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Latest Salesforce Certified AI Specialist Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
A. Masked data will be de-masked during response journey
B. Masked data will be de-masked during request journey
C. Responses that do not meet the relevance threshold will be automatically rejected
View answer
Correct Answer: A
Question #2
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?
A. Einstein Service Replies and Work Summaries
B. Einstein Reply Recommendations and Case Summaries
C. Einstein Reply Recommendations and Case Classificationcorrect
View answer
Correct Answer: C
Question #3
A marketing developer wants to receive daily report of sends across all business units to be incorporated into their internal dashboard. What should be done to ensure the report a sent to the director each day?
A. Schedule report and email file to the director
B. A Schedule report and email the link to download
C. Schedule report to export as a web page
View answer
Correct Answer: A
Question #4
In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can an AI Specialist change?
A. Temperature, Frequency Penalty, Presence Penaltycorrect
B. Temperature, Top-k sampling, Presence Penalty
C. Temperature, Frequency Penalty, Output Tokens
View answer
Correct Answer: A
Question #5
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes. What is a consideration for this requirement?
A. Storing this data requires Data Cloud to be provisioned
B. Storing this data requires a custom object for data to be configured
C. Storing this data requires Salesforce big objects
View answer
Correct Answer: A
Question #6
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?
A. The Einstein Trust Layer is incorrectly configured
B. The data being used for grounding is incorrect or incomplete
C. The prompt template version is incompatible with the chosen LLM
View answer
Correct Answer: B
Question #7
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
A. Service AI Groundingcorrect
B. Work Summaries
C. Service Replies
View answer
Correct Answer: A
Question #8
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
A. Call Summaries
B. Einstein Sales Insights
C. Call Explorercorrect
View answer
Correct Answer: C
Question #9
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
A. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data
C. Access the audit trail in Setup and export all user-generated prompts
View answer
Correct Answer: A
Question #10
Where should the AI Specialist go to add/update actions assigned to a copilot?
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tabcorrect
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action
View answer
Correct Answer: A
Question #11
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base. Which AI capability should UC use?
A. Einstein Email Replies
B. Einstein Generative Service Replies for Email
C. Einstein Service Replies for Email
View answer
Correct Answer: C
Question #12
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?
A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles
B. Invoke a flow which makes a call to external data to create a Knowledge article
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights
View answer
Correct Answer: C
Question #13
Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field. What is the most likely cause of the issue?
A. The user does not have the Prompt Template User permission set assigned
B. The prompt template associated with summary field is not activated for that user
C. The user does not have the field Generative AI User permission set assigned
View answer
Correct Answer: C
Question #14
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an AI Specialist implement to meet this requirement?
A. Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action
B. Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action
C. Create an autolaunched flow and invoke the prompt template using the standard “Prompt Template" flow action
View answer
Correct Answer: A
Question #15
Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?
A. Find Similar Deals
B. Create Account Plan
C. Create Close Plancorrect
View answer
Correct Answer: C
Question #16
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
A. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names
B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products
C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products
View answer
Correct Answer: C
Question #17
An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?
A. The records related to the prompt have not been selected
B. The prompt has not been saved and activated,
C. A merge field has not been inserted in the prompt
View answer
Correct Answer: A
Question #18
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the AI Specialist use?
A. Ground with Apex Merge Fields
B. Ground with Record Merge Fieldscorrect
C. Automatic grounding using Draft with Einstein feature
View answer
Correct Answer: B
Question #19
Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements. What should an AI Specialist recommend to resolve the issue?
A. Enable data masking for sandbox refreshes
B. Configure data masking in the Einstein Trust Layer setup
C. Add new data masking rules in LLM setup
View answer
Correct Answer: B
Question #20
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?
A. Response accuracy and offensiveness score
B. Hallucination score and bias score
C. Masked data and toxicity scorecorrect
View answer
Correct Answer: C
Question #21
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?
A. Turn on Einstein Copilot
B. Turn on Einstein Generative Acorrect
C. Turn on Prompt Builder
View answer
Correct Answer: B
Question #22
An email marketing team has been tasked with building a new email that pulls in personalized content based on customers' preferences. The team has decided to create dynamic rules to accomplish this setup. Which four elements are required for the creation of a dynamic content rule?
A. Attribute, Value, Operator, Content
B. Lists, Value, Operator, Images
C. Preferences, Value, Operator, Lists
D. Customers, Value, Operator, Content
View answer
Correct Answer: A
Question #23
A marketer is designing email for mobile devices. Which three design best practices would the marketer use? (Choose three.)
A. Use image-based text for hero graphics
B. Cut content to make the message fit above the fold
C. Keep copy simple and direct
D. Stack the content in a single column
E. Design with the most important content at the top
View answer
Correct Answer: CDE

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