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ITIL 4 Specialist: Monitor, Support, Fulfil Sample Exam Questions | SPOTO

Prepare for the ITIL 4 Specialist: Monitor, Support, Fulfil exam with SPOTO’s expertly curated sample exam questions and practice materials. This certification focuses on key ITIL 4 practices aimed at monitoring, supporting, and fulfilling service delivery within IT organizations. The ITIL 4 Specialist Monitor, Support, Fulfil exam tests your knowledge in areas such as service desk management, incident resolution, problem management, and fulfilling service requests. SPOTO offers a wide range of resources, including downloadable sample questions, mock exams, and detailed study guides to help you master the concepts. These materials are designed to familiarize you with the exam format and improve your ability to apply ITIL 4 practices in real-world scenarios. With SPOTO’s practice questions, you’ll be well-prepared to pass the ITIL 4 Specialist certification exam with confidence.
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Question #1
What will MOST help a service provider to adopt swarming to support their problem management practice?
A. onsulting services from a third party that specializes in swarming
B. ormal definition of the role for the problem manager
C. elegation of swarming management to a problem coordinator
D. inking problem records to incident records
View answer
Correct Answer: A
Question #2
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?
A. ntegration with incident management records
B. ractice measurement and reporting
C. eparation of problem control and error control
D. ntegration with knowledge bases
View answer
Correct Answer: A
Question #3
A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?
A. nowledge management tools
B. orkflow management and collaboration tools
C. onitoring and event management tools
D. ervice configuration management tools
View answer
Correct Answer: A
Question #4
A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.Which TWO workshops should the problem manager attend?1. Incident detection2. Incident registration3. Incident resolution4. Incident closure
A. and 2
B. and 3
C. and 4
D. and 4
View answer
Correct Answer: C
Question #5
Reactive problem identification is based on the information about past and current incidents. Which software tools ensure that this information is available for problem identification?
A. orkflow management and collaboration tools
B. ervice configuration management tools
C. onitoring and event management tools
D. nowledge management tools
View answer
Correct Answer: A

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