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Salesforce CRT-251 Exam Questions and Answers, Salesforce Sales Cloud Consultant | SPOTO

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Question #1
Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to team about and empathize with the customer? (Choose three.)
A. Shadowing
B. Embodying
C. Leading Workshops
D. Interviewing
E. Demonstrating
View answer
Correct Answer: ACD
Question #2
Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system. Which stage of the project lifecycle does this fall under?
A. Plan
B. Monitor and Control
C. Initiate
D. Execute
View answer
Correct Answer: A
Question #3
Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies. What should the Consultant advise?
A. Person Accounts cannot be related to Accounts in a hierarchy
B. Person Accounts can be disabled from Setup
C. Account hierarchy allows person Accounts
D. Person Accounts can only be child Accounts
View answer
Correct Answer: A
Question #4
Each product engineer at Cloud Kicks supports a specific product line. There are three product lines. Sales reps sell all of the company's product lines. Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their particular product line with Read-Only rights.What are two actions the consultant can take to meet the requirement? (Choose two.)
A. Manually assign each product engineer based on the opportunity product line
B. Enable Default Opportunity Teams for the opportunity
C. Create criteria-based opportunity sharing rules for each product line
D. Enable Default Account Teams for each product line
View answer
Correct Answer: AD
Question #5
When emails are synched into Salesforce by Einstein Activity Capture, how are the emails matched to Salesforce Lead and Contact record data?
A. Matching is based on standard Email and custom fields with a type of Email
B. Matching is based on the standard Email field
C. Matching is based on Last Name and the standard Email fields
D. Matching is based on First Name, Last Name and the standard Email fields
View answer
Correct Answer: B
Question #6
Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasting to all sales users. Which two statements should a consultant consider when enabling forecasting? Choose 2 answers
A. Opportunity Splits must be enabled at the same time
B. Multiple Forecast Types must be created and activated
C. A Single Category or Cumulative Forecast Rollup should be defined
D. The Forecast tab should be visible to easily view the forecasts
View answer
Correct Answer: CD
Question #7
CloudKicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy? Choose 3 answers
A. Insert Quotas using API
B. Add/update Quotas using the Data Import Wizard
C. Assign Quotas to a forecast period
D. Add/update Quotas using Data Loader
E. Configure Forecast Quotas
View answer
Correct Answer: ACD
Question #8
A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local Accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing a parent Account.Which recommendation meets this requirement?
A. Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts
B. Configure an after-save Flow to update a custom field on the parent Account with the total value of won Opportunities from the child Accounts
C. Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns
D. Create a Workflow Rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts
View answer
Correct Answer: B
Question #9
Cloud Kicks rtants its sales operations team to place orders for United States customers in Sales Ootid. The sales ops team needs to calculate sates tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.What should the consultant recommend to meet therequirement3
A. A formula field on the Order object
B. An app from the AppExchange
C. A screen flow for orders
D. A spreadsheet with formulas
View answer
Correct Answer: B
Question #10
Northern Trail Outfitters launched Salesforce for its EMEA subsidiary three months ago and wants to gain insight into usage and data quality. Which two options should a consultant recommend to meet this requirement? (Choose two.)
A. Download and analyze the Setup Audit Trail to determine number of new records per day
B. Install the Salesforce Adoption Dashboard from the AppExchange
C. Create a custom report of active users by role and set up a weekly report subscription
D. Create a custom report type using Account > Duplicate Record Set to identify potential duplicates
View answer
Correct Answer: BD

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