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Latest Salesforce Strategy Designer Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Which is the Report Format that allow users to summaries by both Rows and Columns?
A. Summary
B. Tabular
C. Joined Reports
D. Matrix
View answer
Correct Answer: D
Question #2
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant. Which tool should the team use to justify the strategy7
A. Business model canvas
B. Criteria scorecard
C. Prioritization matrix
View answer
Correct Answer: A
Question #3
A strategy designer is hired to help service agents pool their shared knowledge, see thebigger picture, and understand what may be causing poor and disjointed support experiences, andwhere other pain points and opportunities may lie. Which method of co-design workshop should beused?
A. Ideation
B. Prototyping
C. Journey mapping
View answer
Correct Answer: C
Question #4
Cloud Kicks (CK) is working on enhanced functionality for an existing sates application. What should CK do to ensure the proposed design is compatible with the current data model7
A. Perform end user testing
B. Run a technical design critique
C. Create high fidelity prototypes
View answer
Correct Answer: B
Question #5
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear. What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7
A. Select the most senior stakeholder's goal as a path forward
B. Share customer needs and tie them to business goals
C. Complete a competitive analysis collaboratively in a workshop
View answer
Correct Answer: B
Question #6
Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions . What do these qualitative findings Indicate about the new offering"?
A. Feasibility
B. Viability
C. Desirabilitycorrect
View answer
Correct Answer: C
Question #7
Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future. Which trend should influence desirability the most?
A. Digital product passports' to help prevent counterfeiting
B. Supply chain issues that delay product availability
C. Hybrid work emphasizing the need for color and comfort
View answer
Correct Answer: C
Question #8
Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest. What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?
A. Create three moments that matter, where top leaders will be invited to provide feedback
B. Create a communication plan based on leaders' interest, influence, and level of support for the work
C. Create individual plans for working with top leaders based on their preferred cadence and type of involvement
View answer
Correct Answer: A
Question #9
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?
A. Bring fun into an otherwise boring project
B. Explain a complex strategy to varied stakeholders
C. Generate unexpected ideas and increase empathy
View answer
Correct Answer: C
Question #10
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
A. Service blueprint
B. Journey map
C. Empathy map
D. Competitive Analysis
View answer
Correct Answer: A
Question #11
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?
A. Journey Mapping
B. SWOT Analysis
C. Prioritization Matrix
D. Stakeholder Interviews
View answer
Correct Answer: C
Question #12
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity . Which inclusive design tactic should help the company solve problems for the broadest possible audience?
A. Solve for one, extend to many through a persona spectrum
B. Use Jobs to Be Done to increase empathy with the audience
C. Hold focus groups with traditionally underrepresented participants
View answer
Correct Answer: A
Question #13
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing. What is the reason the statement should sav "How might we" instead of "How will we"?
A. Marketing teams do not have the responsibility to drive design challenges
B. It allows the team to explore solutions without committing to one right away
C. "Will" assumes the problem can be solved without due diligence
View answer
Correct Answer: B
Question #14
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in - store visits. Which Salesforce product should be recommended for this business need?
A. Loyalty Cloud
B. Marketing Cloud
C. Consumer Goods Cloud
View answer
Correct Answer: C
Question #15
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing. What is the reason the statement should sav "How might we" instead of "How will we"?
A. Marketing teams do not have the responsibility to drive design challenges
B. It allows the team to explore solutions without committing to one right away
C. "Will" assumes the problem can be solved without due diligence
View answer
Correct Answer: B
Question #16
A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?
A. Increase positive environmental impact brand awarenesscorrect
B. Increase online engagement with the company marketing site
C. Increase overall electric vehicle sales by 20% annually
View answer
Correct Answer: A
Question #17
Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept . What is a core component of a successful GTM strategy?
A. Test-driven development
B. Product value propositioncorrect
C. Digital marketing plan
View answer
Correct Answer: B
Question #18
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product. How should the design team present this information knowing they would challenge a stakeholder's hypothesis?
A. In a walking deck with video clips from research sessions
B. In a 'How Might We" statement to encourage new ideas
C. In an insights workshop with plenty of time for group discussioncorrect
View answer
Correct Answer: C
Question #19
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams. What is a rule strategy designers should follow when facilitating a brainstorming session?
A. Emphasize critique of proposed ideas
B. Explore qualitative assessment of proposed ideas
C. Encourage participants to build on proposed ideas
View answer
Correct Answer: C
Question #20
Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel. Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?
A. Sync an Excel file with Salesforce Connect
B. Use In-App Guidance and invest in change management
C. Customize Sales Cloud to mimic existing sales process
View answer
Correct Answer: B
Question #21
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. Which option reflects the format of the design challenge statement"?
A. As a user, I want to see trending support resources upon the first login to customer support so I can save my time
B. Unify platforms and centralize support operations to save customers time and reduce business costs
C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls
View answer
Correct Answer: C
Question #22
Which of the following is NOT a type of formula field output?
A. Relation
B. Percent
C. Currency
D. Checkbox
View answer
Correct Answer: A
Question #23
A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights. Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?
A. Process Mapping Workshop
B. Prioritization Workshop
C. Empathy Workshopcorrect
View answer
Correct Answer: C
Question #24
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order . Which phase encompasses creating Jobs To Be Done?
A. Prototype
B. Definecorrect
C. Deploy
View answer
Correct Answer: B
Question #25
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge. What should the designer do?
A. Pause the conversation and work through the conflict in a private setting
B. Take a vote among people in the room and pursue the winning opinion
C. Work through the conflict in the workshop to reach a shared perspective
View answer
Correct Answer: C
Question #26
. Leadership at Cloud Kicks just approved a vision for a new digital commerce and servicestrategy. They ask the Strategy Designer to create a roadmap to help them understand the rolloutprocess and implications.What should be one of the initial steps to take when creating a program roadmap?
A. Start with a phased approach, then address foundational items early
B. Develop a RACI diagram among internal stakeholders only
C. Create a release plan matching calendar-based milestones
View answer
Correct Answer: A
Question #27
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits. Which Salesforce product should be recommended for this business need?
A. Loyalty Cloud
B. Marketing Cloud
C. Consumer Goods Cloudcorrect
View answer
Correct Answer: C
Question #28
How does a V2MOM statement help a company and a team?
A. It makes sure all people involved have the same values
B. It helps to determine hiring policies to face the obstacles
C. It improves allignment across the org
View answer
Correct Answer: C
Question #29
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences. What should the strategy designer intentionally do to drive this outcome7
A. Design with exclusion experts
B. Increase the design timeline
C. Set customer acquisition targets for diverse audiences
View answer
Correct Answer: A
Question #30
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge. What should the designer do?
A. Pause the conversation and work through the conflict in a private setting
B. Take a vote among people in the room and pursue the winning opinion
C. Work through the conflict in the workshop to reach a shared perspective
View answer
Correct Answer: C

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