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ITIL DSV Sample Exam Questions​ Download​, ITIL 4 Specialist: Drive Stakeholder Value

Prepare for the ITIL 4 Specialist: Drive Stakeholder Value (DSV) exam with SPOTO’s sample exam questions and study materials. The ITIL 4 DSV certification focuses on the practices and principles required to create value for stakeholders through effective service management. Key concepts covered include customer experience management, service design, and communication strategies. SPOTO offers a range of resources to help you succeed, including downloadable ITIL DSV sample questions, mock exams, and detailed study guides. These materials are tailored to improve your understanding of service management from a stakeholder-centric perspective. By practicing with SPOTO’s ITIL DSV practice questions, you’ll enhance your exam readiness and gain the confidence to pass the ITIL 4 Specialist: Drive Stakeholder Value exam. Start your preparation today and secure your ITIL DSV certification.

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Question #1
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
A. uilding trust
B. nboarding
C. esigning the customer journey
D. ssessing mutual readiness
View answer
Correct Answer: B
Question #2
A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?
A. nderstand and influence the behaviour of different user profiles
B. andle improvement opportunities in a professional manner
C. roduce a cost model that considers all the resources needed
D. valuate pricing mechanisms to ensure they drive the desired behaviour
View answer
Correct Answer: A
Question #3
Users contacting an organization's service desk team often complain that they are required to repeat information when communicating with different individuals and systems within the organization. Specialists that work with the service desk team also complain that they frequently do not get the information needed to handle user queries. What would resolve these issues for all stakeholders?
A. stablishing omnichannel communications
B. utomating the logging of user emails
C. roviding multichannel support
D. roviding a self-service portal
View answer
Correct Answer: A
Question #4
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then.Which practice includes activities which could have helped to avoid this situation?
A. ortfolio management
B. ervice catalogue management
C. usiness analysis
D. ervice desk
View answer
Correct Answer: C
Question #5
Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?
A. t reflects an overall perception
B. t involves optimizing touchpoints
C. t focuses on achieving outcomes
D. t represents a pre-determined path
View answer
Correct Answer: A

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