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Latest Salesforce ADM-201 Free Exam Questions | SPOTO

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Question #1
The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers
A. Weekly Data Export
B. Mass Delete Records
C. Data Loader
D. Data Import Wizard
View answer
Correct Answer: BC
Question #2
Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type.What are two potential causes of this issue? (Choose two.)
A. The record type is disassociated from the page layout
B. The record type is disabled on the marketing user profile
C. The record type default setting is disabled
D. The record type is deactivated
View answer
Correct Answer: BD
Question #3
In which two places should cases be assigned when case assignment rules are being set up? Choose 2 answers
A. User
B. Contact
C. Profile
D. Queue
View answer
Correct Answer: AD
Question #4
At Universal Containers, a user's department determines which fields the user can see and edit on Opportunities. For example, users on the Sales team can edit all fields on the Opportunity, while users on the Support team have read-only access to these fields.In which location is field-level security controlled for users on these teams?
A. Role
B. Sharing Rules
C. Profile
D. Public Groups
View answer
Correct Answer: C
Question #5
Ursa Major Solar has the following environment and requirements:A new custom object named Regulations is a child of the Account object. All users need the ability to view Regulations when viewing Accounts with the Sales Account Page Layout.How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?
A. By adding a new custom link for Regulations to the Sales Account Page Layout
B. By adding a new section for Regulations to the Sales Account Page Layout
C. By adding a new related list for Regulations to the Sales Account Page Layout
D. By adding a new action for Regulations to the Sales Account Page Layout
View answer
Correct Answer: C
Question #6
A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for thespring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.Which Salesforce data tool will meet this request?
A. Mass Transfer Records
B. Data Import Wizard
C. Data Loader
D. Mass Create Records
View answer
Correct Answer: C
Question #7
Ursa Major Solar has a path on Case. The Company wants to require its users to followthe status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status. Which Feature Should an administrator use to fulfill this request?
A. Validation rules
B. Global Value Picklists
C. Predefined field Values
D. Dependent Picklists
View answer
Correct Answer: A
Question #8
Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce. The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all.What should the administrator do to incorporate the new sales teams process?
A. Create new values for the opportunity stage field; order them so that the new Sales team's values are at the bottom of the picklist
B. Create new values for the opportunity stage field and use field-level security to control which teams see which fields
C. Create new values for the opportunity stage field; create a new sales process assigned to a custom record type for the new sales team
D. Create a record type and page layout for the new sales team and a custom field for the new stages
View answer
Correct Answer: C
Question #9
Ursa Major Solar recently acquired a company whose Sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.The Chief Technology Officer (CTO) has decided that the new Sales team should NOT change their process at all.What should the Administrator do to incorporate the new Sales team's process?
A. Create new values for the Opportunity Stage field; create a new Sales Process assigned to a custom Record Type for the new Sales team
B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages
C. Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields
D. Create new values for the Opportunity Stage field; order them so that the new Sales team's values are at the bottom of the picklist
View answer
Correct Answer: B
Question #10
Ursa Major Solar has the following environment and requirements:1. Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. 2.The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day. 3.The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements?
A. Log a case on the account
B. Enter comments into the notes section on the account
C. Post customer interactions in Chatter on the account
D. Log a separate task, call, or activity on the account
View answer
Correct Answer: D
Question #11
Which two statements are correct regarding an approval process? Choose 2 answers
A. A delegated approver can reassign approval requests
B. The approval history related list can be used to track the process
C. An assignment rule defines the approver for each process step
D. An approval action defines the result of record approval or rejection
View answer
Correct Answer: BD
Question #12
Which two dashboard components display data from the summary rows of a report? Choose 2 answers
A. Chart
B. Table
C. Metric
D. Gauge
View answer
Correct Answer: AB
Question #13
All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, create a new customized sets of actions, and assign the new customized action layout?
A. Permission Sets
B. Publisher Layouts
C. Global Actions
D. Record Types
View answer
Correct Answer: C
Question #14
A Salesforce Administrator is creating a new user.What should the Administrator consider when selecting the Username?
A. It must be alphanumeric and be unique across all Salesforce organizations
B. It must be alphanumeric and unique to the organization
C. It must look like an email address and be unique across all Salesforce organizations
D. It must look like an email address and be unique to the organization
View answer
Correct Answer: C
Question #15
Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields. Where is field -level Security controlled for users on these teams?
A. Sharing Rules
B. Role
C. Profile
D. Public Groups
View answer
Correct Answer: C
Question #16
What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers
A. Public Group
B. Queue
C. User Calculator
D. Case Team
View answer
Correct Answer: BC
Question #17
Which three items are available in the mobile navigation menu? Choose 3 answers
A. Lightning App Pages
B. Lightning Home Page
C. Chatter
D. Utility Bar
E. Dashboards
View answer
Correct Answer: ACE
Question #18
A Lightning for Outlook layout can be assigned to which two options? Choose 2 answers
A. Profile
B. Team
C. User
D. Role
View answer
Correct Answer: AC
Question #19
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.What are two possible reasons for this?Choose 2 answers
A. The record type has not been set as the default record type
B. The record type has not been added to the sales user profile
C. The record type does not have an associated page layout
D. The record type has not been activated
View answer
Correct Answer: BD
Question #20
A series of new report folders has been created. Which set of folder sharing options are available in Salesforce Classic to assign these new folders to the appropriate Salesforce users?
A. Managers, Profiles, Public Groups, Roles, and Role and Subordinates
B. Profiles, Roles, and Role and Subordinates
C. Users, Managers, Public Groups, Roles, and Role and Subordinates
D. Users, Public Groups, Roles, and Role and Subordinates
View answer
Correct Answer: D
Question #21
A Sales Manager at Ursa Major Solar needs to rename and delete dashboards in the Nevada Dashboards Folder. What should the Administrator do to achieve this goal?
A. Go to the Nevada Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager
B. Go to the Nevada Sales Dashboards Folder, Share, and choose View access for the Sales Manager's Profile
C. Go to the Nevada Sales Dashboards Folder, Share, and choose Delegated access for the Sales Manager
D. Go to the Nevada Sales Dashboards Folder, Share, and choose Create access for the Sales Manager
View answer
Correct Answer: A
Question #22
Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.What should the sales representative do to ensure the social marketing team can access the opportunity?
A. Change the opportunity owner to the public group
B. Manually share the record with the public group
C. Add the public group to an opportunity queue
D. Add the public group to the opportunity team
View answer
Correct Answer: B
Question #23
In which two ways should Knowledge articles be used? Choose 2 answers
A. To resolve customer cases
B. To display for customer self-service
C. To display Salesforce Answers
D. To display Salesforce Solutions
View answer
Correct Answer: BD
Question #24
The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?
A. Validation rule
B. Email alert
C. Approval process
D. Subscribe
View answer
Correct Answer: B
Question #25
At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.An Administrator needs to report on the newly created fields.What should the Administrator do to achieve this goal?
A. From the Custom Report Type, Edit Layout, then add the new fields to the report
B. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report
C. Create a new account report and add the new fields from the Report Builder
D. Create a new account report folder, go to share, and then add the new fields
View answer
Correct Answer: A
Question #26
Universal Containers is having a quality control problem with one of its product lines. Which standard object can be used to track the extent of the problem?
A. Account
B. Opportunity Calculator
C. Case
D. Product
View answer
Correct Answer: C
Question #27
Ursa Major Solar tracks both user issues and customer issues.A user issue can be logged as:new waiting for reply closedA user issue can be logged as:new working closedAn Administrator needs to track both case types.Which features should be used?
A. Record Types and Support Processes
B. Page Layouts and Process Builder
C. Workflows and Automated Case Users
D. Page Layouts and Record Types
View answer
Correct Answer: A
Question #28
After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report. Which three questions should the Administrator ask to research this issue? (Choose three.)
A. Do owners of all records have Roles and correct Territory Assignments?
B. Do the records the sales managers expect to see match the filter criteria?
C. Are records currently being shared with the sales manager?
D. Have the owners of the records been frozen?
E. Did the sales manager start from a copy or clone of an existing report?
View answer
Correct Answer: ABC
Question #29
DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this years?
A. Sync the users' Showing Calendar to Salesforce and filter it to only look at this year
B. Create a report that shows any Showing Dates not scheduled in the current year to the updated
C. Add Help Text so the user knows to only add a Showing Date within the current year
D. Create a validation rule that ensures Showing Date contains a date within the current year
View answer
Correct Answer: A
Question #30
A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an Opportunity Stage is moved backward in the sales process.Which feature should the Administrator use to fulfill this request?
A. Field History Tracking report
B. Big Deal Alert
C. Validation Rule
D. Workflow Rule
View answer
Correct Answer: D

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