PMP Certification Exam Questions & Practice Tests, Project Management Professional Certification

Question #1

A project manager is convinced that a contractor is requesting work outside of the project’s scope. What should the project manager do?

A. Create a change request

B. Review the scope statement with the contractor

C. Hold a project review meeting to address the issue with the project team

D. Inform the sponsor of the issue

View answer

Correct Answer: D

Question #2

Which type of analysis is used to examine project results through time to determine if performance is improving or deteriorating?

A. Control chart

B. Earned value

C. Variance

D. Trend

View answer

Correct Answer: A

Question #3

Which tools or techniques are used during the Close Project or Phase process?

A. Reserve analysis and expert judgment

B. Facilitation techniques and meetings

C. Expert judgment and analytical techniques

D. Performance reviews and meetings

View answer

Correct Answer: D

Question #4

Due to a change in market conditions, the project sponsor insists on a scope change for a project that is scheduled for completion in a month. In addition, the sponsor requires that the same schedule be maintained. What should the project manager do?

A. Propose project crashing

B. Seek formal approval from the change control board (CCB)

C. Discuss the issue with the stakeholders and modify the project management plan

D. Meet with the project team for ideas on how to move forward and modify the project charter

View answer

Correct Answer: C

Question #5

A project manager is working on a global project with local stakeholders in each region. When developing the resource management plan, how should the project manager structure the teams?

A. By functional group

B. By collocating the team

C. Asynchronously

D. Virtually

View answer

Correct Answer: A

Question #6

Which is one of the major outputs of Sequence Activities?

A. Responsibility assignment matrix (RAM)

B. Work breakdown structure (WBS) update

C. Project schedule network diagram

D. Mandatory dependencies list

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Correct Answer: C

Question #7

Which items are an output of the Perform Integrated Change Control process?

A. Work performance reports

B. Accepted deliverables

C. Project management plan updates

D. Organizational process assets

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Correct Answer: B

Question #8

A project is nearing completion when the project manager learns that a change in market regulations may impact the project. What should the project manager do?

A. Check the stakeholder register

B. Update the cost baseline

C. Review the risk management plan

D. Perform a cost-benefit analysis

View answer

Correct Answer: D

Question #9

What is the number of stakeholders, if the project has 28 potential communication channels?

A. 7

B. 8

C. 14

D. 16

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Correct Answer: A

Question #10

A project has a current cost performance index (CPI) of 1.25. To date, US$10,000 have been spent on performing the project work. What is the earned value of the work completed to date?

A. US$S000

B. US$9500

C. US$10,000

D. US$12,500

View answer

Correct Answer: S

Question #11

Which is a communication method used in the Report Performance process?

A. Expert judgment

B. Project management methodology

C. Stakeholder analysis

D. Status review meetings

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Correct Answer: C

Question #12

Stakeholders determine that the business case considers all lessons learned from previous projects. However, laws regulating the company’s operations have changed. What should the project manager use to resolve this situation?

A. Data analysis and the project statement of work (SOW)

B. Facilitation techniques and enterprise environmental factors

C. Facilitation techniques and the project charter

D. Alternatives and organizational process assets

View answer

Correct Answer: D

Question #13

Which technique helps to determine the risks that have the most potential impact on a project?

A. Cost risk simulation analysis

B. Expected monetary value analysis

C. Modeling and simulation

D. Sensitivity analysis

View answer

Correct Answer: C

Question #14

B. Which conflict resolution technique searches for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict?

A. Force/direct Withdraw/avoid

C. Compromise/reconcile

D. Collaborate/problem solve

View answer

Correct Answer: A

Question #15

On the WBS, the first level of decomposition may be displayed by using all the following EXCEPT______________

A. Phases of the project life cycle

B. Subcomponents

C. Major deliverables

D. Project organizational units

View answer

Correct Answer: B

Question #16

A project requires five tasks to complete. Task A begins on day 1 and will take two days to complete. Task B will take six days to complete and cannot begin until task A is finished. Task C will take four days to complete, cannot begin before task A is finished, and must be completed before task D begins. Task D will take eight days to complete and cannot begin until task B is finished. Task E will take one day to complete and cannot begin until task D is finished. What is the duration of the critical path?

A. 15 days

B. 17 days

C. 19 days

D. 21 days

View answer

Correct Answer: C

Question #17

One of the team members has been reporting their activities exclusively to their functional manager, instead of following the established procedure of activity reporting within the project management information system (PMIS). What should the project manager do?

A. Update the communications management plan to eliminate activity reporting in this particular case

B. Escalate the issue to the project sponsor, indicating a breach of the communications management plan

C. Review the communications management plan with the functional manager and the team member

D. Send the communications management plan to the functional manager and all team members

View answer

Correct Answer: C

Question #18

Two weeks into a new project, the project manager is involved in an accident. As a result, another project manager must be appointed. What should the new project manager update first?

A. Project management plan

B. Organizational process assets

C. Resource calendars

D. Project charter

View answer

Correct Answer: D

Question #19

A vendor has a contract to deliver products for a project on the first day of each month. An inspection reveals that some product components are not meeting design requirements. What should the project manager do next?

A. Request an audit of all deliverables, an apply penalties to the vendor

B. Demand the necessary corrections from the vendor, and update the progress report

C. Conduct an audit of all deliverables, and hire another vendor

D. Insist that the vendor make all necessary corrections, and update the risk register

View answer

Correct Answer: A

Question #20

Ensuring that projects and programs are reviewed to prioritize resource allocation is a focus of which of the following?

A. Project management

B. Program management

C. Portfolio management

D. Relationship management

View answer

Correct Answer: B

Question #21

A project needs preventative actions to meet security requirements and to avoid corrective actions if audited. One of the stakeholders does not agree with the success criteria. How should the project manager capture the performance in the closure report?

A. Align the report to the acceptance criteria and the definition of done (DoD)

B. Follow the actions necessary to satisfy the exit criteria

C. Use the schedule performance index (SPI) and cost performance index (CPI) to measure success

D. Refer to the project risks and issue register that was maintained throughout the project

View answer

Correct Answer: B

Question #22

A project manager preparing a project status update calculates that the cost performance index (CPI) is 1.1, and the schedule performance index (SPI) is 0.95. What is the project’s status?

A. Over budget and behind schedule

B. Under budget and behind schedule

C. Over budget and ahead of schedule

D. Under budget and ahead of schedule

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Correct Answer: C

Question #23

Any step recommended to bring expected future performance in line with the project management plan is called______________

A. Performance evaluation

B. Corrective action

C. Preventive action

D. Defect repair

View answer

Correct Answer: B

Question #24

An outside project resource advises the project manager that their contract is about to expire. What document should the project manager review to check this information and resolve the issue?

A. Organizational process assets

B. Project contract

C. Organization chart

D. Resource management plan

View answer

Correct Answer: B

Question #25

What happens to a stakeholder’s project influence over time?

A. Increases

B. DecreasesC

D. Has no bearing

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Correct Answer: C

Question #26

While preparing for project hand-over to the operations team, the project manager discovers that an audit report from an early project phase is missing. What should the project manager do?

A. Update the project documents

B. Ask the operations team to accept the project without the audit report

C. Inform the operations team about the missing audit report

D. Update the project management plan to remove the audit report from the required project documents list

View answer

Correct Answer: A

Question #27

A project sponsor asks to terminate a software installation project that is 80 percent complete. What should the project manager do first?

A. Follow the project management plan to close the project

B. Meet with the sponsor to discuss the possibility of continuing the project

C. Release the project team to other projects

D. Proceed to complete the installation, then close the project

View answer

Correct Answer: B

Question #28

The budget office has informed a project manager that cost variances for every project will be monitored at the work package level. What should the project manager do during the cost estimating activity in the project to make it possible to control cost at the work package level?

A. Use analogous estimating

B. Use the work breakdown structure (WBS)

C. Use parametric estimating

D. Estimate percent complete

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Correct Answer: B

Question #29

A project is behind schedule and over budget. As a result of increased stakeholder pressure, the project team has been placed under serious duress. This causes a conflict between the quality and production managers, with each blaming the other for the delays and cost overruns. What should the project manager do?

A. Meet with both managers, and ask them to immediately end the conflict to avoid negatively impacting the project

B. Discuss the situation with the stakeholders, and follow their suggestions for dealing with the conflict

C. Meet with the managers’ supervisors to discuss possible actions

D. Refer to the team charter for guidelines on how to deal with this conflict

View answer

Correct Answer: D

Question #30

During a multiple-year project, the client and contractors have differing opinions on the project’s deliverables, schedule, and quality. What should the project manager do to resolve this conflict?

A. Review the project management plan with the client

B. Develop the project schedule and ensure that the client agrees to it

C. Ensure that the client approves the quality management plan

D. Meet with the project team to discuss the deliverables

View answer

Correct Answer: A

Question #31

During a project’s final phase, the project manager evaluates project deliverables by comparing them to a similar, completed project. The project manager notices that previous mistakes are being repeated. What should the project manager improve to avoid future mistakes?

A. Implementation of lessons learned management techniques

B. Definition of the project scope statement

C. Creation of the work breakdown structure (WBS)

D. Application of quality control measures

View answer

Correct Answer: A

Question #32

The implementation of a large financial management software application has been successfully completed. The project manager is preparing to transfer the product to the IT support team. What is the support team responsible for after the hand-off is approved?

A. Providing application training to the finance department

B. Owning any pending project deliverables approved by the project’s steering committee

C. Maintaining the application and supporting users with software issues

D. Working with the project team to prepare the application’s user manual

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Correct Answer: B

Question #33

Closing a project phase should not be delayed until project completion because______________.

A. Useful information may be lost

B. The project manager may be reassigned

C. Project team members may be reassigned by that time

D. Sellers are anxious for payments

View answer

Correct Answer: D

Question #34

Cost variance (CV) is equal to earned value:

A. Minus actual cost [EV - AC]

B. Minus planned value [EV - PV]

D. Divided by planned value [EV/PV]

View answer

Correct Answer: D

Question #35

During project closure, the project manager finds it difficult to obtain successful project completion feedback. Some stakeholders disagree with the project’s success criteria and have been frustrated with the project from the beginning. To what should the project manager refer to address these concerns?

A. Project charter

B. Quality management plan

C. Scope statement

D. Requirements documentation

View answer

Correct Answer: D

Question #36

A project to develop a new product contains many stakeholers who are trying to influence the project but have conflicting interests. The project manager has only completed the project charter and is working on the project management plan, which only gives a high-level view of both the product specifications and the project scope. What should the project manager do next to build a detailed scope description?

A. Create the work breakdown structure (WBS)

B. Implement the Plan Scope Management process

C. Develop the scope statement with stakeholder input

D. List all concerns in the stakeholder engagement plan

View answer

Correct Answer: C

Question #37

The following chart contains information about the tasks in a project. Based on the chart, what is the schedule variance (SV) for Task 8?

A. -2,000

B. -1,000

C. 1,000

D. 2,000

View answer

Correct Answer: D

Question #38

A client approaches a design team member requesting that a current task to be stopped and a new concept be developed. This will significantly change the design, and impact the project budget and schedule. The team member asks the project manager for the next course of action. What should the project manager do?

A. Accept the request and make the changes

B. Refer to the Perform Integrated Change Control process

C. Ask the client to refrain from directly contacting team members

D. Hold a team meeting to discuss the request

View answer

Correct Answer: D

Question #39

An engaged team member is going above and beyond the project’s scope of work. The project manager realizes that the team member is not considering the schedule implications of their extra work. Which approach should the project manager use to address this situation while still maintaining engagement?

A. Discuss the schedule with the team member and come to a compromise

B. Identify the stakeholder that requested the scope changes

C. Allow the team member to continue to be proactive if the schedule is not affected

D. Request that the team member follows the change management process for the additional scope

View answer

Correct Answer: D

Question #40

A project manager is working on a critical project for the company. Expert team members indicate that they are also assigned to work on other initiatives and can no longer devote any time to their assigned activities. What should the project manager do first to resolve the issue?

A. Escalate the problem to the sponsor who can assign more staff to work on the project

B. Evaluate the impact and use optimization techniques to compensate for the delays

C. Speak to the functional manager and determine alternatives to address these activities

D. Implement the change control process and reduce the project scope to include less deliverables

View answer

Correct Answer: B

Question #41

A project manager and project team have successfully implemented a new product line at their company and are in the process of closing it out. The project manager has obtained acceptance from the internal customer, conducted reviews, and documented lessons learned. What documentation should be created in order to complete the project?

A. Project management plan updates and final product

B. Final product and organizational process assets updates

C. Scope baseline and final product

D. Cost performance baseline and final product

View answer

Correct Answer: A

Question #42

During project implementation, a project manager discovers that the quality of a deliverable does not meet the acceptance criteria. What should the project manager do next?

A. Report the nonconformance to the stakeholders

B. Perform a root cause analysis on the nonconformance

C. Review project performance indexes with the stakeholders

D. Add it to the issue log and determine corrective actions

View answer

Correct Answer: A

Question #43

While developing a project’s benefits management plan, a project manager receives input from some stakeholders that the project has very little value for the company. What should the project manager do next?

A. Use organizational process assets

B. Review the business case with all stakeholders

C. Notify the sponsor of the conflicting stakeholder concerns

D. Document the stakeholders’ input in the stakeholder engagement plan

View answer

Correct Answer: D

Question #44

A project manager meets with the team to revise the change management plan. A new sponsor disagrees with the project manager’s idea to extend documentation to cover any possible changes throughout the project’s life cycle. The sponsor believes that all changes are welcome and should be accepted using an agile mindset. What should the project manager do?

A. Allow the new sponsor to guide the team to achieve project objectives

B. Emphasize that any project change must be discussed and documentation updated

C. Ask the new sponsor to formalize this with the management team, and proceed with the planning session

D. Emphasize that any project change is welcome, but ask the project team not to discuss the project management plan in detail

View answer

Correct Answer: C

Question #45

A project just completed acceptance testing, and two percent of identified issues are still pending. Even though these are non-critical issues, some stakeholders are reluctant to accept the deliverables. Therefore, the project cannot proceed to the next phase. What should the project manager have done to avoid this?

A. Asked the project sponsor for a higher authority to approve the deliverables, even with pending non-critical issues

B. Defined more lenient control limits so that all deliverables passed acceptance testing

C. Clearly defined the acceptance criteria in the project scope statement

D. Conducted more quality control procedures during development to prevent the issues prior to acceptance testing

View answer

Correct Answer: B

Question #46

A real estate company is developing a four-building complex. The project management plan calls for completion of one building per year at a cost of US$100 million each. At the end of year three, building one was completed at a cost of US$100 million, building two was completed at a cost of $US120 million, and building three was 50 percent complete at a cost of US$60 million. To meet the original project management plan, what monthly performance is needed until the end of year four?

A. 125 percent

B. 120 percent

C. 115 percent

D. 110 percent

View answer

Correct Answer: B

Question #47

The results of a quality audit show that project team members have not been completing the design reviews required by the quality management plan. The team members have started building several components without reviewing their designs. What should the project manager do first?

A. Perform integrated change control to add scope, time, and budget for the additional design reviews that will be needed to ensure the quality of the components

B. Conduct a problem-solving workshop with the project team and quality subject matter experts (SMEs) to determine the actions required to ensure the quality of the components

C. Stop the team from building the components and report the issue with the recommended solution to the project sponsor for guidance

D. Conduct a workshop with the client and project team members to address the issue to the satisfaction of the client

View answer

Correct Answer: D

Question #48

An element of the modern quality management approach used to achieve compatibility with the International Organization for Standardization (ISO) is known as:

A. Forecasting

B. Brainstorming

C. Historical databases

D. Cost of quality

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Correct Answer: D

Question #49

The project charter is complete and the project manager is looking for sponsor approval. At the beginning of a meeting with the sponsor and top stakeholders, the sponsor tells the project manager that they are leaving the company in two weeks and that it would be better to wait for the new sponsor to approve the charter. The rest of the stakeholders do not want to wait because it will delay the project. During the discussion, the sponsor stops the meeting and asks the reschedule for next week. What conflict

A. Prevention

B. Smoothing

C. Withdrawal

D. Forcing

View answer

Correct Answer: B

Question #50

A project sponsor asked the project manager to prepare progress, status, and forecast reports that clearly articulate the performance of the project in addition to setting up a weekly meeting with top management of the company. What is required to effectively monitor and control the project?

A. Project charter

B. Risk register and risk response plan

C. Work breakdown structure (WBS) and time estimations for each activity

D. Project baseline

View answer

Correct Answer: B

Question #51

Alternatives generation often is useful in defining project scope. An example of a technique that can be used is______________

A. Sensitivity analysis

B. Decision trees

C. Mathematical model

D. Lateral thinking

View answer

Correct Answer: B

Question #52

A project’s cost performance index (CPI) and schedule performance index (SPI) are both greater than 1.0. The project manager decreases inputs to maintain the schedule. During this process, what remains unchanged?

A. Schedule baseline

B. Cost

C. Schedule

D. Cost and schedule

View answer

Correct Answer: B

Question #53

An experienced project manager is assigned to a project that could fail to meet its goals and objectives. What should the project manager do to decrease the likelihood of this happening?

A. Actively manage stakeholder involvement

B. Review change control procedures

C. Manage quality

D. Regularly update lessons learned communications

View answer

Correct Answer: B

Question #54

Which category of contracts are sellers legally obligated to complete, with possible financial damages if the project objectives are not met?

A. Cost-reimbursable contracts

B. Time and Material contracts (T&M)

C. Fixed-price contracts

D. Cost Plus Fixed Fee Contracts (CPFF)

View answer

Correct Answer: C

Question #55

A project manager receives a project requirement that is out of scope but is not defined in project exclusions. What should the project manager do?

A. Accept the new requirements as part of the project scope

B. Exclude the new requirement from the project scope

C. Submit a change request to the change control board (CCB)

D. Validate the new requirement with all project stakeholders

View answer

Correct Answer: C

Question #56

A project team member discovered an issue with the system being developed. The project manager learns that the team member fixed the issue without consulting the change control board (CCB). What should the project manager do?

A. Request additional funds to train the team member

B. Determine if the documentation has been updated by the CCB

C. Submit a change request to the CCB

D. Remove the team member from the project

View answer

Correct Answer: D

Question #57

A project manager is managing an ongoing, complex project which is facing numerous, uncontrolled new requirements that impact the cost, quality, and schedule. The project manager has reviewed the project management plan and the lessons learned repository, and finds no guidance on how requests for updates should be handled within the project. What component of the project management plan is missing?

A. Roles and responsibilities document

B. Requirements traceability matrix

C. Change management plan

D. Stakeholder engagement plan

View answer

Correct Answer: B

Question #58

A project manager joins an existing project. On their first day, a stakeholder threatens to stop the project due to the poor quality of its deliverables. How should the project manager address this?

A. Consult the power/interest grid to assess the stakeholder’s authority

B. Update the issue log, and escalate it to the project sponsor

C. Revise the communications management plan to include the stakeholder in quality reporting

D. Check the organizational chart to understand the role of all stakeholders

View answer

Correct Answer: B

Question #59

To ensure quality standards are met, a project manager hires an external resource to inspect the quality of the deliverables. The cost for this inspection can be classified under what cost category?

A. Appraisal

B. Failure

C. Prevention

D. External

View answer

Correct Answer: C

Question #60

Activity cost estimates and the project schedule are inputs to which Project Cost Management process?

A. Estimate Costs

B. Control Costs

C. Plan Cost Management

D. Determine Budget

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Correct Answer: A

Question #61

A project manager is unable to explain why several Scrum team members have been unhappy with the team’s performance for the past year. What would have assisted in identifying these issues?

A. Removing team members with the lowest number of completed story points

B. Asking team members individually which resources were not performing as expected

C. Having retrospectives at the end of every iteration so that processes were changed immediately

D. Having more team-building exercises to form better personal relationships

View answer

Correct Answer: A

Question #62

A new project manager on a project with a very tight budget is struggling, as they have no experience working on this type of project. What can the project manager do to mitigate the lack of experience?

A. Seek external training

B. Ask for support from more senior project managers

C. Review the lessons learned repository of similar projects

D. Request reassignment to a different type of project

View answer

Correct Answer: A

Question #63

A project manager new to a project quickly notices a low level of motivation in project team members. What should the project manager do?

A. Develop team-building exercises

B. Reassign the resources to other projects

C. Implement the Maslow pyramid

D. Establish ground rules

View answer

Correct Answer: B

Question #64

After reviewing work performance information, the project manager discovers that the project is behind schedule. The project manager learns that two project team members are underperforming because they had issues working together on former projects. The project manager decides to break the team apart and form new teams. What conflict resolution technique did the project manager use?

A. Force/direct

B. Smooth/accommodate

C. Withdraw/avoid

D. Collaborate/problem solve

View answer

Correct Answer: D

Question #65

A vendor ships a material four working days ahead of the activity start date. If the material requires two working days to be transported, and another working day for warehousing procedures at the purchasing company before being delivered to the project team, which of the following is true about the anticipated delivery status of this material?

A. Material will be received by the team exactly on the activity start date

B. Material will be received by the team one day after the activity start date

C. Material will be received by the team one day ahead of the activity start date

D. Material will be received by the team two days ahead of the activity start date

View answer

Correct Answer: D

Question #66

In which Process Group are lessons learned documented?

A. Planning

B. Closing

C. Executing Initiating B Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?

A. Compromising

B. Collaborating

C. Smoothing

D. Problem Solving

View answer

Correct Answer: C

Question #67

Near the end of a project, the change control board (CCB) decides that the team must integrate a new subsystem. Due to technology changes, the project manager had no practical recourse other than to accept the change and move on, despite it impacting the schedule. What should the project manager do to handle this unexpected change?

A. Communicate the change and its reason to the entire team, then update the schedule

B. Make the change announcement and hold a team event to encourage a more positive team reaction

C. Identify and work with flexible project champions to facilitate the change with the least amount of disruption

D. Meet with the CCB to advise them of the risk of using the new technology at this critical time

View answer

Correct Answer: C

Question #68

A stakeholder approaches the project manager with a serious concern that impacts the project. The project manager records the details, identifies an owner, and sets a realistic date for resolution. What document did the project manager update?

A. Risk register

B. Issue log

C. Stakeholder register

D. Change log

View answer

Correct Answer: D

Question #69

Which tool or technique is used in the Estimate Costs process?

A. Acquisition

B. Earned value management

C. Vendor bid analysis

D. Forecasting

View answer

Correct Answer: C

Question #70

A project manager must track schedule variances over time. What tool or technique should be used to determine whether or not the variances are within acceptable limits?

A. Cause-and-effect diagram

B. Control chart

C. Scatter diagram

D. Control panel diagram

View answer

Correct Answer: C

Question #71

A large, publicly funded construction project’s regulatory requirements specify that the contractor’s project work be visually monitored on a continuous basis. Which method is suitable for meeting this compliance obligation?

A. Video feedback through onsite web cameras

B. Photographs by an onsite photographer

C. Video feedback using a drone

D. Photographs attached to documentation submitted on a weekly basis

View answer

Correct Answer: A

Question #72

A project manager and a product manager are both involved in managing a vendor for their respective deliverables. However, conflicts are arising with the vendor due to inconsistent communication. Furthermore, the product manager has more authority than the project manager. How should the project manager proceed?

A. Update the issue log

B. Consult the project management plan

C. Review the project’s organization chart

D. Engage in conflict resolution with the product manager

View answer

Correct Answer: B

Question #73

The project team has planned to complete 10 activities in 10 working days. During the seven days, the team members have finished five activities, and they escalate that one activity was underestimated, which requires five additional days to complete. What should the project manager’s next step be?

A. Work out the impact of the delay and submit a change request

B. Escalate the issue to the project sponsor and ask for more time

C. Talk to human resources to reprimand underperforming team members

D. Ask the project team members to work overtime

View answer

Correct Answer: C

Question #74

While processes in the Planning Process Group seek to collect feedback and define project documents to guide project work, organizational procedures dictate when the project planning:

A. ends

B. begins

C. delays

D. deviates

View answer

Correct Answer: A

Question #75

A senior engineer notifies the project manager that there will be a delay in the product’s development. This will now delay user acceptance testing and, possibly, user training. What should the project manager use to analyze the impact on the project’s completion date?

A. Program evaluation and review technique (PERT)

B. Critical path method (CPM)

C. What-if scenario analysis

D. Reserve analysis

View answer

Correct Answer: C

Question #76

Project or phase closure guidelines or requirements, historical information, and the lessons learned knowledge base are examples of which input to the Close Project or Phase process?

A. Organizational process assets

B. A work breakdown structure

C. The project management plan

D. Enterprise environmental factors

View answer

Correct Answer: B

Question #77

Working on your project management training curricula project, you decided it would be beneficial to you to become an active member of the Project Management Institute as part of the objectives of your project is to ensure it is aligned with PMI?’s best practices. To complement PMI?’s Work Breakdown Structure Practice Standard, you learned PMI? was requesting volunteers to participate in development of a similar standard on the Scope Statement. You volunteered, and now the Standard is issued. This is an exa

A. Improving your own competency as a project manager

B. Corrective action

C. Preventive action

D. A requirement for you to immediately update your project management plan

View answer

Correct Answer: D

Question #78

The CEO of a company notifies a project manager that a bill from a vendor working on the project amounts to US$50,000 each month. The CEO questions whether the vendor is meeting the deliverables to determine if the contract should be terminated early. What should be provided to the CEO?

A. Performance specifications

B. Seller performance evaluation

C. Procurement management plan

D. Contract administration plan

View answer

Correct Answer: B

Question #79

An example of a group decision-making technique is:

A. nominal group technique

B. majority

C. affinity diagram

D. multi-criteria decision analysis

View answer

Correct Answer: C

Question #80

After preparing the final project report, the project manager realizes that the stakeholder distribution list is incomplete. What should the project manager do?

A. Refer to the stakeholder list created during the development of the project charter

B. Refer to the communications management plan

C. Gather inputs from the team to develop the list of stakeholders

D. Ask the project sponsors for a list of stakeholders

View answer

Correct Answer: C

Question #81

A project team is staffed with experienced subject matter experts (SMEs). The project is going well and there are no known quality issues. Team members believe that the quality control process is unnecessary for this project. What should the project manager do?

A. Create a team culture that is committed to quality

B. Review the risk management plan to update risks

C. Create a cause-and-effect diagram to quantify impacts

D. Remove the process from the quality management plan

View answer

Correct Answer: B

Question #82

A project manager must determine the reasons for undesirable field-testing results so that corrective actions may be implemented. What tool should the project manager use?

A. Cause-and-effect diagram

B. Pareto diagram

C. Affinity diagram

D. Scatter diagram

View answer

Correct Answer: B

Question #83

Which is the correct formula for calculating expected activity cost for three-point estimating?

A. Ce = (C0 + 6Cm + Cp) / 4

B. Ce = (6C0 + Cm + Cp) / 4

C. Ce = (C0 + 4Cm + Cp) / 6

D. Ce = (C0 + C?, + 4Cp) / 6

View answer

Correct Answer: A

Question #84

A project’s latest earned value (EV) report indicates that a certain task has an estimate at completion (EAC) of US$550,000 and a budget at completion (BAC) of US$500,000. What should the project manager experience will this task?

A. A budget overrun on completion

B. Completion under budget

C. Completion exactly on budget

D. A budget needing sponsor approval to continue

View answer

Correct Answer: C

Question #85

After presentation of the final product, the client expresses satisfaction that requirements for the firm fixed price (FFP) contract were met. What should the project manager do next?

A. Obtain formal customer acceptance of the deliverable

B. Advise the procurement team to initiate payment processing

C. Update the lessons learned to record success factors

D. Inform the project sponsor that the customer has accepted the deliverable

View answer

Correct Answer: C

Question #86

During a project review meeting, the project manager observes that one team member performed tasks beyond the scope of work. What should the project manager do?

A. Review the impact on the baseline and initiate change control procedures

B. Crash the project to accommodate the additional scope that was performed

C. Advise the team member to keep all work within project scope

D. Inform the client of additional cost implications due to the extra work completed

View answer

Correct Answer: B

Question #87

To ensure that every part of a project is not reworked, a project manager establishes a quality control task for each deliverable. However, the team believes that the additional review tasks are a waste of time. While they initially follow the quality control schedule, they stop shortly thereafter. Five weeks after the release of one of the deliverables, the client informs the project manager that there are some flaws that render the deliverable useless. The client wants the problem corrected at no addition

A. Evaluate the quality issue with the team

B. Immediately correct the issue with the team

C. Escalate the situation to their manager

D. Engage the team in the importance of quality control reports to avoid rework

View answer

Correct Answer: A

Question #88

You and your team are documenting requirements on you project to control fatigue as people need to work more hours to keep up with the competition. You decided to set up components for the requirements on your project. Acceptance criteria are an example of______________

A. Stakeholder requirements

B. Transition requirements

C. Project requirements

D. Business requirements

View answer

Correct Answer: B

Question #89

A company is implementing a new IT tool, but the project is behind and the functionality does not adhere to the expected scope indicated in the contract. During a steering committee meeting, it is decided that the project should be terminated immediately due to poor vendor performance. What should the project manager do next?

A. Archive project documents and materials

B. Assemble lessons learned

C. Obtain final acceptance of the project deliverables

D. Transfer ownership of the deliverables to assigned stakeholders

View answer

Correct Answer: A

Question #90

You are the project manager for a subcontractor on a major contract. The prime contractor has asked that you manage your work in a detailed manner. Your first step is to______________

A. Follow the WBS that the prime contractor developed for the project and use the work packages you identified during the proposal

B. Develop a subproject WBS for the work package that is your company's responsibility

C. Establish a similar coding structure to the prime contractor's to facilitate use of a common project management information system

D. Develop a WBS dictionary to show specific staff assignments

View answer

Correct Answer: C

Question #91

To monitor the quality of the project’s outcome, the project manager of a complex project obtains approval for and implements a Six Sigma initiative. The Six Sigma initiative will continue to be in effect after the closure phase of the project. Who will determine the project outcome’s final cost of quality?

A. The project manager

B. The project management team

C. The program management team

D. The quality management team

View answer

Correct Answer: D

Question #92

While examining the network diagram, a project manager finds resources that are overallocated to non-critical-path tasks. What should the project manager do to fix this situation?

A. Negotiate with management

B. Perform a critical path analysis

C. Crash the schedule

D. Perform resource leveling

View answer

Correct Answer: B

Question #93

A project’s primary focus is staying on schedule. To monitor this, the project manager requests monthly progress reports from the contractor. What should the project manager ask the contractor to include in these reports?

A. Gantt chart

B. Work breakdown structure (WBS)

C. Network chart

D. Schedule attributes

View answer

Correct Answer: D

Question #94

A project manager has concluded the review and approval processes for a project’s key deliverables. The project manager now needs to prepare a report on product quality and project performance for key stakeholders. What should the project manager use to prepare this?

A. Data analysis and work performance data

B. Quality control measurements and work performance information

C. Quality inspection reports and the lessons learned repository

D. Quality metrics and project deliverables

View answer

Correct Answer: C

Question #95

A project manager in a matrix environment is struggling to keep the team fully engaged in the project. The team’s line manager continually reprioritizes tasks, leading to delays and quality issues. What should the project manager do?

A. Revise the communications management plan

B. Update the project status reports with delays

C. Refer to the stakeholder engagement plan

D. Negotiate to agree on task priorities

View answer

Correct Answer: C

Question #96

Due to economic issues, a client cancels a project that has completed only the first of three phases. After implementing the Perform Integrated Change Control process, what should the project manager do next?

A. Review the scope baseline

B. Apply the Monitor Risks process

C. Release the project team

D. Update the lessons learned repository

View answer

Correct Answer: C

Question #97

During the collection of stakeholder requirements, a disagreement between two key stakeholders delays sponsor approval of the project charter. What should the project manager do?

A. Escalate the issue to the project sponsor

B. Remove all conflicting requirements

C. Use conflict resolution techniques

D. Conduct a benefits analysis with relevant stakeholders

View answer

Correct Answer: A

Question #98

Updates to organizational process assets such as procurement files, deliverable acceptances, and lessons learned documentation are typical outputs of which process?

A. Close Project or Phase

B. Conduct Procurements

C. Control Procurements

D. Close Procurements

View answer

Correct Answer: C

Question #99

All quality controls have passed, and a project deliverable is ready to be released to the customer. However, a change request to add new quality criteria has been approved. What should the project manager do first?

A. Update the project management plan

B. Stop the release of the deliverable to the customer

C. Use the new quality criteria for future deliverables

D. Update the risk register

View answer

Correct Answer: A

Question #100

A project manager is running a long-term project for a company that is increasing its infrastructure. In month 13 of the project, the client escalates an issue that an expected delivery from a contracted third-party vendor was not received. Upon investigation, the project manager discovers that the vendor was unaware of this. Where should the project manager verify the delivery schedule?

A. Requirements traceability matrix

B. Milestone list

C. Requirements management plan

D. Assumption log

View answer

Correct Answer: B

Question #101

In a housing project, the real estate developer and the building contractor disagree about the quality of the work completed by the building contractor. The real estate developer has refused to pay for the work already completed and has also asked for a discount. How should the project manager resolve the issue?

A. Hire a third party to inspect of the work performed and determine the discounts that should be made

B. Propose an improvement to the housing project to compensate the real estate developer’s expectations

C. Allow the real estate developer to calculate a discounted price as penalty for the alleged poor work quality

D. Encourage both parties to use the alternative dispute resolution procedure as defined in the contract agreement

View answer

Correct Answer: B

Question #102

A project manager is running a complex transformation project with teams located in multiple time zones and with different cultures. Previous experience has taught the project manager that significant friction may occur with distributed teams. What should the project manager do to improve collaboration?

A. Include previous team members in the project team and use their experience

B. Search for previous lessons learned for similar projects and select the best strategy

C. Log this as a key risk and assign a full-time person to monitor the situation closely

D. Ask the sponsor if an experienced external company can be appointed to identify the best approach

View answer

Correct Answer: A

Question #103

A project manager in a matrix organization notices that a resource is working a significant amount of overtime to complete project assignments. What should the project manager do next?

A. Discuss the situation with the resource’s manager

B. Escalate the issue to the project sponsor

C. Update the issues log with this information

D. Update the risk register with this information

View answer

Correct Answer: A

Question #104

A project team completed all development activities and delivered the product to the customer. The project manager immediately released the team to begin work on a new product. One month later, the customer complains that many functionalities fail to work as expected. What should the project manager have done to avoid this?

A. Updated the organizational process assets

B. Ensured that formal approval was obtained from the customer

C. Revised the requirements traceability matrix

D. Transferred the project to the maintenance and support team

View answer

Correct Answer: B

Question #105

A project manager is running a project to manage the election campaign for a mayoral candidate. The project manager finds it difficult to align team members of different genders. What can the project manager use to facilitate this issue?

A. Expert judgment

B. Disciplinary action

C. Enterprise environmental factors

D. Organizational process assets

View answer

Correct Answer: D

Question #106

During an audit, it was noted that only 20 percent of completed projects had documented lessons learned. What should the project manager have updated to document this?

A. Quality process assets

B. Change control documentation

C. Organizational process assets

D. Stakeholder responsibility matrix

View answer

Correct Answer: A

Question #107

As a result of a new investor’s participation, stakeholders receive status reports and project information in a language with which they are unfamiliar. This causes confusion, and lessons project support. What should the project manager do?

A. Update the organizational process assets

B. Change the work performance information

C. Use conflict resolution techniques

D. Check the communications management plan

View answer

Correct Answer: D

Question #108

A project manager for a long, complex project has one outspoken, and often negative, stakeholder. Knowing that the project team could suffer if this negativity spreads, the project manager wants to find ways to gain this stakeholder’s support. What should the project manager to?

A. Tell the stakeholder that this negativity could put the project’s success at risk

B. Ask the stakeholder’s manager to assign a more positive resource

C. Build a stronger relationship with the stakeholder by listening to concerns, showing empathy, and asking for input on project issues

D. Explain to the stakeholder the effect this attitude is having, and ask them to leave the project if they are unable to be more positive

View answer

Correct Answer: A

Question #109

During a weekly project meeting, the team members and stakeholders complain about receiving a large number of daily emails. What should the project manager do?

A. Reduce the maximum number of emails to be sent on a daily basis

B. Create an online shared cloud to store emails to enhance communication

C. Launch a kick-off meeting to establish a stakeholder responsibility matrix

D. Refer to the project’s communications management plan

View answer

Correct Answer: D

Question #110

A project manager is leading a team with members from many different countries. As they began to work together, they were struggling to cooperate. This was accepted as the normal “storming” phase of team development, but the team has not gotten past this phase and the project is beginning to fall behind schedule. What conflict-resolution technique should be used to help the team progress to the “norming” phase?

A. Compromise/reconcile

B. Collaborate/problem solve

C. Smooth/accommodate

D. Discuss/mediate

View answer

Correct Answer: C

Question #111

An output of the Direct and Manage Project Work process is:

A. Deliverables

B. Activity lists

C. A work breakdown structure

D. A scope statement

View answer

Correct Answer: C

Question #112

A senior manager informs a project manager that the project is not performing as well as other projects. What can the project manager use to improve performance for the next series of iterations?

A. Retrospective session

B. Backlog analysis

C. Team building

D. Team motivation

View answer

Correct Answer: A

Question #113

Which of the following is an output of Close Procurements?

A. Accepted deliverables

B. Organizational process assets updates

C. Managing stakeholder expectations

D. Performance reports

View answer

Correct Answer: C

Question #114

A company runs multiple projects simultaneously. During a project to deliver a new product, the project manager conducted final review meetings with the project team and stakeholders to document lessons learned. What should the project manager do next?

A. Obtain agreement from the stakeholders to validate the scope and accept the deliverables

B. Validate compliance with the product specifications

C. Update the organizational process assets

D. Document the results from multiple projects and update the business case

View answer

Correct Answer: C

Question #115

Processes in the Initiating Process Group may be completed at the organizational level and be outside of the project's:

A. Level of control

B. Communication channels

C. Scope

D. Strategic alignment

View answer

Correct Answer: D

Question #116

In a project with a multigenerational team, some resources are underperforming due to differing viewpoints. This may cause project delays. What should the project manager do?

A. Use the collaborate/problem solve technique

B. Find new, more cooperative team members

C. Define the communications management plan for the team

D. Use the force/direct technique

View answer

Correct Answer: C

Question #117

A project manager learns that the sponsor has been discussing project progress with a team member. What document should the project manager reference before addressing this issue with the sponsor?

A. Communications management plan

B. Stakeholder analysis

C. Risk management plan

D. Work performance report

View answer

Correct Answer: B

Question #118

A construction organization’s change management policy states that changes not regarding project baselines can be revised and approved by functional managers, but changes regarding baselines must be revised by the change control board (CCB). The CCB meets once a month. A project manager in charge of a water supply project must obtain authorization to use a contingency reserve and continue with the project, but the next CCB meeting is in two weeks. What should the project manager do?

A. Obtain authorization from management to update the cost baseline, document the change, and inform stakeholders

B. Submit a change request to the CCB and wait for approval to use the contingency reserve

C. Ask the respective functional manager for approval

D. Escalate the issue to management and wait for a resolution

View answer

Correct Answer: C

Question #119

A vendor who historically has not had quality issues, is delivering low-quality parts. The project manager is concerned that this will cause a delay due to rework. What tool or technique should the project manager use to address this?

A. Performance reporting

B. Procurement control system

C. Performance reviews

D. Contract change control system

View answer

Correct Answer: A

Question #120

A supplier continuously delays submitting status reports to the project management team. What should the project manager do?

A. Modify the inspections and procurement management plan

B. Send the supplier a warning letter and withhold payments to them

C. Develop a risk response plan

D. Submit a request to change the supplier’s scope

View answer

Correct Answer: D

Question #121

A project manager is conducting testing on product attributes. What should the project manager use to validate compliance?

A. Quality audits

B. Quality metrics

C. Quality checklists

D. Quality reports

View answer

Correct Answer: B

Question #122

A project manager is leading project teams across various countries and time zones. When developing the stakeholder engagement plan, the project manager must consider that several stakeholders have conflicting views regarding scope, timeline, and project quality. What should the project manager do first?

A. Apply tools and techniques to assess stakeholders’ influence, power, and impact

B. Perform a risk assessment of cultural differences, and update the risk register accordingly

C. Meet individually, either in person or remotely, with each stakeholder to obtain buy-in

D. Hire an expert cultural-differences coach to develop a strategy to address the issue

View answer

Correct Answer: B

Question #123

A project manager joins a project with cross-functional stakeholders and a fixed go-live date. The project manager wants to quickly gather requirements and ensure all stakeholders are aligned so that any conflicts are flagged as early as possible. What should the project manager do?

A. Set up job-shadowing sessions for all stakeholders

B. Conduct individual interviews with each stakeholder

C. Use facilitation techniques with all stakeholders

D. Send a questionnaire to all stakeholders

View answer

Correct Answer: C

Question #124

Provisional training is provided for a project that is in the process of client hand-over. The client then asks for a step-by-step manual, which was not included in the project’s deliverables. What should the project manager do?

A. Accept the request and have the team immediately begin work on the manual

B. Initiate the change control process

C. Reject the request because it is out of scope

D. Offer to develop the manual as a separate project

View answer

Correct Answer: C

Question #125

A project manager has been receiving enhancements to a product that will be launched in five months. What should the project manager do next to ensure that these enhancements are included in the product release?

A. Revise the risk management plan

B. Update the project scope statement

C. Implement the Control Quality process

D. Begin the Perform Integrated Change Control process

View answer

Correct Answer: C

Question #126

Near the end of a project, the project manager discovers that an imminent regulatory change will likely prevent the project from being commissioned. What should the project manager do?

A. Review the project schedule for completion before the new law comes into effect

B. Delay additional work on the project until the contents of the upcoming law are understood

C. Update the risk register with this new information and plan for the risk response

D. Use scope change management to accommodate the new law’s expected requirements

View answer

Correct Answer: B

Question #127

An important stakeholder is unresponsive and fails to attend project meetings. What should the project manager do?

A. Contact the stakeholder to ensure their continued engagement

B. Continue to include the stakeholder on invitations to meetings and project progress updates

C. Remove the stakeholder from meeting invitations and inform the project sponsor

D. Ask the project sponsor to replace the stakeholder

View answer

Correct Answer: A

Question #128

Project changes identified and promoted by project stakeholders are approved by the change control board (CCB). What should the project manager do next?

A. Notify project stakeholders and write a change management plan

B. Revise the project management plan and work performance reports

C. Make changes to project documents and communicate the decision to stakeholders

D. Update the user stories and product backlog

View answer

Correct Answer: D

Question #129

A project manager is evaluating the amount of time spent on quality. To better assess problems with a particular manufacturing process, the project manager wants to know the number of defects per component for the previous year and the ranking of defect occurrences. What tool or technique should the project manager use?

A. Cause-and-effect diagram

B. Histogram

C. Scatter diagram

D. Control chart

View answer

Correct Answer: A

Question #130

A project is completed, and the product design packaging is delivered and accepted by the customer’s design engineer. However, customer payment is still unresolved due to a concern about the product’s warranty. What should the project manager do next?

A. Review the contract to ensure that all project requirements are complete

B. Document historical information and lessons learned

C. Coordinate payment issues with the customer

D. Review the customer acceptance document

View answer

Correct Answer: A

Question #131

A project’s earned value (EV) report indicates that an activity’s cost variance (CV) is -5,000 and its schedule variance (SV) is 1,000. What is the status of this activity?

A. Behind schedule and over budget

B. On schedule and within budget

C. Behind schedule and within budget

D. Ahead of schedule and over budget

View answer

Correct Answer: A

Question #132

The product has been delivered to the client, and the client accepted the deliverables. After two months, the project manager cannot close the project because they do not have the appropriate external release document. What should the project manager have done before starting the project?

A. Hired a supervisor to review external regulations

B. Set up a meeting with the client to negotiate external requirements

C. Reviewed all project requirements with the project team

D. Reviewed the internal company processes for project closure

View answer

Correct Answer: A

Question #133

A stakeholder refuses to accept delivery of a project that has passed the acceptance criteria, and provides a new set of acceptance criteria. What should the project manager do to enable project completion?

A. Negotiate with the stakeholder to accept the project in its current state

B. Rework the project deliverables to meet the new acceptance criteria

C. Execute the change control process to accommodate the new acceptance criteria

D. Escalate the issue to the stakeholder’s manager

View answer

Correct Answer: A

Question #134

A client informs the project manager that the project’s testing phase must be limited to ensure timely delivery. The client explains that since the project has several components, some testing scope must be eliminated to ensure that expectations are met. The budget must remain constant, as cost increases are not possible at this time. What should the project manager do?

A. Update the testing plan with the new approach, and obtain formal client approval

B. Include a post-project delivery defect resolution, and increase the budget accordingly

C. Continue planning with the full testing approach

D. Plan for the fast track approach, and increase the budget

View answer

Correct Answer: A

Question #135

After a project is successfully delivered, the project manager notices that some of the issues reported and resolved during the project were similar to those experienced in other projects. What should the project manager do to increase future efficiency?

A. Benchmark this project against similar projects

B. Refer to the organizational process assets for future project planning

C. Obtain feedback from the project sponsor

D. Meet with the team to review, document, and communicate lessons learned

View answer

Correct Answer: D

Question #136

A project is terminated early, and the project manager sends the final project report to relevant stakeholders. A finance manager interested in understanding the impact requests a copy of the report. What should the project manager do?

A. Send the report to the finance manager

B. Check the communications management plan and act accordingly

C. Do not send the report since the project was prematurely terminated

D. Review the stakeholder engagement plan and act accordingly

View answer

Correct Answer: A

Question #137

During the closing of a construction project, a stakeholder refuses to accept ownership due to missing documentation that is required in the construction industry. The project manager states that there is no such requirement. What should the project manager do next?

A. Escalate the issue to the stakeholder’s supervisor

B. Create a change request

C. Execute the change within budget

D. Create the documentation for the stakeholder

View answer

Correct Answer: C

Question #138

A project manager’s virtual team is midway through a sprint with complex tasks that are behind schedule. During a daily stand-up meeting, a new member of the team interrupts and asks everyone to define their position and what they were working on before this current sprint. What should the project manager do?

A. Address the situation immediately by answering the new member’s question

B. Respectfully inform the team member that this would be best handled in another meeting

C. Ask each team member to explain their role and the nuances of their day-to-day activities

D. Ask the team to give their attention to the new team member and answer any questions for clarification

View answer

Correct Answer: A

Question #139

When a project’s functionality is about to be delivered to the customer, the project manager discovers that a basic regulatory requirement was missed. What should the project manager have done to avoid this?

A. Performed a strengths, weaknesses, opportunities, and threats (SWOT) analysis

B. Updated the risk register

C. Conducted a document analysis

D. Validated the traceability of the regulatory requirement

View answer

Correct Answer: A

Question #140

A project manager has been providing stakeholders with a detailed monthly project report. The director of manufacturing complains that they are not receiving usable progress information and fears that the project will be unsuccessful. What should the project manager do first?

A. Lead the project team in a risk reassessment to determine whether the concerns of the director of manufacturing are valid

B. Update the stakeholder engagement plan to communicate progress more comprehensively to the director of manufacturing

C. Meet with the director of manufacturing to understand their concerns and their preferences for project communication

D. Ask the project sponsor to meet with the director of manufacturing to brief them on project progress, risks, and issues

View answer

Correct Answer: B

Question #141

A project manager is preparing for project approval that had many changes to stakeholder requirements. There are corresponding, updated document versions of the acceptance criteria. What should the project manager do?

A. Request approval of the final document as soon as possible

B. Ask the key stakeholders which document version they prefer

C. Ask the sponsor to approve their preferred acceptance criteria

D. Schedule a meeting to discuss all acceptance criteria with the stakeholders

View answer

Correct Answer: C

Question #142

Shortly after a project’s first status meeting, the team realizes that the tasks are more complex than the project leader programmed. What should the project manager do to address this?

A. Prepare a change request

B. Make changes to the original plan

C. Hire more people for the critical tasks

D. Use the fast tracking technique

View answer

Correct Answer: B

Question #143

During a final product demonstration, a stakeholder requests a change that is not included in the sign-off requirements. What should the project manager do?

A. Assess the impact, and discuss it with the project sponsor

B. Have the project team add this change to their workload

C. Reject the stakeholder’s request because it is out of scope

D. Ask the project management office (PMO) for additional funding

View answer

Correct Answer: A

Question #144

A project manager is preparing a project closure presentation for stakeholders. One stakeholder has a history of refusing to sign off on project closures. What should the project manager do prior to the presentation?

A. Talk to the stakeholder to understand any concerns

B. Ask all stakeholders to review a detailed report of project results

C. Prepare a response to that stakeholder’s most likely points of concern

D. Ask the project sponsor to intervene with that stakeholder

View answer

Correct Answer: B

Question #145

A high-power, high-influence project sponsor usually makes multiple requests for the same information in different formats that are not included in the communications management plan. This is frustrating for the project manager, who is unsure about what to do to fix the problem. How should the project manager address this issue?

A. Escalate the request to the functional manager to obtain advice on how to work with the project sponsor

B. Delay responding to the sponsor when the information has been previously provided to avoid wasting resources

C. Modify the communications management and stakeholder engagement plans to reflect the style and needs of the sponsor

D. Provide information only in the formats specified in the communications management plan, and remind the sponsor of the plan

View answer

Correct Answer: A

Question #146

The project manager has calculated the schedule performance index (SPI) as 1 and cost performance index (CPI) as 1.2. What is the status of the project?

A. The project is ahead of schedule

B. The project is on schedule

C. The project is on budget

D. The project is over budget

View answer

Correct Answer: B

Question #147

Resource constraints on a high-priority project may cause schedule delays. The project manager updates the status report sent to stakeholders, but few read it. While most stakeholders consider quality as paramount, the engineer believes that the most urgent issue is the schedule. When the delay becomes a reality, the engineer is surprised and angry. What should the project manager have done to keep the engineer engaged?

A. Conducted a stakeholder analysis to understand how best to communicate the delay and manage expectations

B. Requested at an earlier stage that the project sponsor intervene to prevent resource constraints from becoming an issue

C. Consulted the communications management plan to understand the reporting and escalation process

D. Referenced the resource management plan to understand the escalation process for sharing resources

View answer

Correct Answer: C

Question #148

Key stakeholders disagree about the details in the project charter that describe how to deliver project requirements. What tool or technique should the project manager use to resolve this issue and obtain project charter approval?

A. Expert judgement

B. Facilitation

C. Focus groups

D. Decision making

View answer

Correct Answer: C

Question #149

A project manager is closing a project, but can only perform half of the closure activities due to the project’s long-term payback period. The project manager should be responsible for which aspects of closure?

A. Organizational strategy

B. Tactical strategy

C. Business strategy

D. Economic strategy

View answer

Correct Answer: B

Question #150

Work on a project passes the customer acceptance test, and the customer expresses appreciation. What should the project manager do to close the project?

A. Notify the steering committee

B. Obtain a letter of recommendation from the customer

C. Obtain formal acceptance from the customer

D. Notify the project sponsor that work is completed

View answer

Correct Answer: A

Question #151

A company is deploying a new solution of strategic interest for several of its affiliates in different countries. The team installing the solution has limited and specifically trained resources and cannot manage several deployments in parallel. The deployment project in the first country is late and is now running concurrently with the next deployment. The project manager announces that all countries’ deployments will be delayed due to a lack of resources. What should the project manager have done to avoid

A. Monitored the first deployment’s progress more closely and informed all stakeholders about it

B. Asked each country for an extra budget in order to hire high-level editor resources for the deployments

C. Included extra resources on the team so they could have been trained on the product and been able to deploy it

D. Checked each affiliate’s requirement priorities and worked with them on a new deployment schedule

View answer

Correct Answer: A

Question #152

A key deliverable requires a specific set of skills and knowledge that only a specific resource in the organization possesses. However, this person has shown signs of fatigue and frustration in previous projects due to the extra numbers of hours required to complete the assignments. What should an experienced project manager do to prevent this from happening?

A. Reward the resource’s contribution of extra hours and commitment to the project

B. Track progress in the project management plan and adjust milestones based on progress

C. Determine the reasons why extra hours are required and include preventive actions

D. Redistribute the workload among other resources in the organization

View answer

Correct Answer: A

Question #153

A company director asks the project manager to assist with developing the project charter, as there are differences in opinion about the technical requirements. What should the project manager use to resolve this situation?

A. Change request and variance analysis

B. Issue log and requirements management plan

C. Conflict management and focus groups

D. Strengths, weaknesses, opportunities, and threats (SWOT) analysis and team charter

View answer

Correct Answer: C

Question #154

B. A multinational project includes stakeholders from various locations and cultures. During the final acceptance stage, a new stakeholder is added who refuses to provide final approval. What should the project manager do?

A. Review the project acceptance criteria with the new stakeholder Contact the previous stakeholder for a resolution

C. Escalate the issue with the sponsor

D. Issue a formal change request

View answer

Correct Answer: C

Question #155

A project is in the closure phase. The deliverables have been approved by the project sponsor. However, the team that will support the delivered product is complaining about a lack of documentation. What should the project manager have done to prevent this scenario?

A. Showed the project sponsor the sign-off to convince them that they should accept the product

B. Ensured all stakeholders were identified when defining the acceptance criteria

C. Communicated project closure processes formally

D. Released a change request to work on product documentation

View answer

Correct Answer: A

Question #156

A project manager publishes a survey to assess stakeholder satisfaction on the progress of the project. Very few responses to the survey were received in the time provided. What should the project manager do to get more input?

A. Publish a lessons learned report and solicit feedback on the content included in the survey feedback

B. Extend the survey deadline and offer a reward to stakeholders for providing their comments

C. Engage the stakeholders through other methods like interviews and feedback meetings

D. Log the issue and escalate it to senior team members to take action on the lack of participation

View answer

Correct Answer: D

Question #157

During project closure, the project manager realizes that the issue log is incomplete. Considering the project deliverables and contractual obligations, what should the project manager do?

A. Accept the incomplete issue log and close the project

B. Update and archive the issue log, and proceed with project closure

C. Ask the sponsor for permission to close the project with an incomplete issue log

D. Assign the issue log to the appropriate stakeholders

View answer

Correct Answer: C

Question #158

During which process does a project manager review all prior information to ensure that all project work is completed and that the project has met its objectives?

A. Monitor and Control Project Work

B. Perform Quality Assurance

C. Close Project or Phase

D. Control Scope

View answer

Correct Answer: C

Question #159

A project sponsor constantly demands that a project is delivered as quickly as possible. The project manager identifies an issue that will delay the project by one week. What should the project manager do?

A. Devise a recovery plan to minimize the impact, and meet with the project sponsor to discuss it

B. Ask a subject matter expert (SME) to personally discuss the issue with the project sponsor

C. Send an updated status report with a revised schedule and budget to the entire team

D. Document the delay in the project management plan, and communicate it to the sponsor

View answer

Correct Answer: B

Question #160

During a risk analysis of a new system’s security features, it is discovered that some users may have access to noncritical customer data. Upon evaluation, the team agrees that the risk has a low probability of occurring. What should the project manager do with this information?

A. Perform a qualitative analysis

B. Perform an impact assessment

C. Update the risk register

D. Update the risk management plan

View answer

Correct Answer: D

Question #161

An external audit concludes that a project is six to 12 months behind schedule. The project manager and the project team agree. What should the project manager do next?

A. Revise the work breakdown structure (WBS)

B. Update the risk register

C. Initiate the change request process

D. Set a new project schedule baseline

View answer

Correct Answer: C

Question #162

A new payment system is being built using agile principles. During a customer demonstration, the product owner requests a change to a module feature. Upon inspection of the scope document and user stories, it becomes clear that the change was not included in the initial project documents. What should the project manager do next?

A. Request a budget increase from stakeholders to accommodate the change

B. Include the change in the next sprint

C. Submit a request through the change control system

D. Re-baseline the project to include the change

View answer

Correct Answer: C

Question #163

The individual or group that provides resources and support for a project and is accountable for success is the:

A. sponsor

B. customer

C. business partners

D. functional managers

View answer

Correct Answer: B

Question #164

A project manager wants to ensure that particular project tasks assigned to team members are being done appropriately during the implementation phase. What should the project manager conduct to manage the tasks?

A. A problem-solving meeting to discuss the work performed

B. A quality management plan review for the work performed

C. A root cause analysis of the work performed

D. An audit of the work performed

View answer

Correct Answer: A

Question #165

A key project decision requires the support of all stakeholders. The project manager now learns that one key stakeholder was not previously identified. What should the project manager do to prevent this from being an obstacle to the project’s progress and success?

A. Conduct regular and timely reviews of the communications strategy

B. Meet with the project sponsor

C. Review the stakeholder register

D. Update the stakeholders engagement assessment matrix

View answer

Correct Answer: A

Question #166

A project manager arranges quality management training for the entire project team. The training will relate to the project’s final product deliverable. In what cost of quality (COQ) category should the project manager classify this training?

A. Internal failure

B. Prevention

C. External failure

D. Appraisal

View answer

Correct Answer: A

Question #167

While controlling project work, the team discovers that the schedule performance index (SPI) is 0.8 and the cost performance index (CPI) is 0.95. If the schedule for this project is a priority and no additional resources are available, what should the project manager do?

A. Use crashing

B. Use fast tracking

C. Use resource leveling

D. Use resource smoothing

View answer

Correct Answer: A

Question #168

A vendor delivers an important component that fails to meet quality requirements. The vendor only agrees to financially compensate for a part of the delay caused by repairing the components. What should the project manager do?

A. Ask the sponsor to approve additional funds to obtain the component more quickly from another vendor

B. Refer to the procurement management plan, and request compensation from the vendor in line with the contract

C. Modify the risk management plan to include necessary decisions on the quality management approach

D. Revise the quality management plan to address how poor quality should be compensated

View answer

Correct Answer: B

Question #169

A new team member has been assigned to a project team. This resource is used to a different method that is less productive and does not enforce deadlines. The new delivery method is integrated so low-productivity personnel have a larger impact on the overall productivity of team performance. What strategy can the project manager apply to resolve the conflict with the new resource?

A. Collaborate/problem solve

B. Force/direct

C. Compromise/reconcile

D. Smooth/accommodate

View answer

Correct Answer: C

Question #170

A senior manager asks a team member for a quick update on the project’s progress. The team member redirects the senior manager to the project manager to ensure that the information being relayed is accurate and appropriate for this manager to receive. What document dictated this team member’s action?

A. Responsible, accountable, consult, and inform (RACI) matrix

B. Communications management plan

C. Stakeholder register

D. Previous week’s meeting minutes

View answer

Correct Answer: B

Question #171

What tool should the project manager use to demonstrate to the customer that the final product meets the business needs?

A. Work breakdown structure

B. Project scope statement

C. Requirements traceability matrix

D. Project management plan

View answer

Correct Answer: A

Question #172

A recently appointed project manager is in constant conflict with a senior manager. Since this is not ideal for the team, the project manager wants to resolve this. What should the project manager do?

A. Escalate the issue to the project sponsor

B. Enlist the help of a neutral mediator

C. Request scheduled face-to-face meetings with the senior manager

D. Seek guidance from other project managers

View answer

Correct Answer: D

Question #173

A project team has completed the final deliverables for a software project. Ownership has been transferred to the software support team that will maintain the software moving forward. The software support team has identified several defects. What should the project manager do next?

A. Transfer responsibility of defect fixes to a new software project that is kicking off next

B. Request that the defects be submitted as software support tickets since project development is completed

C. Update the quality management plan and enter that list of defects

D. Include the recent defects in the lessons learned register

View answer

Correct Answer: C

Question #174

A project manager finds that one of the team members is communicating with the client regarding project deliverables and project progress without notifying the project manager. What should the project manager do?

A. Communicate the resource breakdown structure (RBS) to the team member

B. Talk about this situation in the next scheduled progress meeting

C. Communicate the responsible, accountable, consult, and inform (RACI) chart to the team member

D. Send a daily email to the client that contains the updated team achievements

View answer

Correct Answer: B

Question #175

A team receives outsourced deliverables and determines that they do not meet the agreed-upon acceptance criteria. What should the project manager reference to verify this with the vendor?

A. Procurement management plan

B. Request for proposal (RFP)

C. Statement of work (SOW)

D. Inspections

View answer

Correct Answer: B

Question #176

A project manager invites stakeholders to a lessons learned meeting. The stakeholders have different opinions and have previously raised issues. What tool or technique can the project manager use to constructively engage the stakeholders?

A. Affinity diagram

B. Questionnaires and surveys

C. Brainstorming

D. Facilitation

View answer

Correct Answer: B

Question #177

A design project is ready to be transferred to production. What activity is required for phase closure?

A. Determine summary budget

B. Manage quality

C. Ensure preventive actions are completed

D. Record impacts of tailoring to any process

View answer

Correct Answer: D

Question #178

A project team member decides that engaging the customer on some alternative designs is unnecessary if all functionalities are delivered. The entire team decides to only engage the technical department on the best product design. After user acceptance testing, the customer complains about the selected design. To ensure that the customer accepts the project deliverables, what should the project manager do?

A. Ask the customer to accept the project deliverables, as they meet all agreed-upon functional requirements

B. Communicate to the customer that the product design is determined by the technical team

C. Ensure that both the customer and technical team collaboratively select the new product design

D. Update the issue log with the design issue and continue with project execution

View answer

Correct Answer: A

Question #179

A project manager is working on a multiphase networking project. Phase 1 is scheduled to finish next month. Phase 2 is in the initiation phase and the budget approval is past due. However, the project manager has a strategy in place for approval. What should the project manager use to monitor this and help ensure a delay does not impact project performance?

A. Issue log

B. Action log

C. Assumption log

D. Change log

View answer

Correct Answer: D

Question #180

A new project manager takes over a completed project where all deliverables were accepted by the customer. The customer is unhappy that the project was over budget and of poor quality. What should the project manager conduct?

A. Procurement audit

B. Cost-benefit analysis

C. Lessons learned meeting

D. Trend analysis

View answer

Correct Answer: A

Question #181

A project that uses several vendors is estimated to complete in two years. At the end of the first year, a significant budget overrun is identified. Conscious that the project must be brought back under control, the project manager issues a change request. What should the project manager do to support the change request?

A. Conduct a risk workshop

B. Perform a root cause analysis

C. Update the change control processes

D. Complete a quality audit

View answer

Correct Answer: A

Question #182

A project manager has a resource assigned to their project who lacks the necessary experience to complete the required tasks. What should the project manager do?

A. Ask the project sponsor to reassign the resource

B. Update the project team assignments

C. Work with the resource to train and bridge the performance gap

D. Ask an experienced team member to mentor this resource

View answer

Correct Answer: B

Question #183

Faulty vendor-supplied parts must be returned and reordered. Based on previous experiences with this vendor, the project team had already identified this as a risk. What should the project manager do to record this?

A. Issue a change request to implement the contingency plan

B. Update the quality checklist

C. Update the risk register

D. Revise the vendor’s contract

View answer

Correct Answer: C

Question #184

Halfway through a project, the project manager determines that the project is behind schedule. The project manager reviews the issue log and notices that reviews, which are mandatory for the project to move forward, have taken longer than expected and have affected the critical path. Project delays will negatively impact stakeholder engagement. What should the project manager do to communicate the schedule delays to the project sponsor?

A. Inform the project sponsor that the project is on schedule and ask the team to deliver tasks faster to compensate for any review delays

B. Revise the schedule to detach the reviews from the critical path, and report that the project is on schedule

C. Report the actual schedule status to all stakeholders and modify the stakeholder engagement plan to reduce the engagement baseline

D. Report the actual schedule status to the project sponsor, and follow the stakeholder engagement plan to expedite future reviews

View answer

Correct Answer: B

Question #185

Due to a recent incident, a dissatisfied stakeholder files a complaint about a project that has been closed. What can the project manager do to help resolve this?

A. Execute the relationship management plan

B. Consult with the project sponsor to manage the dissatisfied stakeholder

C. Review the project management information system (PMIS) archives

D. Update the risk register

View answer

Correct Answer: D

Question #186

A project manager complains that the vendor obtained through the procurement process did not meet the project’s requirements. The procurement department argues that the project manager did not provide adequate information when submitting the procurement documents. What should the project manager do?

A. Negotiate with the vendor on how the requirements can be met

B. Compare the submitted procurement documents to the quality management plan requirements

C. Escalate the problem to both the project sponsor and the procurement department director

D. Determine if there is sufficient time and funds to terminate the contract, and then conduct a new procurement process

View answer

Correct Answer: A

Question #187

A joint venture project is waiting for legal closure. Further evaluation reveals that it critically conflicts with the agreement from another joint venture. What should the project manager do next?

A. Identify other project scenarios that do not conflict with the existing agreement

B. Notify the project sponsor, and recommend that the project be postponed until further review

C. Inform the project sponsor, escalate the issue to the legal department, and update the risk register

D. Continue with project closure while maintaining good communications with both joint ventures

View answer

Correct Answer: D

Question #188

While managing a project, the project manager realizes that some of the stakeholders are not in support of the project as they believe the project will impact them negatively. How should the project manager get support from these stakeholders?

A. Involve senior management to gain support from stakeholders

B. Share the project management plan and benefits with the stakeholders

C. Identify ways to compensate stakeholders for changes made to the project

D. Conduct a meeting with stakeholders to discuss the project objectives

View answer

Correct Answer: D

Question #189

A development project’s earned value is US$640,000, and the planned value is US$800,000. What should the project manager do to control this variance?

A. Calculate the earned value and change the project baseline to reflect the latest project status

B. Reallocate US$160,000 to project tasks that are behind schedule

C. Use project performance measurement and decide on corrective actions

D. Release US$160,000 to the supplier to fast-track the project so that it is completed on time and within budget

View answer

Correct Answer: B

Question #190

An audit was conducted on a project during close out. The issue log could not be located in the project management information system (PMIS). What should the project manager do to prevent this from becoming a nonconformance?

A. Review the taxonomy of the document system for the excluded documents

B. Refer to the responsible, accountable, consult, and inform (RACI) chart to establish the responsible person for the specific documents

C. Assign a project administrator to search for the missing documents

D. Revise the project management plan to include the missing documents

View answer

Correct Answer: C

Question #191

A few weeks after joining a multi-generational project team, the project manager notices that the team is beginning to have performance issues. A key subject matter expert (SME), who is also the oldest team member, is not getting along with the younger team members. What should the project manager do before the project gets behind schedule?

A. Ask the project sponsor to address the issue, noting the value of the SME in obtaining project results and meeting requirements

B. Personally speak with the SME to explain that everyone needs to work together, regardless of age

C. Review resource assignments to ensure that resources are correctly assigned based on their experience

D. Conduct a team-building session to demonstrate the value of all team member contributions, regardless of age or experience

View answer

Correct Answer: B

Question #192

An increase in the number of client-requested deliverables has been addressed by updating the acceptance test criteria. These new deliverables, along with increased quality testing, result in a delay in achieving project milestones. What should the project manager do?

A. Submit a change request to the change control board (CCB)

B. Revise the quality management plan

C. Request additional resources to meet the updated acceptance test criteria

D. Complete the project according to the original acceptance test criteria

View answer

Correct Answer: C

Question #193

A project manager is running a complex transformation project. During a team briefing, the lead resource raises a concern that a critical milestone is being affected because tasks are taking longer than expected. What should the project manager do?

A. Increase the number of resources to ensure that milestones are achieved

B. Inform the project sponsor of the expected delay and potential impact

C. Review the project management plan to identify how the estimates were built

D. Identify corrective actions and raise the issue to the change control board (CCB) if needed

View answer

Correct Answer: C

Question #194

Some members of a project team work from home. During a weekly video-conference, much time is lost due to disconnected or dropped participants, background noise, strong interference, or multiple people speaking simultaneously. People are becoming annoyed and ask not to participate. What should the project manager do?

A. Request that all the team members meet physically for the weekly meeting

B. Define and train the team on a set of minimum requirements, rules for home and remote offices, and meeting etiquette

C. Hold individual meetings with team members and consolidate the information in meeting minutes for distribution

D. Change the frequency of the weekly meetings to monthly

View answer

Correct Answer: B

Question #195

A project sponsor informs the project manager that the equipment delivered as part of the project failed to meet the customer’s performance expectations. What should the project manager do first?

A. Review the inspection reports to confirm that the deliverables met what was outlined in the quality management plan

B. Implement the Control Quality process and take the necessary steps to satisfy the customer

C. Meet with the equipment supplier

D. Explain the Control Quality process to the customer

View answer

Correct Answer: D

Question #196

Diagram: What is the float for Activity G?

A. -2

B. 0

C. 1

D. 4

View answer

Correct Answer: A

Question #197

A project team is developing an engineering system and submitted the first deliverable to the client. The client found that the first deliverable works and corresponds to the design document. However, the client thinks that an additional feature can improve the performance of the system, and does not want to accept the deliverable without the additional feature implemented. What is the project manager’s next step?

A. Reject the request because the additional feature was not originally included

B. Evaluate the impact of the additional feature and initiate a change request process

C. Inform the project sponsor and implement the additional feature

D. Ask for more time to complete the additional feature to meet the client’s request

View answer

Correct Answer: C

Question #198

A project to build a residential building complex is nearing completion, and many of the units have been purchased. Some buyers raise complaints about defects in their units, such as cracks in the walls and leaks in the plumbing. How should the project manager address the defects in the project closing meeting?

A. Announce that defects within the project’s scope will be fixed

B. Communicate that work will continue until all defects are fixed

C. Convey that identified defects will be handled by the change control board (CCB)

D. Close the project and discontinue all work

View answer

Correct Answer: A

Question #199

During an audit, a team member complains about the quality of the product being produced. However, no metric related to this complaint was taken into account in the quality management plan. What should the project manager do?

A. Explain to the team member that the metrics being used to assess quality are standard

B. Analyze the feedback provided by the team member and update the issue log

C. Schedule a meeting with the team member and the sponsor to discuss the quality issue

D. Analyze the feedback provided by the team member and initiate a change request if needed

View answer

Correct Answer: C

Question #200

To develop a new product, the project manager collects requirements from stakeholders. What should the project manager consider first to resolve conflicting requirements?

A. Problem solving techniques used in past projects

B. Alignment with product launch strategy

C. Stakeholder involvement

D. Sponsor opinion

View answer

Correct Answer: C

Question #201

A project manager notices that a vendor consistently revises deliverables that provide input information to final project deliverables. The revisions are unidentified, and the team is concerned that some updates may be missed and impact dependent activities. What should the project manager do?

A. Ask the team to conduct detailed checks of vendor documents before implementation

B. Meet with the team to identify implemented updates

C. Inform the vendor that approved project quality procedures should be followed

D. Ask the vendor to provide a detailed revision history

View answer

Correct Answer: C

Question #202

A project manager working in a multinational organization notices that several team members in a satellite office are not performing. What should the project manager do to address this?

A. Conduct a team-building exercise to better understand performance issues

B. Add this issue to the risk register and request resource training

C. Document this in the issue log and notify stakeholders

D. Conduct ongoing formal and informal team performance assessments

View answer

Correct Answer: C

Question #203

During a project with a tight timeframe, the project manager needs continuous stakeholder buy-in and input to avoid errors. Inevitably, changes occur as the project progresses. What should the project manager do?

A. Monitor and update stakeholder relationships and tailor strategies for engaging stakeholders through change

B. Speak with management about stakeholder involvement to initiate a change in schedule expectations

C. Provide increased project updates to stakeholders and deliver accurate change management documentation

D. Stop work before the changes cause a schedule delay and update the project schedule to reflect this

View answer

Correct Answer: C

Question #204

A project manager is leading a complex transformation project working with colocated teams across multiple time zones and cultures. Since this is the first time the organization has worked with this model, what should the project manager do to avoid friction and improve collaboration?

A. Conduct frequent team meetings to discuss tasks, next steps, and issues

B. Develop a project dashboard that is regularly shared with team members

C. Log this as a key risk and assign a full-time person to monitor it

D. Outsource the issue to a company more experienced with this scenario

View answer

Correct Answer: C

Question #205

A project manager is working in a hybrid environment using both waterfall and agile frameworks. This causes some confusion about who does what throughout the project. What can the project manager do to help clear the confusion?

A. Detail the roles and responsibilities in the project charter

B. Send out an email to the project team to clarify who is responsible for what as it arises

C. Invite the project sponsor to the project kick-off meeting

D. Develop the resource management plan by defining the roles and responsibilities

View answer

Correct Answer: D

Question #206

A project is experiencing issues that affect the project cost and schedule. What should the project manager use to resolve these issues?

A. Earned value management (EVM)

B. Cause-and-effect analysis

C. Market research

D. Schedule crashing

View answer

Correct Answer: D

Question #207

A project manager joins an ongoing project. During a weekly status meeting, the team informs the project manager that the project plan indicates that quality assurance will be performed during the closing phase. What should the project manager do?

B.

A. Perform quality assurance periodically throughout the project’s life cycle

C. Revisit quality assurance activities and update the project plan at the completion of each deliverable

D. Continue with the current quality assurance plan and ensure that the project is completed on time and on budget

View answer

Correct Answer: D

Question #208

A stakeholder with a high degree of impact now requires more detailed project reports. What should the project manager do?

A. Work with the project team to prepare a new project charter

B. Escalate the issue to the project management office (PMO)

C. Meet with the project sponsor to discuss the issue

D. Work with the project team to update the communications management plan

View answer

Correct Answer: C

Question #209

Stakeholders have conflicting opinions about whether a change in scope should be approved. What tool or technique should the project manager use to help facilitate the stakeholders’ approval of the change?

A. Affinity diagram

B. Multicriteria decision analysis

C. Autocratic decision making

D. Alternatives analysis

View answer

Correct Answer: D

Question #210

A project manager discusses a project’s status with the customer. The customer expresses the need for a new system that is not part of the current project scope. What should the project manager do next?

A. Update the project scope baseline and work breakdown structure (WBS)

B. Inform the project sponsor of the cost and schedule impacts

C. Update the requirements management plan

D. Evaluate the customer’s needs as part of the Perform Integrated Change Control process

View answer

Correct Answer: B

Question #211

The degree, amount, or volume of risk that an organization or individual will withstand is known as its risk:

A. Analysis

B. Appetite

C. Tolerance

D. Response

View answer

Correct Answer: D

Question #212

In the charter review meeting, a highly influential stakeholder has raised some concerns and asked the project manager to change the data used in the cost-benefit analysis to define the business need of a product. What should the project manager do next?

A. Perform another cost-benefit analysis with the requested change

B. Ask the stakeholder for more information about the request

C. Notify the project sponsor about the requested data change

D. Consult with the team about the requested data change

View answer

Correct Answer: C

Question #213

A project is designing a new type of hip replacement. The engineering team has learned a new approach on how to choose materials that will be used in manufacturing. When should this lesson be documented?

A. After assessing the risks of using new materials

B. During the quality control process

C. After collecting stakeholders’ opinions

D. During project or phase closure

View answer

Correct Answer: A

Question #214

A project’s sponsor is approving change requests from the company’s most important client and asks to be actively included in the project. These changes are negatively impacting the project’s schedule and cost. What should the project manager do to stop the negative impacts?

A. Use and increase the contingency reserve for covering these changes

B. Update the project management plan with all the new changes

C. Ask this sponsor to refrain from including more changes

D. Ask this sponsor to use the change control board (CCB) moving forward

View answer

Correct Answer: D

Question #215

Upon completion of a new shopping mall, the project manager needs to determine if the project meets the planned success criteria. To what should the project manager refer?

A. Project charter

B. Benefits management plan

C. Scope management plan

D. Project management plan

View answer

Correct Answer: S

Question #216

A lead business analyst on a large project has consistently been working late to finalize requirements for the next sprint. In the weekly team lead meeting, the project manager learns there are several business analysts on the team who have free cycles. What should the project manager do to ensure an even workload?

A. Facilitate a discussion within the team to redistribute the work within the project team

B. Review the list of open requirements and reassign them to team members with free cycles

C. Direct the business analysts with free cycles to take more ownership of the project

D. Delay the start date of the next sprint to allow more time for gathering requirements

View answer

Correct Answer: A

Question #217

During project closure, an issue is detected. At this stage, the project’s resources have already been released. What should the project manager have done prior to releasing the resources?

A. Performed a root cause analysis

B. Obtained customer acceptance

C. Documented lessons learned

D. Conducted the perform integrated change control process

View answer

Correct Answer: A

Question #218

A company is merging with another company, and some employees have already been asked to leave. A project team, working on delivering critical projects for all key company products, is unmotivated because members feel they may be asked to leave next. What should the project manager do to motivate the team to stay focused on the projects during the merger?

A. Use leadership skills

B. Improve communications

C. Engage stakeholders more often

D. Apply best practices

View answer

Correct Answer: A

Question #219

A powerful and challenging stakeholder constantly criticizes the project. What should the project manager do to minimize the impact?

A. Invite the stakeholder to a team-building activity

B. Request the stakeholder be relocated to another project

C. Help the stakeholder understand the project’s business relevance

D. Escalate the issue to the stakeholder’s manager and project management office (PMO)

View answer

Correct Answer: D

Question #220

A project manager is working onsite daily with the client’s chief technology officer (CTO), department manager, and team members. The project manager is confused regarding conflicting requirements and priorities. What should the project manager do?

A. Take notes about requirements and priorities and ask the department manager to help finalize them

B. Follow the CTO’s requirements and priorities since the client’s CTO is the highest authority

C. Perform a stakeholder analysis to determine the requirements based on the stakeholders’ involvement

D. Report the situation to the project manager’s manager and seek advice for resolution

View answer

Correct Answer: A

Question #221

A project manager for a small project periodically engages resources for tasks in the project management plan. However, due to the current budget, the resources cannot be retained for the full project life cycle. According to project stakeholders, there is no additional budget available, so the project manager must carefully plan how resources will be used to execute the project. What should the project manager do to ensure effective project delivery while utilizing resources within budgeted limits?

A. Move budgeted funds from other project areas to mitigate any risk of gaps in assignments

B. Schedule similar tasks around the same time to limit the duration of resources’ engagements

C. Create a budget change request for stakeholders before presenting project progress

D. Identify those resources who can likely perform all necessary project tasks, and remove resources that are specialized

View answer

Correct Answer: B

Question #222

At the end of a project, the client decides that the final acceptance is not complete and that they need a new feature in the product. What should the project manager do in this case?

A. Review the contract

B. Check the scope baseline

C. Document a change request

View answer

Correct Answer: D

Question #223

A large government project has been completed, and the project manager asks the customer for approval. The customer informs the project manager that a sixmonth nondisclosure agreement failed to be signed by all team members. Most of the project resources are subcontracted and have been released. What should the project manager have done to avoid this situation?

A. Ensured customer relations were closely maintained

B. Managed closely all project team members

C. Reviewed the contract terms in the beginning of the project

D. Managed closely customer expectations

View answer

Correct Answer: A

Question #224

A project manager sent project reviews and meeting invitations to all stakeholders. However, a stakeholder located in a different country expresses concern that they are not receiving all project information. What should the project manager do to ensure that the stakeholder feels engaged?

A. Meet with the stakeholder to provide special project reports and any other additional information they require

B. Determine the stakeholder’s specific concerns, address them separately, and send the individual special reports

C. Establish social networking among stakeholders, in addition to using advanced media meeting techniques for project reviews

D. Escalate the issue to management and seek their input regarding how to address the stakeholder’s concerns

View answer

Correct Answer: C

Question #225

A team needs to install a large piece of equipment for a project, which can only be done when the plant is shut down. Plant shutdown is planned every year during the second week of May. Earlier in the project, the project manager identified a corresponding risk of project delay due to missing an installation window. At the end of April, an accident occurs that causes the plant to have an unplanned shutdown. The project team reschedules and completes the installation of the major equipment during this time.

A. Reward the team’s efforts

B. Update the risk register by closing the risk

C. Keep the risk open until the planned target date

D. Create s lessons learned item for the resolution of the risk

View answer

Correct Answer: D

Question #226

Two members of a project team have differences in opinion on how they complete a task. The conflict is not yet escalated to the project manager, and there is no impact to the project. What should the project manager do?

A. Allow the project team members to find a resolution to their conflict

B. Reassign both resources to different projects

C. Help facilitate a satisfactory conflict resolution

D. Ask the functional managers to get involved and facilitate a resolution

View answer

Correct Answer: B

Question #227

A project manager is using control charts to determine whether or not a process is stable or has predictable performance. The upper and lower control limits are determined by the customer. A set of 18 data points were recorded and eight consecutive data points were found to be above the mean. What can the project manager conclude from this finding?

A. The process is out of control

B. Adjust the control limits

C. Escalate to the project sponsor

D. The process is under control

View answer

Correct Answer: C

Question #228

Phase two of a complex, multi-phase project is completed, and the customer accepts the deliverables. What should the project team do to benefit from this phase?

A. Measure customer satisfaction

B. Perform a risk analysis

C. Obtain additional resources:

D. Document and share lessons learned

View answer

Correct Answer: B

Question #229

A product is completed according to the project management plan, and team members are released to their functional areas. Upon receipt of the deliverables, a stakeholder realizes that the product cannot be accepted until a new set of requirements are included. What should the project manager do next?

A. Update the scope management plan

B. Revise the stakeholder engagement plan

C. Review the work breakdown structure (WBS) with the stakeholder

D. Conduct the Perform Integrated Change Control process

View answer

Correct Answer: C

Question #230

While browsing a local archive, a new project manager finds the previous project’s lessons learned notes. They observe that the notes have not yet been stored in the project management information system (PMIS). What should the project manager do with the notes?

A. As the notes are already available, no further action is required

B. Disregard the notes since they are not in the PMIS

C. Ask the previous project manager to archive the notes in the PMIS

D. Store a local copy on their hard drive for future use

View answer

Correct Answer: C

Question #231

A team completes a prototype of a new product utilizing the latest technology. During testing it fails to meet performance specifications. What should the project manager do?

A. Submit a deviation request to the change control board (CCB)

B. Perform a root cause analysis to identify the reason

C. Renegotiate the performance specifications with the project sponsor

D. Inform the sponsor, and implement corrective actions

View answer

Correct Answer: A

Question #232

A project manager is managing a project that is close to its completion date. The project manager finds that the speed for resolving issues is above average, but critical issues are accumulating and may impact the closing date of the project. What should the project manager do first?

A. Request additional resources from the project sponsor

B. Communicate with the team about the priorities of critical issues

C. Escalate the issue to a higher manager if the deadline will not be met

D. Continue working normally as the issue resolving speed is above average

View answer

Correct Answer: B

Question #233

A project has been underway for the last six months. While discussing its status with two out of the five team leads, the project manager notices an information gap. What plan should the project manager reference to solve this?

A. Stakeholder engagement

B. Communications management

C. Resource management

D. Risk management

View answer

Correct Answer: D

Question #234

Some project team members claim that they failed to receive complete project information. What should the project manager do to ensure proper information flow?

A. Initiate a weekly email newsletter

B. Store information in a central database

C. Follow the communications management plan

D. Schedule a team meeting

View answer

Correct Answer: B

Question #235

The change control board (CCB) has rejected a change request made by a key stakeholder. What should the project manager do?

A. Notify the key stakeholder about the decision made by the CCB

B. Ask the CCB to reconsider and review the change request again

C. Ask the sponsor to review and approve the change request

D. Implement the change that the key stakeholder has requested

View answer

Correct Answer: B

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