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Latest Salesforce OmniStudio Consultant Free Exam Questions | SPOTO

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Question #1
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority. ? Low or Medium priority cases should display case data and an Update Account Info action. ? High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?
A. Create a FlexCard with two card states
B. Create a FlexCard with one card state
C. Create two FlexCards with one card state each
D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases
View answer
Correct Answer: A
Question #2
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: ? Allow the user to select one or more energy products from a list ? Get current energy usage data from an external system via an API ? Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers
A. DataRaptor Post Actioncorrect
B. Multi-select Inputcorrect
C. Post to Object Action
D. Radio Input
E. HTTP Actioncorrect
View answer
Correct Answer: ABE
Question #3
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements?
A. OmniScripts and Integration Procedures
B. FlexCards and DataRaptors
C. OmniScripts and DataRaptors
D. FlexCards and Integration Procedure
View answer
Correct Answer: A
Question #4
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance . How the technician also needs to sometimes access a list of past service dates for each product. Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
A. Use flyoutscorrect
B. Use card states
C. Enable the Responsive propertycorrect
D. Customize the styling
View answer
Correct Answer: AC
Question #5
Which OmniScript element can be used to retrieve data from more than one source?
A. Calculation Action
B. Integration Procedure Actioncorrect
C. DataRaptor Extract Action
D. Matrix Action
View answer
Correct Answer: B
Question #6
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet t
A. DataRaptor Extract Actioncorrect
B. Email Actioncorrect
C. DataRaptor Post Action
D. Messaging Element
E. Calculation Actioncorrect
View answer
Correct Answer: ABE
Question #7
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?
A. DataRaptor Extract with Chaining
B. DataRaptor Turbo Extract
C. Calculation Procedure and DataRaptor Turbo Extract
D. Integration Procedure and DataRaptor Turbo Extractcorrect
View answer
Correct Answer: D
Question #8
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
A. DataRaptor Turbo Extractcorrect
B. OmniScriptcorrect
C. FlexCard
D. Integration Procedurecorrect
E. DataRaptor Load
View answer
Correct Answer: ABD
Question #9
A business has the following requirements: ? To display cases for an account ? The user should see all of the cases on the canvas ? The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality. Which type of state should the consultant recommend to allow users to create a new case from the canvas?
A. Active Card Statecorrect
B. Blank Card State
C. Edit Mode State
D. New Card State
View answer
Correct Answer: A
Question #10
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application. In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers
A. Actions
B. Custom Styles
C. Menu elements
D. Datatables
E. Newport Design System
View answer
Correct Answer: ABC
Question #11
What is the purpose of Step elements in OmniScript?
A. Allows the user to input data
B. Groups elements that extract data
C. Enables the use of repeatable blocks
D. Organizes the script into one or more pages
View answer
Correct Answer: D
Question #12
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
A. Datatablecorrect
B. Flyouts
C. Statescorrect
D. Repeat Block
View answer
Correct Answer: AC
Question #13
Which element retrieves data from a Salesforce picklist in an org?
A. DataRaptor Extract Action
B. Lookup
C. Select
D. Calculation Action
E. Mark this item for later review
View answer
Correct Answer: C
Question #14
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used
A. DataRaptor Extract Actioncorrect
B. Email Actioncorrect
C. DataRaptor Post Action
D. Messaging Element
E. Calculation Actioncorrect
View answer
Correct Answer: ABE
Question #15
A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border. Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers
A. Data tablecorrect
B. Flyouts
C. States
D. Repeat Blockcorrect
View answer
Correct Answer: AD
Question #16
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2
A. Replace the DataRaptor Extracts with DataRaptor Turbo Extractscorrect
B. Add Limit filter in DataRaptor Extract
C. Combine the DataRaptors into an Integration Procedurecorrect
D. Add Order By filter in DataRaptor Extract
View answer
Correct Answer: AC
Question #17
What is the purpose of a DataRaptor Load?
A. Write data to Salesforce objectscorrect
B. Post data to Salesforce APIs
C. Load data to an Interface object
D. Send data to a PDF template
View answer
Correct Answer: A
Question #18
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process. What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
A. Add a new Step element with Input elementscorrect
B. Add an LWC component
C. Add an Input Action to a Step
D. Add an embedded FlexCard
View answer
Correct Answer: A
Question #19
A company is designing a new console for contact center agents. The cards in the console need to display the following: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, ca
A. Using card session variables and a single FlexCard with multiple flyouts
B. Using card session variables and multiple FlexCards
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card filter and multiple FlexCards
View answer
Correct Answer: D
Question #20
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information: ? Step 1: account name and legal number ? Step 2: billing cycle and monthly due date ? Step 3: email and telephone number After each step, a DataRaptor is used to update the account information in Salesforce. Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers
A. Create a reusable OmniScript for this processcorrect
B. Use a single DataRaptor to save the informationcorrect
C. Combine the three steps into one stepcorrect
D. Configure the save for later property
View answer
Correct Answer: ABC
Question #21
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
A. DataRaptor Transform Action
B. Integration Procedure Action
C. DataRaptor Post Action
D. HTTP Action
View answer
Correct Answer: B
Question #22
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions: Start a process to retrieve plan consumption data Create a new case - Open a promotions web page - Change the SIM card - Which combination should the consultant use in designing the solution?
A. Event, Navigate and Card
B. OmniScript and Navigate
C. Flyout and OmniScript
D. Custom Event and Redirect URL
View answer
Correct Answer: C
Question #23
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
A. Text Blockcorrect
B. HTTP Actioncorrect
C. Text Area
D. Selectcorrect
E. Multi-select
View answer
Correct Answer: ABD
Question #24
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process. What solution should the consultant recommend to efficiently meet these requirements?
A. Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts
B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts
C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete
D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action
View answer
Correct Answer: B
Question #25
How many levels deep can reusable OmniScripts be nested?
A. 1
B. 2
C. 5
D. Unlimited
View answer
Correct Answer: A
Question #26
A company is designing a new console for contact center agents. The cards in the console need to display the following: ? "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. ? "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. ? "Closed" cases with case description, resolution, cas
A. Using card session variables and a single FlexCard with multiple flyouts
B. Using card session variables and multiple FlexCardscorrect
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card filter and multiple FlexCards
View answer
Correct Answer: B
Question #27
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?
A. Add a menue element and include all the actionscorrect
B. Create a new contact FlexCard for the new actions
C. Add a flyout to the existing FlexCard
D. Use a block element to add these new actions
View answer
Correct Answer: A
Question #28
In an Integration Procedure, what group element will control whether an individual action executes?
A. Loop Block
B. Try-Catch Block
C. Conditional Block
D. Cache Block
View answer
Correct Answer: C
Question #29
Which two functions can be performed by DataRaptors? Choose 2 answers
A. Transform data
B. Combine requests into a single response
C. Read and write data to external systems
D. Read and write data to Salesforce
View answer
Correct Answer: AD

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