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Salesforce CRT-211 Exam Questions and Answers, | SPOTO

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Question #1
Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object.What is the recommended option to use when adding a field to Case Outcome?
A. Lookup relationship with Ready-Only sharing setting
B. Master-detail relationship with Read-Only sharing setting
C. Lookup relationship with Read/Write sharing setting
D. Mater-detail relationship with Read/Write sharing setting
View answer
Correct Answer: C
Question #2
What is used to deploy changes on Meta-Data to different org? Choose 2
A. Force
B. Username and password
C. Settings of Fields
D. Change Set
View answer
Correct Answer: AB
Question #3
You have downloaded an App from AppExchange and you want to make changes in that App. What should be type of Package?
A. Manage Package
B. UnManage Package
C. Automatic Package
D. Platinum Package
View answer
Correct Answer: B
Question #4
You have created a workflow to send email. However customer is complaining that they didn't received any alert. Workflow is running. How you will troubleshoot? Choose 2
A. Email Log
B. Debug Log
C. System Audit Trail
D. Workflow Monitor
View answer
Correct Answer: AB
Question #5
The VP of Sales wants to enforce a new B2B sales process for sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which action can an administrator use to automate this process? Choose 2
A. Workflow field update on the account
B. Cross object workflow field update
C. Workflow field update on the opportunity
D. Roll-up summary held on the account
View answer
Correct Answer: CD
Question #6
What is true about Salesforce Communities? Choose 2
A. Ideas tab is used by community users to submit, like and promote Ideas
B. Communities can be used by internal salesforce users only
C. Reputation level is the same across all communities
View answer
Correct Answer: AC
Question #7
Admin wants to delete approval process that is no longer used by management. What makes admin not to complete this request? Choose 2
A. Process is tied with email alert and field update
B. Process is not locked
C. Process has record associated
D. Process is set to active
View answer
Correct Answer: CD
Question #8
In deleting Meta-Data from a Developer Org., what tool can you use? Choose 2
A. Force
B. Dataloader
C. Force
D. Change Set
View answer
Correct Answer: AC
Question #9
What are the options in creating Price Books for Products? Choose 3
A. Standard Price
B. Product Price
C. List Price
D. Sales Price
E. Discount Price
View answer
Correct Answer: ACD
Question #10
Users report that the Industry picklist field is no longer visible on account records. What tool can an administrator use to troubleshoot this issue?
A. Field history tracking
B. Setup audit trail
C. Field audit history
D. Debug log
View answer
Correct Answer: B
Question #11
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object - level permission will the administrator need to provide to these users?
A. Read and Edit
B. View all
C. Delete
D. Merge
View answer
Correct Answer: B
Question #12
The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?
A. Create a permission set and grant edit access to all objects
B. Create a permission set and grant Customize Application permission
C. Create a delegated Administrator group
D. Create a new profile for the user and grant edit access to all objects
View answer
Correct Answer: B
Question #13
A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?
A. Price book entries need to be activated before users can use the new price book
B. Price book entries will not be created in the standard price book
C. Price book entries in price books that the user does not have access to will be created
D. Price book entries in price books that the user does not have access to will not be created
View answer
Correct Answer: D
Question #14
A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?
A. Create a Joined report using the Accounts report type and the Opportunities report types
B. Create a tabular report using the Account report type and add a cross filter using Opportunities
C. Create a custom report type for Accounts without Opportunities
D. Create a summary report using the Accounts report type with a formula field for opportunity count
View answer
Correct Answer: B
Question #15
Capability of Territory management:
A. In grants access to records regardless of ownership
B. It grants access to records based on profile
C. It grants access to record based on role hierarchy
D. It grants access to record based on Ownership
View answer
Correct Answer: A
Question #16
Universal Containers uses a custom object to track services called Work Items with a lookup to Accounts. The work Items records should only be visible by users that own the Account records. Which sharing setting provides the correct visibility?
A. Public Read/Write/Transfer
B. Controlled by Parent
C. Public Read Only
D. Private
View answer
Correct Answer: B
Question #17
What is allowed with Territory Management and the territory hierarchy but NOT with the standard Role Hierarchy? Choose 2
A. Grant access to records regardless of ownership
B. Allow multiple forecasts for each user
C. Allow visibility into direct reports' records for management
D. Grant access to related records based on account sharing
View answer
Correct Answer: BD
Question #18
Universal Container has set up a picklist dependency between Region and Zone on the Account object. The Sales manager has requested that when a user selects a region, a zone must also be selected. How can this be achieved?
A. Set default values for both picklist fields
B. Create a validation rule using IsPickVal()
C. Make the Zone field required on the page layout
D. Make both picklist fields required at field level
View answer
Correct Answer: B
Question #19
An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?
A. Delegated administrator log
B. Setup audit trail
C. Login history
D. Debug log
View answer
Correct Answer: B
Question #20
Universal Containers needs to create price books for sales representatives in multiple regions. How can the administrator meet this requirement?
A. Delete the products that are not needed by a region from the standard price book
B. Clone the standard price book and create a new price book for each region
C. Delete the standard price book and create a new price book for each region
D. Add new price book entries to the standard price book for each region
View answer
Correct Answer: B
Question #21
On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. How can an administrator accomplish this? Choose 2
A. Use the "Object Export" feature under data management
B. Configure "Schedule Export" option under data export
C. Use Data Exporter to export data each month
D. Use Data Loader to export the data each month
View answer
Correct Answer: AB
Question #22
Which features are available only in Collaborative forecast? Choose 2
A. You can Rename Forecast Category
B. You can use Territory Management
C. Default Forecast Currency Setting
D. Custom Fiscal Years
View answer
Correct Answer: AC
Question #23
What are types of tagging available in Library / Workspace / Content ? Choose 3
A. Open Tagging
B. Protected Tagging
C. Public Tagging
D. Private Tagging
E. Guided Tagging
F. Restricted Tagging
G. Open to all Tagging
View answer
Correct Answer: AEF
Question #24
Universal Container has a custom object to track complaints. They use a field to view related complaints. What is the relationship?
A. Master Detail Relationship
B. Junction Object
C. Look-up Relationship
D. Hierarchical Relationship
View answer
Correct Answer: D
Question #25
Sales manager wants to edit opportunity but is unable to do because he dont have Edit permission for Opportunity Object. So what does he needs to do to troubleshoot this?
A. Create a permission set to allow edit
B. Include in Team Selling
C. Change owd to read / write
D. Grant access in the hierarchy in OWD
View answer
Correct Answer: A
Question #26
Universal Container has NA, LATAM, EMEA and APAC regions. What is needed to resolve the issue on pricebook?
A. Create a separate pricebook for each region
B. Add a different list price for products depending on the region
C. Modify the Standard Price Book
D. Clone the standard pricebook and create separate pricebooks for each region
View answer
Correct Answer: D
Question #27
How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2
A. Enable restrictive tagging
B. Change Tagging Field to multiselect picklist
C. Enable workflow to send email alert for unnamed tags
D. Customize tags with contributor upon library creation
View answer
Correct Answer: AD
Question #28
An administrator notes that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the Salesforce merge feature, what steps should be taken to merge these accounts?
A. Merge the duplicate accounts, and the duplicate contacts will be merged automatically
B. Merge the duplicate contacts, and then merge the duplicate accounts
C. Merge the duplicate accounts, and then merge the duplicate contacts
D. Merge the duplicate accounts, and check the box that optionally merges the duplicate contacts
View answer
Correct Answer: C
Question #29
What will happen when you use dataloader to transfer a record to a new owner? Choose 2
A. Manual sharing rules will not be carried over
B. All owner base sharing will be recalculated
C. Account Teams will not be transferred
D. Criteria-based sharing rule will be recalculated
View answer
Correct Answer: AC
Question #30
Universal container's support team offer to track service level agreements for customer. Today, they manually look up contracts by name when customer calls. How can an administrator automate this process? Choose 2
A. Enable case feed and bed a contracts custom publisher to the case feed layout
B. Create a private chatter group for customers with high priority service level agreements
C. Enable entitlements and bed the tabs for entitlements and service contracts
D. Configure a work flow rule that sends an email alert of old cases to the support manager
View answer
Correct Answer: BC

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