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Salesforce CRT-271 Exam Sample Questions | SPOTO

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Question #1
You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?
A. Build up a network of brand ambassadors and make them moderators in your community
B. Develop a lightning component that runs frequent promotions
C. Install the Communities Reports and Dashboards package from the AppExchange
D. Develop Reports and Dashboards built of the Network Object to understand insights from your communit
E. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
View answer
Correct Answer: C
Question #2
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?
A. Sharing Rules
B. Permission Sets
C. Public Groups
D. Profiles
E. Chatter Groups
View answer
Correct Answer: B
Question #3
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
A. Community Manager
B. Force
C. Community Builder
D. Sites Settings
E. Community Settings
View answer
Correct Answer: A
Question #4
Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?
A. Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher
B. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
C. All users should access a Visualforce + Tabs community via a Desktop browser only
D. Android and iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
E. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
View answer
Correct Answer: D
Question #5
Universal Containers is launching a Community to provide a selfhelp channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Customer Community Plus License
B. Support Community License
C. Partner Community Plus License
D. Service Cloud License
View answer
Correct Answer: B

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