Master PMP Exams with Exam Questions & Study Materials, Project Management Professional Certification

Question #1

During a product's testing phase, the customer discovers that a previously identified defect remains unfixed. What should the project manager do?

A. Review and update the issue log

B. Identify and discuss corrective actions with the team

C. Assign a team member to fix the issue

D. Update the risk register

View answer

Correct Answer: A

Question #2

Which Activity Duration Estimating technique incorporates additional timing for contingency purposes?

A. Analogous Estimating

B. Expert Judgment

C. Optimistic Estimates

D. Reserve Analysis

View answer

Correct Answer: B

Question #3

Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT Department are considered a success and are not late or over budget. However, many of your team members are new to the organization. As you work to establish a high-performing team, you realize the importance of______________

A. Mentoring

B. Coaching

C. Moving quickly through the forming and storming stages

D. Safeguarding information

View answer

Correct Answer: C

Question #4

All of the following are objectives of a quality audit______________

A. Defect repairs have been implemented

B. Improvement opportunities are identified

C. Good practices can be introduced elsewhere

D. Root cause analysis has been performed as part of process analysis

View answer

Correct Answer: C

Question #5

One purpose of the communications management plan is to provide information about the______________

A. Methods that will be used to convey information

B. Methods that will be used for releasing team members from the project when they are no longer needed

C. Project organization and stakeholder responsibility relationships

D. Experience and skill levels of each team member

View answer

Correct Answer: A

Question #6

The three processes of Project Cost Management are:

A. Estimate Costs, Control Schedule, and Control Costs

B. Estimate Costs, Determine Budget, and Estimate Activity Resources

C. Determine Budget, Control Schedule, and Estimate Activity Resources

D. Estimate Costs, Determine Budget, and Control Costs

View answer

Correct Answer: D

Question #7

You are project manager for a systems integration effort and need to procure the hardware components from external sources. Your subcontracts administrator has told you to prepare a product description, which is referenced in a______________.

A. Project statement of work

B. Contract scope statement

C. Request for proposal

D. Contract

View answer

Correct Answer: A

Question #8

You realize that projects represent change, and on your projects, you always seem to have a number of change requests to consider. In your current project to manage the safety of the nation's cheese products and the testing methods used, you decided to prepare a formal change management plan. An often overlooked type of change request is______________.

A. Adding new subject matter experts to your team

B. Updates

C. Work performance information

D. Enhancing the reviews performed by your project's governance board

View answer

Correct Answer: B

Question #9

Which of the following choices is a contract closure tool or technique?

A. Contract plan

B. Procurement plan

C. Closure process

D. Procurement audits

View answer

Correct Answer: A

Question #10

One way to determine how to best update and communicate project performance and respond to stakeholder information requests is to______________

A. Review the effectiveness of the communications management plan

B. Set up a portal

C. Hold meetings

D. Distribute performance reports

View answer

Correct Answer: C

Question #11

You recognize the importance of quality control on your project. However, you also know that quality control has costs associated with it and that the project has a limited budget. One way to reduce the cost of quality control is to______________

A. Work to ensure that the overall quality program is ISO compliant

B. Use statistical sampling

C. Conduct inspections throughout the process

D. Use trend analysis

View answer

Correct Answer: A

Question #12

A project manager is determining the accuracy of the deliverables before closing a project. What process should be used to determine this and is an input to formalizing acceptance?

A. Control Scope

B. Manage Quality

C. Plan Scope Management

D. Control Quality

View answer

Correct Answer: C

Question #13

You have been directed to establish a change control system for your company, but must convince your colleagues to use it. To be effective, the change control system must include______________.

A. Procedures that define how project documents may be changed

B. Specific change requests expected on the project and plans to respond to each one

C. Performance reports that forecast project changes

D. A description of the functional and physical characteristics of an item or system

View answer

Correct Answer: C

Question #14

During which process would you obtain stakeholders’ formal acceptance of the completed project scope?

A. Quality control

B. Scope verification

C. Scope control

D. Close project

View answer

Correct Answer: B

Question #15

When are deliverables accepted or not accepted?

A. When the project is initiated

B. As an output of the scope verification process

C. When the project is closing

D. In the contract closure process

View answer

Correct Answer: D

Question #16

The most common communication problem that occurs during negotiation is that______________

A. Each side may misinterpret what the other side has said

B. Each side may give up on the other side

C. One side may try to confuse the other side

D. One side may be too busy thinking about what to say next to hear what is being said

View answer

Correct Answer: D

Question #17

Using the following data, what is the Schedule Performance Index (SPI)? EV= $500 PV= $750 AC= $1000 BAC= $1200

A. 0

B. 1

C. 0

D. 0

View answer

Correct Answer: A

Question #18

You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of______________

A. Conducting a stakeholder analysis to assess information needs

B. Performing communications planning early

C. Determining the communications requirements of the customers

D. Having an expert on communications management an customer relationship management on your team

View answer

Correct Answer: B

Question #19

The procurement process that documents agreements and related documentation for future reference is known as:

A. Plan Procurements

B. Control Procurements

C. Close Procurements

D. Conduct Procurements

View answer

Correct Answer: B

Question #20

Long-term contracting is an important aspect of project quality management because it______________

A. Provides incentives to vendors to make quality commitments

B. Improves quality through the use of benefit-cost ratio

C. Usually results in lower costs and increased profitability

D. Provides for periodic, yet mandatory quality audits

View answer

Correct Answer: B

Question #21

According to Herzberg's Motivator-Hygiene Theory, when achievement, recognition, responsibility, and advancement, or promotion, are not present, employees will______________

A. Become alienated with the organization and leave

B. Lack motivation but will not be dissatisfied with their work

C. Lack motivation and become dissatisfied with their work

D. Become dissatisfied only if they do not receive salary increases

View answer

Correct Answer: A

Question #22

On what is project baseline development established?

A. Approved product requirements

B. Estimated project cost and schedule

C. Actual project cost and schedule

D. Revised project cost and schedule

View answer

Correct Answer: A

Question #23

Which of the following formulas calculates the number of communication channels in a project?

A. Option a

B. Option b

C. Option c

D. Option d

View answer

Correct Answer: C

Question #24

In the Develop Project Team process, which of the following is identified as a critical factor for a project's success?

A. Team meetings

B. Subcontracting teams

C. Virtual teams

D. Teamwork

View answer

Correct Answer: B

Question #25

When cost variance is negative and schedule variance is positive, the project is:

A. under budget and behind schedule

B. over budget and ahead of schedule

C. on schedule

D. complete; all planned values have been earned

View answer

Correct Answer: A

Question #26

Which item is an input to the Define Activities process?

A. Schedule data

B. Activity list

C. Risk register

D. Scope baseline

View answer

Correct Answer: D

Question #27

A project manager is assigned to an ongoing project and receives notification from another department that they were not made aware of timeline slippage on one of the key deliverables. To which document should the project manager first refer?

A. Project management plan

B. Risk matrix

C. Communications management plan

D. Project charter

View answer

Correct Answer: A

Question #28

A project manager discovers a significant flaw in a major project deliverable. Which project management process is being performed?

A. Manage Quality

B. Control Quality

C. Plan Quality Management

D. Statistical Sampling

View answer

Correct Answer: B

Question #29

A project manager wants to recruit another team member to replace an architect who resigned. What document should capture this change?

A. Ground rules

B. Project management plan

C. Organizational process assets

D. Responsibility assignment matrix (RAM)

View answer

Correct Answer: D

Question #30

Which one of the following represents a constraint on the acquire project team process?

A. Pre assignment of staff to the project

B. Recruitment practices of the organizations involved

C. Use of outsourcing

D. Team member training requirements

View answer

Correct Answer: C

Question #31

What is a technique used in the performance reporting process?

A. Expert judgment

B. Project management methodology

C. Stakeholder analysis

D. Status review meetings

View answer

Correct Answer: B

Question #32

Quality objectives of the project are recorded in______________

A. Process improvement plan

B. Quality management plan

C. Quality baseline

D. Quality metrics

View answer

Correct Answer: B

Question #33

The project sponsor is inappropriately requesting status reports from individual team members. The project manager plans to meet with the sponsor to discuss the issue. To what should the project manager refer prior to the meeting?

A. Communications management plan

B. Risk management plan

C. Project charter

D. Work performance reports

View answer

Correct Answer: D

Question #34

Which is a tool used in monitoring and controlling project work?

A. Work performance information

B. Project management information system (PMIS)

C. Activity duration estimates

D. Scheduled network analysis

View answer

Correct Answer: B

Question #35

Your company CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings regularly on this important project. You should begin by______________

A. Defining the audience

B. Determining the objective

C. Deciding on the general form of the presentation

D. Circulating issues to be discussed

View answer

Correct Answer: A

Question #36

Which of the following tools and techniques is used to estimate cost?

A. Budget forecast

B. Variance analysis

C. Activity cost estimate

D. Three-point estimate

View answer

Correct Answer: B

Question #37

Determining the method and the timing of releasing team members should be included in the______________

A. Staff acquisition plan

B. Human resource plan

C. Staffing management plan

D. Project training plan

View answer

Correct Answer: A

Question #38

Lessons learned documentation is gathered during which of the following Project Management Process Groups?

A. Planning

B. Executing

C. Closing

D. Initiating

View answer

Correct Answer: A

Question #39

Procurement audits, negotiated settlements, and a records management system are tools and techniques used in which Procurement Management process?

A. Close Procurements

B. Administer Procurements

C. Plan Procurements

D. Conduct Procurements

View answer

Correct Answer: B

Question #40

When choosing the most appropriate form of project organization, the first step is to______________

A. Create the WBS and let it determine the project organizational structure

B. Produce a project management plan and determine the functional areas responsible for each task

C. Refer to the project charter developed by top management

D. Develop a project schedule, including a top-down flowchart, and identify the functional areas to perform each task

View answer

Correct Answer: A

Question #41

At the completion of a project, a report is prepared that details the outcome of the research conducted on a global trend during the project. Which item did this project create?

A. Result

B. Product

C. Service

D. Improvement

View answer

Correct Answer: A

Question #42

Which of the following tools and techniques are utilized in the Close Project or Phase process?

A. Project management information system

B. Product analysis

C. Expert judgment

D. Inspection

View answer

Correct Answer: D

Question #43

A set of high-impact, repetitive tasks must be executed during a project. What can the project manager use to ensure that all team members consistently perform these tasks in the same manner?

A. Quality metrics

B. Quality controls

C. Quality audits

D. Quality checklists

View answer

Correct Answer: A

Question #44

Your management has prescribed that a quality audit be conducted at the end of every phase in a project. This audit is part of the organization's______________

A. Quality assurance process

B. Quality control process

C. Quality improvement program

D. Process adjustment program

View answer

Correct Answer: B

Question #45

Cost baseline is an output of which of the following processes?

A. Estimate Activity Resources

B. Estimate Costs

C. Determine Budget

D. Control Costs

View answer

Correct Answer: D

Question #46

What is the critical chain method?

A. A technique to calculate the theoretical early start and finish dates and late start and finish dates

B. A schedule network analysis technique that modifies the project schedule to account for limited resources

C. A schedule compression technique that analyzes cost and schedule trade-offs to determine how to obtain the greatest amount of compression for the least incremental cost

D. A technique to estimate project duration when there is a limited amount of detailed information about the project

View answer

Correct Answer: D

Question #47

A company has recurring quality issues with one of its sole-source suppliers. A new project will incur significant penalties from the customer if deliveries are late. What should the project manager do?

A. Review incoming inspection reports and quality logs

B. Negotiate with other vendors with better quality-control methods

C. Identify high-level risks prior to developing contingency plans

D. Escalate the issue to senior management

View answer

Correct Answer: C

Question #48

Plan-do-check-act is also known as:

A. prevention over inspection

B. statistical sampling

C. management responsibility

D. continuous improvement

View answer

Correct Answer: S

Question #49

Which is the correct formula for calculating expected activity cost for three-point estimating?

A. Ce = (C0 + 6Cm + Cp)/4

B. Ce = (6C0 + Cm + Cp)/4

C. Ce = (C0 + 4Cm + Cp)/6

D. Ce = (C0 + C?, + 4Cp) / 6

View answer

Correct Answer: C

Question #50

The chances for successful completion of a multidisciplinary project are increased if project team members are______________

A. Problem oriented

B. Politically sensitive to top management's needs

C. Focused on individual project activities

D. Focused on customer demands

View answer

Correct Answer: D

Question #51

Which process is responsible for monitoring the status of the project and product scope and managing changes to the scope baseline?

A. Variance Analysis

B. Define Scope

View answer

Correct Answer: S

Question #52

Change is inevitable on projects. Uncontrolled changes are often referred to as______________

A. Rework

B. Scope creep

C. Configuration items

D. Emergency changes

View answer

Correct Answer: B

Question #53

A new project stakeholder is identified who has interest in, but little authority or influence on, the project. How should the project manager handle this stakeholder?

A. Provide information to the stakeholder as needed

B. Work closely with the stakeholder to proactively address their concerns

C. Keep track of the stakeholder and respond to their needs

D. Include the stakeholder on standard updates and keep them satisfied

View answer

Correct Answer: C

Question #54

The key way for a project manager to promote optimum team performance in project teams whose members are not collocated is to______________

A. Build trust

B. Establish a reward and recognition system

C. Obtain the support of the functional managers in the other locations

D. Exercise his or her right to control all aspects of the project

View answer

Correct Answer: B

Question #55

The individual or group that provides resources and support for a project and is accountable for success is the:

A. sponsor

B. customer

C. business partners

D. functional managers

View answer

Correct Answer: C

Question #56

Which of the following is a tool or technique used in the Determine Budget process?

A. Variance analysis

B. Three-point estimatingC

D. Historical relationships

View answer

Correct Answer: C

Question #57

Weekly project progress reports sent to stakeholders by the project manager indicate that the project is behind schedule. During an informal discussion with the project sponsor, the project manager learns that the sponsor is unaware of the schedule deviation. What should the project manager have done to avoid this?

A. Asked the sponsor to proactively engage the project team

B. Reviewed the communication methods in the communications management plan

C. Ensured that the sponsor was actively engaged during the development of the communications management plan

D. Confirmed that communication of the schedule deviation was reaching the appropriate stakeholders

View answer

Correct Answer: B

Question #58

You want to structure your project so that each project team member has a discrete work package to perform. The work package is a______________

A. Deliverable at the lowest level of the WBS

B. Task with a unique identifier

C. Required level of reporting

D. Task that can be assigned to more than one organizational unit

View answer

Correct Answer: D

Question #59

When is a project finished?

A. After verbal acceptance of the customer or sponsor

B. After lessons learned have been documented in contract closure

C. When the project objectives have been met

D. After resources have been released

View answer

Correct Answer: A

Question #60

Which knowledge area employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information?

A. Project Risk Management

B. Project Integration Management

C. Project Communications Management

D. Project Quality Management

View answer

Correct Answer: B

Question #61

Which of the following are the components of the scope baseline?

A. Project charter, project scope statement, and work breakdown structure (WBS)

B. Project charter, project management plan, and plan procurement

C. Project scope statement, work breakdown structure (WBS), and WBS dictionary

D. Project management plan, plan procurement, and contract administration

View answer

Correct Answer: A

Question #62

In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. As a general rule, what percentage of the message actually is sent through nonverbal cues?

A. 5 percent to 15 percent

B. 20 percent to 30 percent

C. 40 percent to 50 percent

D. Greater than 50 percent

View answer

Correct Answer: B

Question #63

Because a project is behind schedule, the sponsor suggests reducing the time for quality assurance testing. What should the project manager do?

A. Perform quality control measurements

B. Follow the quality management plan

C. Perform quality audits

D. Change the quality requirements

View answer

Correct Answer: D

Question #64

On your project, scope changes, constraints, assumptions, integration and interface requirements, and overlapping roles and responsibilities pose communications challenges. The presence of communication barriers is most likely to lead to______________

A. Reduced productivity

B. Increased hostility

C. Low morale

D. Increased conflict

View answer

Correct Answer: B

Question #65

You are a personnel management specialist recently assigned to a project team working on a team-based reward and recognition system. The other team members also work in the human resources department. The project charter should be issued by______________.

A. The project manager

B. The client

C. A sponsor

D. A member of the PMO who has jurisdiction over human resources

View answer

Correct Answer: A

Question #66

An example of a group decision-making technique is:

A. nominal group technique

B. majority

C. affinity diagram

D. multi-criteria decision analysis

View answer

Correct Answer: D

Question #67

A project manager has a resource assigned to their project who lacks the necessary experience to complete the required tasks. What should the project manager do?

A. Ask the project sponsor to reassign the resource

B. Update the project team assignments

C. Work with the resource to train and bridge the performance gap

D. Ask an experienced team member to mentor this resource

View answer

Correct Answer: C

Question #68

The Perform Integrated Change Control process occurs in which Process Group?

A. Initiating

B. Executing

C. Monitoring and Controlling

D. Planning

View answer

Correct Answer: C

Question #69

You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. You want to combine the type and format of the stakeholder's information needs with an analysis of the value of the information. You will document this information in the______________

A. Communications register

B. Stakeholder register

C. Stakeholder management plan

D. Communications management plan

View answer

Correct Answer: D

Question #70

As a result of negative client feedback, a project manager is replaced midway through a project. The new project manager needs to compare stakeholders’ current attitudes to their original support for the project. What will help the project manager with this task?

A. Stakeholder engagement assessment matrix

B. Requirements traceability matrix

C. Stakeholder register

D. Interpersonal skills

View answer

Correct Answer: A

Question #71

An external provider is late with the delivery of a finished item. As a measure of goodwill, and to maintain the project's schedule, the provider offers to bear the cost of renting a temporary system. Since no schedule slippage will occur, what should the project manager do next?

A. Account for this additional resource in the work breakdown structure (WBS)

B. Take no further actions because there is no schedule slippage

C. Conduct the Perform Integrated Change Control process

D. Update the project documents

View answer

Correct Answer: D

Question #72

Which of the following is an estimating technique that uses the values of parameters from previous similar projects for estimating the same parameter or measure for a current project?

A. Reserve analysis

B. Three-point estimating

C. Parametric estimating

D. Analogous estimating

View answer

Correct Answer: B

Question #73

Analyzing the strengths, weaknesses, opportunities, and threats (SWOT) of a project is known as:

A. calculating cost of quality

B. comparing project benefits

C. performing measurements analysis

D. identifying risks

View answer

Correct Answer: D

Question #74

Which degree of authority does a project manager have on a project in a strong matrix organizational structure?

A. Limited

B. Low to moderate

C. Moderate to high

D. High to almost total

View answer

Correct Answer: D

Question #75

Under which type of contract does the seller receive reimbursement for all allowable costs for performing contract work, as well as a fixed-fee payment calculated as a percentage of the initial estimated project costs?

A. Cost Plus Fixed Fee Contract (CPFF)

B. Cost Plus Incentive Fee Contract (CPIF)

C. Firm Fixed Price Contract (FFP)

D. Fixed Price with Economic Price Adjustment Contract (FP-EPA)

View answer

Correct Answer: B

Question #76

As a project approaches its final phase, the project manager sends a follow-up report to the stakeholders. Some stakeholders comment that some unresolved issues have been excluded from the report. What should the project manager have done to prevent this?

A. Conducted the Monitor Communications process

B. Implemented the Monitor Risks process

C. Followed the Perform Integrated Change Control process

D. Better controlled project documents

View answer

Correct Answer: B

Question #77

All the deliverables defined in a project have been completed. In the final meeting to approve these deliverables, some stakeholders state that the product does not meet their needs. What should the project manager do?

A. Demonstrate that the objectives in the project charter have been achieved

B. Validate that the deliverables are as requested and close the project

C. Demonstrate that the deliverables have been verified and negotiate their approval

D. Review the list of stakeholders and determine whether the appropriate individuals attended the meeting

View answer

Correct Answer: D

Question #78

As part of a mid-project evaluation, your project sponsor has asked you to provide a forecast of total project cost. You should calculate the forecast using which of the following methods?

A. BAC

B. EAC

C. ETC

D. WBS

View answer

Correct Answer: C

Question #79

An associate who calculates fees daily to support the department is doing which of the following?

A. Phase work

B. Project work

C. Lifecycle work

D. Operations work

View answer

Correct Answer: C

Question #80

A project sponsor constantly asks the project technical lead for project information. To prevent this issue from continuing, what should the project manager do?

A. Hold a one-to-one meeting with the project sponsor

B. Send an updated stakeholder engagement plan to the technical lead

C. Provide an updated communications management plan to all stakeholders

D. Email all stakeholders requesting that they contact the project manager directly with questions

View answer

Correct Answer: B

Question #81

A project manager completes the requirements traceability matrix but indicates that not all requirements will be addressed. What should the project manager do to resolve this situation?

A. Compile requirements through affinity diagrams

B. Define the scope by using facilitation

C. Plan scope management using expert judgement

D. Control the scope through variance analysis

View answer

Correct Answer: A

Question #82

What type of reward can hurt team cohesiveness?

A. Sole-sum

B. Win-lose

C. Lose-win

D. Partial-sum

View answer

Correct Answer: C

Question #83

In the Estimate Activity Durations process, productivity metrics and published commercial information inputs are part of the:

A. enterprise environmental factors

B. organizational process assets

C. project management plan,

D. project funding requirements

View answer

Correct Answer: A

Question #84

The process for performing variance analysis may vary, depending on:

A. scenario building, technology forecasting, and forecast by analogy

B. working relationships among various stakeholders and team members

C. application area, the standard used, and the industry

D. work to be completed next

View answer

Correct Answer: C

Question #85

Which written document helps monitor who is responsible for resolving specific problems and concerns by a target date?

A. Project Plan

B. Responsibility Matrix

C. Issue Log

D. Scope Document

View answer

Correct Answer: C

Question #86

Control charts, flowcharting, histograms, Pareto charts, and scatter diagrams are tools and techniques of which process?

A. Perform Quality Control

B. Perform Quality Assurance

View answer

Correct Answer: S

Question #87

The below Pareto chart indicates defects in areas associated with billing a client for project services. Based on this Pareto analysis, which area, or areas, indicate the greatest opportunity for improvement?

A. The account number, because if it is incorrect, the invoice may be sent to the wrong client

B. The daily rate, because if it is incorrect, the total amount of the invoice will be wrong, which impacts the cash flow

C. The charge code, name, address, receipt date, pvc code, discount amount, mail date, and phone number, because they are fairly easy to confirm and correct, thereby significantly reducing the types of defects

D. The account number and daily rate, because they account for 80 percent of all defects

View answer

Correct Answer: A

Question #88

If the most likely duration of an activity is five weeks, the best-case duration is two weeks, and the worst-case duration is 14 weeks, how many weeks is the expected duration of the activity?

A. One

B. Five

C. Six

D. Seven

View answer

Correct Answer: A

Question #89

Due to a change in market conditions, the project sponsor insists on a scope change for a project that is scheduled for completion in a month. In addition, the sponsor requires that the same schedule be maintained. What should the project manager do?

A. Propose project crashing

B. Seek formal approval from the change control board (CCB)

C. Discuss the issue with the stakeholders and modify the project management plan

D. Meet with the project team for ideas on how to move forward and modify the project charter

View answer

Correct Answer: C

Question #90

A demanding project stakeholder insists that an additional feature be added to a project product without changing the scope, budget, or schedule. The project manager allows this feature to be included since it adds great value to the end product. However, this lengthens the project schedule and increases project cost. Which process should the project manager have followed before including the additional product feature?

A. Change management

B. Schedule and cost management

C. Product scoping

D. Requirements definition

View answer

Correct Answer: A

Question #91

Which of the following are outputs of the Monitor and Control Project Work process?

A. Requested changes, forecasts, recommended corrective actions

B. Forecasts, resources plan, bottom up estimating

C. Recommended corrective actions, cost baseline, forecasts

D. Requested changes, recommended corrective actions, project constraints

View answer

Correct Answer: B

Question #92

Which of the following processes audits the quality requirements and the results from quality control measures to ensure appropriate quality standards and operational definitions are used?

A. Perform Quality Control

B. Quality Metrics

C. Perform Quality Assurance

D. Plan Quality

View answer

Correct Answer: C

Question #93

The review of a sellers progress toward achieving the goals of scope and quality within cost and schedule compared to the contract is known as:

A. Work performance information

B. Inspections and audits

C. Payment systems

D. Procurement performance reviews

View answer

Correct Answer: D

Question #94

When sequencing activities, what does the common acronym FF stand for?

A. Fixed Fee

B. Free Float

C. Fixed Finish

D. Finish-to-Finish

View answer

Correct Answer: A

Question #95

A project team member identifies a quality issue that may cause the product to be rejected by the customer. However, the project sponsor wants to deliver the product. What should the project manager do?

A. Update the issue log

B. Deliver the product

C. Review the quality checklist

D. Ensure that the product meets customer requirements

View answer

Correct Answer: A

Question #96

Midway through implementation of a construction project, a supplier fails to deliver cement and jeopardizes the project schedule. The construction team leader asks the project manager to implement a contingency plan. What action should the project manager take?

A. Inform project stakeholders of the risk occurrence

B. Implement a workaround

C. Refer to the risk register

D. Brainstorm with the team

View answer

Correct Answer: A

Question #97

Based on an identified risk that has a major severity level, a project sponsor asks for a quantitative risk analysis of the project. The project manager is unsure if there is sufficient time to perform that kind of analysis. The company’s board is waiting for a formal response. What should the project manager do to address the situation without jeopardizing project outcomes?

A. Hold a team meeting to obtain the information needed for a quantitative risk analysis

B. Review the risk management plan to see if a quantitative risk analysis is required

C. Meet with the project sponsor to review the identified risk, and issue a risk response plan

D. Perform a quantitative risk analysis, and update the risk register and risk response plan

View answer

Correct Answer: C

Question #98

Ideally, a project manager should be selected and assigned at which point in the project life cycle?

A. During the initiating processes

B. During the project planning process

C. At the end of the concept phase of the project life cycle

D. Prior to the beginning of the development phase of the project life cycle

View answer

Correct Answer: C

Question #99

During a team review, the project manager learns that the schedule performance index (SPI) is 0.8 and the cost performance index (CPI) is 0.7. The project manager asks team members to work overtime. How will this affect the CPI?

A. It will decrease

B. It will remain the same

C. It will increase

D. It will return to 1

View answer

Correct Answer: C

Question #100

A project manager must evaluate and simulate the impact of a list of risks for a project's duration. What should the project manager do?

A. Conduct a what-if scenario analysis

B. Prepare a set of contingent response strategies

C. Complete an expected monetary value (EMV) analysis

D. Perform a schedule network analysis

View answer

Correct Answer: B

Question #101

A project manager, the project team, and stakeholders meet to discuss and resolve project issues. What process does this describe?

A. Control Scope

B. Validate Scope

C. Manage Communications

D. Direct and Manage Project Work

View answer

Correct Answer: A

Question #102

Each WBS component should be assigned a unique identifier from a code of accounts to______________

A. Link the WBS to the bill of materials

B. Enable the WBS to follow a similar numbering system to that of the organization's units as part of the organizational breakdown structure

C. Sum costs, schedule, and resource information

D. Link the WBS to the project management plan

View answer

Correct Answer: B

Question #103

A project is midway through its execution stage when the project manager learns that some stakeholders are complaining about insufficient project updates. What should the project manager do first?

A. Send the latest project updates to all stakeholders

B. Meet more frequently with these stakeholders

C. Determine if the communications management plan is being followed

D. Acknowledge that a step is missing in the communication models

View answer

Correct Answer: B

Question #104

You have decided to organize a study group of other project managers in your organization to help prepare for the PMP exam. What type of communication activity are you employing in your efforts to organize this group?

A. Horizontal

B. Vertical

C. Official

D. External

View answer

Correct Answer: D

Question #105

You have been assigned as project manager on what could be a "bet the company" project. You realize that to be successful you need to exercise maximum control over project resources. Which form of project organization should you establish for this project?

A. Strong matrix

B. Projectized

C. Project coordinator

D. Weak matrix

View answer

Correct Answer: C

Question #106

A project manager develops a risk breakdown structure (RBS) and divides it into four categories. Later, the team identifies a regulation issue with one of the customer's requirements. In what category should this new risk be included?

A. Technical

B. Organizational

C. External

D. Project management

View answer

Correct Answer: C

Question #107

How is the schedule variance calculated using the earned value technique?

A. EV less AC

B. AC less PV

C. EV less PV

D. AC less EV

View answer

Correct Answer: C

Question #108

During the first year of a three-year project, a key supplier with a long lead time stops production and closes its factory. What should the project manager do first?

A. Review the risk register

B. Meet with the change control board (CCB)

C. Perform a root cause analysis

D. Rebaseline the project

View answer

Correct Answer: D

Question #109

A company has a history of implementing system integration projects using their in-house software with a vendor hardware infrastructure. A project manager, new to the company, has no prior experience with vendor integration projects. What should the project manager do?

A. Refer to the project statement of work (SOW)

B. Review the project charter

C. Seek expert judgement

D. Meet with the sponsor

View answer

Correct Answer: D

Question #110

On the WBS, the first level of decomposition may be displayed by using all the following EXCEPT______________

A. Phases of the project life cycle

B. Subcomponents

C. Major deliverables

D. Project organizational units

View answer

Correct Answer: B

Question #111

A project is being audited to ensure compliance with organizational policies. What process is being conducted?

A. Audit Schedule

B. Plan Quality Management

C. Control Quality

D. Manage Quality

View answer

Correct Answer: B

Question #112

Labor, materials, equipment, and supplies are examples of:

A. Resource attributes

B. Resource types

C. Resource categories

D. Resource breakdown structures (RBS)

View answer

Correct Answer: C

Question #113

The cost performance baseline is typically displayed in the form of:

A. An S-curve

B. A normal curve

C. A U-curve

D. A positive slope line

View answer

Correct Answer: A

Question #114

The cost benefit analysis tool is used for creating:

A. Pareto charts

B. quality metrics

C. change requests

D. Ishikawa diagrams

View answer

Correct Answer: D

Question #115

You want to minimize the impact of changes on your project, yet you want to ensure that change is managed when and if it occurs. This can be done through each of the following ways EXCEPT______________.

A. Rejecting requested changes

B. Approving changes and incorporating them into a revised baseline

C. Documenting the complete impact of requested changes

D. Ensuring that project scope changes are reflected in changes to product scope

View answer

Correct Answer: D

Question #116

A vendor contracted to provide a critical component regularly revises the expected delivery date. The latest schedule submitted by the vendor leaves a float of only two weeks while it is still six weeks before delivery. What should the project manager do?

A. Work with the procurement manager to identify ways to expedite vendor activities

B. Ask the vendor to maintain the agreed-upon delivery date

C. Identify an alternate vendor and cancel the order with the current vendor

D. Perform a reserve analysis

View answer

Correct Answer: B

Question #117

A project manager wants to establish a benchmark for comparing actual project performance with the project management plan. What process should the project manager complete to generate this model?

A. Develop Project Charter

B. Sequence Activities

C. Develop Schedule

D. Create WBS

View answer

Correct Answer: A

Question #118

Which of the following is a schedule network analysis technique that takes limited resources into account?

A. Network reserve analysis

B. Critical chain method

C. Lead and lag adjustment

D. Critical path method

View answer

Correct Answer: B

Question #119

During a status meeting, a stakeholder requests a new requirement that was previously unidentified. What should the project manager do?

A. Deny the request

B. Perform a risk analysis

C. Implement the change and update the project management plan

D. Execute the Perform Integrated Change Control process

View answer

Correct Answer: A

Question #120

Your organization is adopting a project-based approach to business, which has been difficult. Although project teams have been created, they are little more than a collection of functional and technical experts who focus on their specialties. You are managing the company's most important project. As you begin this project, you must place a high priority on______________

A. Creating an effective team

B. Identifying the resources needed to finish the project on time

C. The best way to communicate status to the CEO

D. Establishing firm project requirements

View answer

Correct Answer: B

Question #121

Budgets reserved for unplanned changes to project scope and cost are:

A. Contingency reserves

B. Management reserves

C. Authorized budgets

D. Cost baselines

View answer

Correct Answer: D

Question #122

As a project manager, you try to use empathic listening skills to help understand another person's frame of reference. In following this approach, you should______________

A. Mimic the content of the message

B. Probe, then evaluate the content

C. Evaluate the content, then advise

D. Rephrase the content and reflect the feeling

View answer

Correct Answer: D

Question #123

In a long-running project, both approved and rejected changes have been managed successfully via the change control process. But lately, the change control board (CCB) has been slow to process change requests. Therefore, due to time constraints, some changes are being evaluated by team members instead of following the process, and this trend is increasing. What should be done to avoid scope creep?

A. Ask the project sponsor to escalate the issue with the CCB to the project management office (PMO)

B. Address and correct the issue with the CCB

C. Escalate the issue to the program manager

D. Reject new changes, as time constraints are important, and the risk of scope creep is high

View answer

Correct Answer: C

Question #124

A project has been ongoing for a year. Early in the year, its schedule performance index (SPI) was 1.2; its most recent SPI is 0.7. What did the project manager use to track and communicate this information?

A. Project communications

B. Project management information system (PMIS)

C. Performance reporting

D. Variance analysis

View answer

Correct Answer: D

Question #125

When conducting procurements, what process should the project manager implement to obtain stakeholder agreement?

A. Update Stakeholder Engagement Plan

B. Manage Stakeholder Engagement

C. Monitor and Control Project Work

D. Plan Procurement Management

View answer

Correct Answer: D

Question #126

A team must be appointed to do quality checks, but the project manager cannot obtain stakeholder consensus on the team’s composition. What selection criteria can the project manager present to influence consensus?

A. Knowledge of customer requirements, organizational policies and industry standards, and project metrics

B. Knowledge of stakeholder expectations, market landscape, and project scope statement

C. Knowledge of the product benchmark, business case, and quality assurance

D. Knowledge of the stakeholder engagement plan, approval criteria, and document specifications

View answer

Correct Answer: B

Question #127

During a program review, it is noted that a project is struggling with known challenges because the project manager is inexperienced. What should the project management office (PMO) do?

A. Replace the project manager with a more experienced one

B. Have the project manager review the lessons learned repository

C. Send the project manager to external training

D. Tell the project manager to create an issue log

View answer

Correct Answer: B

Question #128

Recently your company introduced a new set of "metal woods" to its established line of golfing equipment. However, in the past weeks many of the clubs have been returned because of quality problems. You decide to conduct a failure mode and criticality analysis to______________

A. Analyze the product development cycle after product release to determine strengths and weaknesses

B. Evaluate failure modes and causes associated with the design and manufacture of this product

C. Evaluate failure modes and causes associated with the design and manufacture of a new product to replace the clubs

D. Help management set priorities in its existing manufacturing processes to avoid failures

View answer

Correct Answer: D

Question #129

Which technique should a project manager use in a situation in which a collaborative approach to conflict management is not possible?

A. Coaching

B. Avoidance

C. Consensus

D. Influencing

View answer

Correct Answer: B

Question #130

It is important on all projects to determine when and how human resources will be met. Assume that you are managing a project to assess methods for streamlining the regulatory approval process for new medical devices in your government agency. Because the agency has undergone downsizing during the past three years, subject matter experts are in short supply. You must determine whether the needed subject matter experts can be acquired from inside the agency or whether you must use contractors. This informati

A. Make-or-buy decisions in the procurement management plan

B. Contracts management plan

C. Staffing management plan

D. Resource management plan

View answer

Correct Answer: A

Question #131

Assume that your project in the food service industry involves the need for the presence of the required food label as specified by the Food and Drug Administration. In this situation, you plan to use control charts as a quality control tool, so you should prepare a(n)______________

A. Variables chart

B. Attribute chart

C. Trend chart

D. Run chart

View answer

Correct Answer: C

Question #132

Conflict should be best addressed in which manner?

A. Early, in private, using a direct, collaborative approach

B. Early, in public, using an indirect, collaborative approach

C. Early, in private, using an indirect, cooperative approach

D. As late as possible, in public, using a direct, confrontational approach

View answer

Correct Answer: B

Question #133

You are managing a complex project for a new method of heating and air conditioning in vehicles. You will use both solar and wind technologies in this project to reduce energy costs. Therefore, you must ensure that the work of your project will result in delivering the project's specified scope, which means that you should measure completion of the product scope against the______________

A. Scope management plan

B. Project management plan

C. Product requirements

D. Requirements management plan

View answer

Correct Answer: C

Question #134

Results of quality control measurements are used______________

A. As an input to plan quality management

B. To prepare an operational definition

C. To prepare a control chart

D. As an input to perform quality assurance

View answer

Correct Answer: B

Question #135

You and your project team recognize the importance of project scope management to a project's overall success; therefore, you include only the work required for successful completion of the project. The first step in the Project Scope Management process is to______________

A. Clearly distinguish between project scope and product scope

B. Prepare a scope management plan

C. Define and document your stakeholders' needs to meet the project's objectives

D. Capture and manage both project and product requirements

View answer

Correct Answer: B

Question #136

A project is delivered that meets the approved business requirements. However, the client identifies a few unrelated issues that will cause a delay in final product approval and impact project closure. What should the project manager do?

A. Discuss the impact with the client, obtain acceptance, and formally close the project

B. Follow the escalation process, develop the hand-over report, and formally close the project

C. Document the unrelated issues, develop the hand-over report, and formally close the project

D. Resolve the unrelated issues, obtain acceptance, and formally close the project

View answer

Correct Answer: C

Question #137

Which activity may occur at project or phase closure?

A. Acceptance of deliverables

B. Change requests

C. Project management plan updates

D. Benchmarking

View answer

Correct Answer: C

Question #138

A client adds a new feature and requests a budget update. The development of this feature cannot extend the project schedule for more than one month. The client has already agreed to a cost per hour. What should the project manager do next?

A. Calculate project performance using the earned value management (EVM) method

B. Estimate the required number of additional project resources

C. Update the resource management plan

D. Review the responsibility assignment matrix (RAM)

View answer

Correct Answer: D

Question #139

When a permitting agency takes longer than planned to issue a permit, this can be described as a risk:

A. event

B. response

C. perception

D. impact

View answer

Correct Answer: B

Question #140

A project manager must determine the reasons for undesirable field-testing results so that corrective actions may be implemented. What tool should the project manager use?

A. Cause-and-effect diagram

B. Pareto diagram

C. Affinity diagram

D. Scatter diagram

View answer

Correct Answer: B

Question #141

You are managing a project with team members located at customer sites on three different continents. As you plan communications with your stakeholders, you should review______________

A. Stakeholder management plan

B. Stakeholder register

C. Communications model

D. Communications channels

View answer

Correct Answer: B

Question #142

A project’s earned value (EV) report indicates that an activity’s cost variance (CV) is -5,000 and its schedule variance (SV) is 1,000. What is the status of this activity?

A. Behind schedule and over budget

B. On schedule and within budget

C. Behind schedule and within budget

D. Ahead of schedule and over budget

View answer

Correct Answer: B

Question #143

Assume you want to optimize the work performance reports you will use to manage communications. You should do so by______________

A. Determining the most appropriate choice of communications media

B. Setting different communications techniques for different stakeholder groups

C. Ensuring the information is consistent with regulations and standards

D. Ensuring comprehensiveness, accuracy, and availability

View answer

Correct Answer: B

Question #144

A simple performance report provides information on______________

A. Percent complete

B. Customer satisfaction

C. Unacceptable variances

D. Scope creep

View answer

Correct Answer: B

Question #145

When closing a project or phase, part of the process may require the use of which type of analysis?

A. Reserve analysis

B. Regression analysis

C. Document analysis

D. Product analysis

View answer

Correct Answer: C

Question #146

The issue log is useful in control communications because it______________

A. Provides what has happened and is a platform for subsequent communications

B. Includes the project's risk register

C. Organizes and summarizes information gathered

D. Serves as an information management system for communications management

View answer

Correct Answer: D

Question #147

You are working on a project with 15 stakeholders. The number of communication channels on this project is______________

A. 15

B. 105

C. 210

D. 225

View answer

Correct Answer: D

Question #148

What is the minimum a project schedule must include?

A. Variance analysis

B. A planned start date and a planned finish date for each schedule activity

C. A critical path diagram

D. Critical chain analysis

View answer

Correct Answer: B

Question #149

During a fast-tracked project, outputs are required for production immediately. A new engineering team member submits quality testing to the project manager for approval, but the project manager rejects it. What should the project manager do next?

A. Explain the quality communications guidelines to the team member

B. Have the quality assurance team train the team member

C. Ask the team member to review the quality management plan

D. Advise the team member to follow the change control procedure

View answer

Correct Answer: B

Question #150

You are working on the next generation of software for mobile phones for your telecommunications company. While time to market is critical, you know from your work on other projects that management reviews can be helpful and plan to use them on your project. You are documenting them as part of your______________.

A. Governance plan

B. Change management plan

C. Performance reviews

D. Project management plan

View answer

Correct Answer: C

Question #151

You are responsible for a project management training curriculum that is offered throughout the organization. In this situation, your intangible deliverables are______________.

A. Employees who can apply the training effectively

B. Training materials for each course

C. Certificates of completion for everyone who completes the program

D. The training curriculum as advertised in your catalog

View answer

Correct Answer: D

Question #152

Which category of contracts are sellers legally obligated to complete, with possible financial damages if the project objectives are not met?

A. Cost-reimbursable contracts

B. Time and Material contracts (T&M)

C. Fixed-price contracts

D. Cost Plus Fixed Fee Contracts (CPFF)

View answer

Correct Answer: B

Question #153

During project implementation, the project manager reviews identified key performance indicators (KPIs) and determines that the project is within budget and on schedule. To what process does this activity belong?

A. Review Scope Baseline

B. Review Project Performance

C. Perform Integrated Change Control

D. Monitor and Control Project Work

View answer

Correct Answer: C

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