service territories
C. Service appointment
D. Account
View answer
Correct Answer: D
Question #3
An employee at Universal Containers performs the role of a Dispatcher and a Technician.How should a Consultant configure Salesforce Field Service to support this behavior?
A. Create one Service Resource and assign the relevant Permission Set Licenses
B. Create two Service Resources and assign them to the employee
C. Create one Service Resource and assign the Technician and Dispatcher role
D. Create two Skills records and assign them to the Service Resource record
View answer
Correct Answer: A
Question #4
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
A. Add the resources as a required resource on the contact
B. Add the resources as a required resource on the work order
C. Add the resources as a required resource on the asset
D. Add the resources as a required resource on the account
View answer
Correct Answer: D
Question #5
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
A. Parent/Child Work Orders
B. Cases Only
C. Cases and Work Orders
D. Work Orders only
View answer
Correct Answer: A
Question #6
Which three objects are associated with the work type? Choose 3 answers
A. Skills
B. Products
C. Article
D. Service appointment
E. Resource
View answer
Correct Answer: ABC

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